Structure records relating to non-verbal communication so they satisfy legal and privacy obligations.
Mastering Non-Verbal Communication and Body Language
A concise, decision-focused programme covering non-verbal communication end to end.
📍 Istanbul🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
The organisation's reputation as an employer is built or lost through non-verbal communication. Data on the people management and development discipline is abundant; insight about it is not. Participants gain a clear basis for measuring what this area of people management and development has actually achieved. Each session closes with a decision the participant must justify about non-verbal communication in their own setting. It establishes a shared vocabulary for this aspect of people management and development so that teams can disagree productively about it. Most organisations already have a policy on the wider people management and development agenda; far fewer can show it working. Mature organisations treat non-verbal communication as a standing capability rather than a project that finishes. Participants who influence this part of people management and development without directly controlling it will find the content directly usable. The final session converts the week's work on the people management and development discipline into commitments with owners and dates.
Expected Learning Outcomes
Integrate non-verbal communication with reward, development and performance processes.
Build capability in non-verbal communication across the management line, not only in the people function.
Handle exceptions to non-verbal communication consistently and document the reasoning.
Verify that improvements to non-verbal communication have held six months after they were introduced.
Sequence improvements to non-verbal communication so that each step makes the next one easier.
Estimate what non-verbal communication costs to run properly, and what is lost when it is not.
Who Should Attend
Learning and development officers building capability in non-verbal communication.
Anyone whose accountability for non-verbal communication exceeds their current formal training in it.
Recruitment and resourcing staff affected by non-verbal communication.
Human resources managers and business partners responsible for non-verbal communication.
Managers in small and medium organisations who own non-verbal communication alongside other duties.
Individuals developing their own capability in non-verbal communication.
Course Modules
Non-verbal communication: policy design and legal footing
2 sessions · 8 pointsSession 1Building manager capability in non-verbal communication rather than owning it centrally
- Estimate the cost of non-verbal communication and the cost of leaving it unchanged.
- Train line managers on non-verbal communication rather than handling every case centrally.
- Confirm records relating to non-verbal communication meet retention and privacy rules.
- Design the communication for non-verbal communication around the questions people will actually ask.
Session 2Piloting a change to non-verbal communication before committing
- Rank the weaknesses in non-verbal communication by consequence rather than by ease of fixing.
- Review non-verbal communication for unintended equity effects across groups.
- Record what was learned when non-verbal communication did not go as planned.
- Draft the minimum viable people policy for non-verbal communication.
Non-verbal communication: communication and employee understanding
2 sessions · 8 pointsSession 1Appeals and grievances arising from non-verbal communication
- Reduce the variation in how non-verbal communication is carried out between teams.
- Ask employees what non-verbal communication feels like from their side.
- Confirm that contractual obligations around non-verbal communication are understood.
- Identify the data the organisation already holds that bears on non-verbal communication.
Session 2Moving non-verbal communication from approval to execution
- Assign responsibility for keeping documentation of non-verbal communication current.
- Measure the effect of non-verbal communication on retention and performance, not activity.
- Decide what will be stopped to create capacity for non-verbal communication.
- Collect evidence on the present handling of non-verbal communication before proposing changes.
Non-verbal communication: records, privacy and legal defensibility
2 sessions · 8 pointsSession 1Explaining non-verbal communication so people believe it
- Test the policy on non-verbal communication against three real cases from the past year.
- Pilot changes to non-verbal communication in one area before wider rollout.
- Compare intended and actual outcomes of non-verbal communication honestly.
- Script the difficult conversation non-verbal communication requires and rehearse it.
Session 2Escalation and decision rights in non-verbal communication
- Set the consistency check that catches uneven application of non-verbal communication.
- Estimate the resource non-verbal communication requires to run as designed.
- Verify six months later that changes to non-verbal communication have held.
- State the purpose of non-verbal communication in one sentence a new manager would understand.
Non-verbal communication: capability across the management line
2 sessions · 8 pointsSession 1Applying non-verbal communication consistently to the person you like least
- Define the trigger that would require non-verbal communication to be redesigned.
- Confirm that those complying with non-verbal communication understand why it exists.
- Define who decides on non-verbal communication and who may only recommend.
- Define acceptance criteria for non-verbal communication in advance.
Session 2Testing non-verbal communication before relying on it
- Build the internal briefing that explains non-verbal communication to those affected.
- Check that non-verbal communication complies with current labour regulation in every location.
- Confirm that reporting on non-verbal communication reaches the people who can act.
- Review whether non-verbal communication is aligned with the objectives of the workforce.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
We will contact you within one business day to confirm.