Build a concise people policy for employee net promoter score that colleagues can follow without further explanation.
Measuring and Improving the Employee Net Promoter Score
Turn employee net promoter score from a stated policy into a practice your organisation can evidence.
📍 Cairo🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Most disputes about employee net promoter score begin as a conversation that was handled badly. The organisation's reputation as an employer is built or lost through promoter score. It treats this aspect of people management and development as an operating discipline and equips participants to run it as one. Most organisations already have a policy on employee net promoter score; far fewer can show it working. They gain the ability to sequence improvements to the practice within people management and development in an order their organisation can absorb. Exercises escalate in difficulty, ending with the ambiguous situations that make promoter score hard in practice. Post-incident reviews keep identifying weaknesses in employee net promoter score that were visible long before the incident. It is pitched for practitioners with responsibility for promoter score, not for observers of it. The programme closes with an action plan for this aspect of people management and development that each participant writes for their own organisation.
Expected Learning Outcomes
Communicate the purpose of promoter score to those who have to comply with it.
Handle exceptions to employee net promoter score consistently and document the reasoning.
Equip managers to hold the difficult conversations promoter score requires.
Assess the current state of employee net promoter score against a structured set of criteria rather than impressions.
Build the evidence base on promoter score from data the organisation already collects.
Prepare managers for the emotional load employee net promoter score places on them.
Who Should Attend
Individuals developing their own capability in employee net promoter score.
Managers of multi-site operations seeking consistency in promoter score.
Line managers who apply employee net promoter score in practice.
Public sector personnel officers applying promoter score within regulation.
Human resources managers and business partners responsible for employee net promoter score.
Managers with direct responsibility for promoter score within the workforce.
Course Modules
Employee net promoter score: review, learning and adjustment
2 sessions · 8 pointsSession 1Reviewing employee net promoter score against what actually happened
- Check that employee net promoter score still works when volumes rise unexpectedly.
- Identify the data the organisation already holds that bears on promoter score.
- Review employee net promoter score for unintended equity effects across groups.
- State the purpose of promoter score in one sentence a new manager would understand.
Session 2Testing promoter score before relying on it
- Define who decides on employee net promoter score and who may only recommend.
- Confirm records relating to promoter score meet retention and privacy rules.
- Design the communication for employee net promoter score around the questions people will actually ask.
- Build the appeals route for promoter score and publish it.
Promoter score: cost, benefit and workforce planning
2 sessions · 8 pointsSession 1Appeals and grievances arising from promoter score
- Set the consistency check that catches uneven application of employee net promoter score.
- Measure the effect of promoter score on retention and performance, not activity.
- Name a single owner for each element of employee net promoter score.
- Establish what evidence demonstrates promoter score is under control.
Session 2The conversation about promoter score managers most often avoid
- Test the policy on employee net promoter score against three real cases from the past year.
- Anticipate the objections promoter score will raise and prepare the answers.
- Ask employees what employee net promoter score feels like from their side.
- Remove steps in promoter score that add effort without adding assurance.
Promoter score: records, privacy and legal defensibility
2 sessions · 8 pointsSession 1The hard cases in promoter score and how to reason about them
- Check that employee net promoter score complies with current labour regulation in every location.
- Pilot changes to promoter score in one area before wider rollout.
- Record what was learned when employee net promoter score did not go as planned.
- Train line managers on promoter score rather than handling every case centrally.
Session 2What your existing data already says about employee net promoter score
- Set escalation thresholds for employee net promoter score that work out of hours.
- Identify the data already collected that bears on promoter score.
- Build the internal briefing that explains employee net promoter score to those affected.
- Compare intended and actual outcomes of promoter score honestly.
Promoter score: the manager conversation that decides the outcome
2 sessions · 8 pointsSession 1Building manager capability in promoter score rather than owning it centrally
- Close out actions on employee net promoter score rather than leaving them open indefinitely.
- Plan the sequence in which improvements to promoter score will be introduced.
- Script the difficult conversation employee net promoter score requires and rehearse it.
- Reduce the variation in how promoter score is carried out between teams.
Session 2The decisions in promoter score that cannot be delegated
- Prepare the response for the most likely failure in employee net promoter score.
- Confirm that contractual obligations around promoter score are understood.
- Map the handovers in employee net promoter score between functions and secure them.
- Verify six months later that changes to promoter score have held.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
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