Integrate patient satisfaction measurement into existing management routines rather than running it separately.
Measuring Patient Satisfaction and Linking It to Corporate Quality Programmes
A practical programme in patient satisfaction measurement for professionals who are accountable for results, not just awareness.
📍 Tunis🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Accreditation bodies assess patient satisfaction measurement on documented evidence of consistent practice. Variation in this area of health and pharmaceutical services between shifts and sites is where avoidable harm lives. Where the practice within health and pharmaceutical services is measured, it improves; where it is only discussed, it drifts. Moving patient satisfaction measurement from written policy into daily practice is not achieved by a single decision. It suits anyone whose decisions touch this area of health and pharmaceutical services, in large organisations and small ones alike. Participants leave with a method for the wider health and pharmaceutical services agenda, not a set of opinions about it. Every module pairs a short input on patient satisfaction measurement with structured practice on the participant's own material. Participants gain a clear basis for measuring what this aspect of health and pharmaceutical services has actually achieved. Participants leave with a plan for this part of health and pharmaceutical services sized to what their organisation can realistically absorb.
Expected Learning Outcomes
Manage the supply chain and cold chain supporting patient satisfaction measurement.
Apply root cause analysis to adverse events involving patient satisfaction measurement.
Handle the trade-offs in patient satisfaction measurement between speed, cost and assurance explicitly rather than implicitly.
Audit patient satisfaction measurement in practice, not only in policy.
Build the quality indicators for patient satisfaction measurement that reflect patient outcome, not activity.
Agree the first three actions on patient satisfaction measurement that will be taken on returning to work.
Who Should Attend
Nursing managers and clinical supervisors delivering patient satisfaction measurement.
Managers with direct responsibility for patient satisfaction measurement within the clinical service.
Pharmacists and pharmacy managers involved in patient satisfaction measurement.
Newly appointed managers taking on patient satisfaction measurement for the first time.
Hospital and health facility managers accountable for patient satisfaction measurement.
Clinical department heads responsible for patient satisfaction measurement.
Course Modules
Patient satisfaction measurement: regulation, licensing and accreditation evidence
2 sessions · 8 pointsSession 1Building lasting competence in patient satisfaction measurement
- Cost patient satisfaction measurement per episode and identify avoidable waste.
- Select quality indicators for patient satisfaction measurement that measure outcome rather than activity.
- Apply structured root cause analysis to the last adverse event involving patient satisfaction measurement.
- Anticipate the objections patient satisfaction measurement will raise and prepare the answers.
Session 2Designing patient satisfaction measurement so it helps rather than obstructs care
- Build the competence framework that supports patient satisfaction measurement.
- Identify single points of dependency in patient satisfaction measurement and reduce them.
- Build the internal briefing that explains patient satisfaction measurement to those affected.
- Map the clinical workflow for patient satisfaction measurement as it is actually performed.
Patient satisfaction measurement: clinical process design and workflow
2 sessions · 8 pointsSession 1Making incident reporting on patient satisfaction measurement safe for staff
- Audit patient satisfaction measurement by observing practice, not by reading policy.
- Define the trigger that would require patient satisfaction measurement to be redesigned.
- Match staffing levels on patient satisfaction measurement to measured demand across the week.
- Confirm patient data handled within patient satisfaction measurement meets confidentiality obligations.
Session 2Choosing indicators for patient satisfaction measurement that reflect outcome
- Confirm that those complying with patient satisfaction measurement understand why it exists.
- Close the loop: confirm changes to patient satisfaction measurement improved the indicator they targeted.
- Rehearse the briefing on patient satisfaction measurement that would follow an incident.
- Check that records of patient satisfaction measurement answer the questions likely to be asked.
Patient satisfaction measurement: cost, efficiency and sustainability of the service
2 sessions · 8 pointsSession 1Who answers for patient satisfaction measurement, and to whom
- Assign responsibility for keeping documentation of patient satisfaction measurement current.
- Set escalation thresholds for patient satisfaction measurement that work out of hours.
- Define acceptance criteria for patient satisfaction measurement in advance.
- Plan continuity of patient satisfaction measurement during surge and outbreak conditions.
Session 2Keeping supply and cold chain reliable for patient satisfaction measurement
- Confirm the incident reporting route for patient satisfaction measurement is quick and non-punitive.
- Benchmark the organisation's patient satisfaction measurement against comparable operations.
- Test the procedure for patient satisfaction measurement against a realistic scenario.
- Confirm licensing and regulatory requirements applying to patient satisfaction measurement are met.
Patient satisfaction measurement: quality indicators and patient outcome
2 sessions · 8 pointsSession 1Medication safety checkpoints inside patient satisfaction measurement
- Build medication safety checks into patient satisfaction measurement at the point of highest risk.
- Record what was learned when patient satisfaction measurement did not go as planned.
- Verify cold chain and storage conditions for materials used in patient satisfaction measurement.
- Identify infection transmission risks created by patient satisfaction measurement and control them.
Session 2The decisions in patient satisfaction measurement that cannot be delegated
- Set the review interval for patient satisfaction measurement and who attends.
- Set out the decisions in patient satisfaction measurement that require sign-off and by whom.
- Check that consent processes within patient satisfaction measurement are genuinely informed.
- Confirm competence and continuing development for staff delivering patient satisfaction measurement.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
We will contact you within one business day to confirm.