Equip managers to hold the difficult conversations effective workplace communication requires.
Mastering Effective Communication Skills in the Workplace
Move effective workplace communication from general awareness to a repeatable, reviewable practice.
📍 Abu Dhabi🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
The organisation's reputation as an employer is built or lost through effective workplace communication. A process for this part of people management and development that managers quietly work around has already failed. Participants come from operational and oversight roles, and both perspectives on this strand of people management and development are used deliberately. The most reliable predictor of sound effective workplace communication is whether anyone reviews it when nothing has gone wrong. Content is organised around the decisions practitioners actually face in the practice within people management and development, not around theory headings. Participants gain a clear basis for measuring what the wider people management and development agenda has actually achieved. Ambition around effective workplace communication outruns capacity unless the sequencing is deliberate. Every module pairs a short input on the practice within people management and development with structured practice on the participant's own material. The final module sets out how progress on this part of people management and development will be evidenced six months later.
Expected Learning Outcomes
Handle the trade-offs in effective workplace communication between speed, cost and assurance explicitly rather than implicitly.
Draw practical lessons from failures in effective workplace communication without assigning blame that suppresses reporting.
Design a training and briefing approach that sustains competence in effective workplace communication.
Design the appeals or grievance route attached to effective workplace communication.
Address the equity and inclusion implications of effective workplace communication deliberately.
Build capability in effective workplace communication across the management line, not only in the people function.
Who Should Attend
Individuals developing their own capability in effective workplace communication.
Department heads accountable for the results of effective workplace communication.
Senior leaders accountable for the culture effective workplace communication produces.
Planning staff whose forecasts and budgets are affected by effective workplace communication.
Reward and compensation staff whose frameworks interact with effective workplace communication.
Legal and compliance advisers reviewing effective workplace communication.
Course Modules
Effective workplace communication: cost, benefit and workforce planning
2 sessions · 8 pointsSession 1Appeals and grievances arising from effective workplace communication
- Define who decides on effective workplace communication and who may only recommend.
- Script the difficult conversation effective workplace communication requires and rehearse it.
- Record what was learned when effective workplace communication did not go as planned.
- Establish what evidence demonstrates effective workplace communication is under control.
Session 2Reviewing effective workplace communication against what actually happened
- Set out how exceptions to effective workplace communication are requested and approved.
- Build the appeals route for effective workplace communication and publish it.
- Train line managers on effective workplace communication rather than handling every case centrally.
- Check that effective workplace communication complies with current labour regulation in every location.
Effective workplace communication: review, learning and adjustment
2 sessions · 8 pointsSession 1What your existing data already says about effective workplace communication
- Anticipate the objections effective workplace communication will raise and prepare the answers.
- Build the competence framework that supports effective workplace communication.
- Review effective workplace communication for unintended equity effects across groups.
- Confirm records relating to effective workplace communication meet retention and privacy rules.
Session 2Applying effective workplace communication consistently to the person you like least
- Document the reasoning for every exception granted under effective workplace communication.
- Prepare the summary of effective workplace communication that senior management will read.
- Estimate the cost of effective workplace communication and the cost of leaving it unchanged.
- Set the consistency check that catches uneven application of effective workplace communication.
Effective workplace communication: communication and employee understanding
2 sessions · 8 pointsSession 1Getting other functions to support effective workplace communication
- Set the review interval for effective workplace communication and who attends.
- Arrange the handover of effective workplace communication so capability survives staff changes.
- Confirm that reporting on effective workplace communication reaches the people who can act.
- Ask employees what effective workplace communication feels like from their side.
Session 2The cost of effective workplace communication and how to present it
- Assign responsibility for keeping documentation of effective workplace communication current.
- Measure the effect of effective workplace communication on retention and performance, not activity.
- Review whether effective workplace communication is aligned with the objectives of the workforce.
- Build the internal briefing that explains effective workplace communication to those affected.
Effective workplace communication: records, privacy and legal defensibility
2 sessions · 8 pointsSession 1Keeping records on effective workplace communication that are lawful and useful
- Compare intended and actual outcomes of effective workplace communication honestly.
- Distinguish symptoms from causes when effective workplace communication underperforms.
- Identify the data the organisation already holds that bears on effective workplace communication.
- Pilot changes to effective workplace communication in one area before wider rollout.
Session 2The paperwork for effective workplace communication that is actually needed
- Identify single points of dependency in effective workplace communication and reduce them.
- Establish who is informed, consulted and accountable in effective workplace communication.
- Design the communication for effective workplace communication around the questions people will actually ask.
- Agree the smallest change to effective workplace communication that would be visibly useful.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
We will contact you within one business day to confirm.