In healthcare, a weakness in hospital balanced scorecard is eventually paid for by a patient. Clinical staff will work around a process for this area of health and pharmaceutical services that obstructs care, and they will be right to. The programme uses small-group work so that each participant's treatment of this aspect of health and pharmaceutical services is examined, not just described. The programme builds the judgement to know which parts of hospital balanced scorecard to standardise and which to leave flexible. It treats this area of health and pharmaceutical services as an operating discipline and equips participants to run it as one. The difficulty is not agreeing that the health and pharmaceutical services discipline matters — it is deciding what to stop doing to make room for it. Where hospital balanced scorecard is measured, it improves; where it is only discussed, it drifts. The programme works equally well for those formalising the practice within health and pharmaceutical services for the first time and those improving an existing approach. The programme ends where implementation begins, with this part of health and pharmaceutical services broken into steps someone can start on Monday.
Expected Learning Outcomes
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Apply root cause analysis to adverse events involving hospital balanced scorecard.
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Build the quality indicators for hospital balanced scorecard that reflect patient outcome, not activity.
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Recognise early indicators that hospital balanced scorecard is drifting away from its intended design.
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Test the organisation's response to hospital balanced scorecard under conditions that are less than ideal.
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Protect patient confidentiality and data within hospital balanced scorecard.
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Adapt recognised practice on hospital balanced scorecard to local constraints without hollowing it out.
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Build informed consent and ethics practice into hospital balanced scorecard.
Who Should Attend
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Newly appointed managers taking on hospital balanced scorecard for the first time.
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Supply chain and biomedical staff supporting hospital balanced scorecard.
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Hospital and health facility managers accountable for hospital balanced scorecard.
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Procurement and contracting staff whose agreements set obligations around hospital balanced scorecard.
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Nursing managers and clinical supervisors delivering hospital balanced scorecard.
