Plan continuity of waiting lists and access during surge, outbreak and emergency.
Managing Waiting Lists and Improving Access to Health Services
A senior-level treatment of waiting lists and access, focused on what changes outcomes.
📍 Tunis🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Accreditation bodies assess waiting lists and access on documented evidence of consistent practice. Variation in lists and access between shifts and sites is where avoidable harm lives. Benchmarking exercises repeatedly place the health and pharmaceutical services capability among the areas with the widest performance spread. It concentrates on the parts of waiting lists and access that determine outcomes and treats the rest proportionately. Each session closes with a decision the participant must justify about this part of health and pharmaceutical services in their own setting. Buying a tool rarely fixes lists and access; the underlying capability has to be built internally first. It is written for people who have to make waiting lists and access work with the resources they already have. Participants gain a clear basis for measuring what lists and access has actually achieved. The final session converts the week's work on the wider health and pharmaceutical services agenda into commitments with owners and dates.
Expected Learning Outcomes
Apply regulatory and licensing requirements governing lists and access.
Define the scope and boundaries of waiting lists and access so that responsibility for it is unambiguous.
Plan staffing and rota cover appropriate to demand in lists and access.
Measure patient experience of waiting lists and access and act on what it shows.
Estimate what lists and access costs to run properly, and what is lost when it is not.
Compare the organisation's handling of waiting lists and access with recognised practice, and close the material gaps.
Who Should Attend
Accreditation and compliance officers preparing evidence on waiting lists and access.
Training and development staff building internal capability in lists and access.
Nursing managers and clinical supervisors delivering waiting lists and access.
Infection prevention and control practitioners covering lists and access.
Finance managers costing services delivered through waiting lists and access.
Technical staff being prepared for supervisory responsibility over lists and access.
Course Modules
Waiting lists and access: regulation, licensing and accreditation evidence
2 sessions · 8 pointsSession 1Auditing waiting lists and access at the bedside, not in the binder
- Plan continuity of waiting lists and access during surge and outbreak conditions.
- Reduce unwarranted variation in lists and access between shifts and sites.
- Confirm competence and continuing development for staff delivering waiting lists and access.
- Build the competence framework that supports lists and access.
Session 2Reading the current state of lists and access honestly
- Assign responsibility for keeping documentation of waiting lists and access current.
- Check that consent processes within lists and access are genuinely informed.
- Define the trigger that would require waiting lists and access to be redesigned.
- Confirm that reporting on lists and access reaches the people who can act.
Lists and access: infection prevention and patient safety
2 sessions · 8 pointsSession 1What patients actually experience during lists and access
- Audit waiting lists and access by observing practice, not by reading policy.
- Write down the assumptions underpinning the approach to lists and access.
- Match staffing levels on waiting lists and access to measured demand across the week.
- Rehearse the briefing on lists and access that would follow an incident.
Session 2The evidence assessors will ask for on lists and access
- Cost waiting lists and access per episode and identify avoidable waste.
- Assemble the accreditation evidence pack for lists and access.
- Identify single points of dependency in waiting lists and access and reduce them.
- Arrange the handover of lists and access so capability survives staff changes.
Lists and access: staffing, capacity and demand
2 sessions · 8 pointsSession 1Designing lists and access so it helps rather than obstructs care
- Test the procedure for waiting lists and access against a realistic scenario.
- Confirm the incident reporting route for lists and access is quick and non-punitive.
- Build medication safety checks into waiting lists and access at the point of highest risk.
- Define escalation criteria for deterioration detected through lists and access.
Session 2Comparing waiting lists and access with recognised practice
- Agree the smallest change to waiting lists and access that would be visibly useful.
- Confirm patient data handled within lists and access meets confidentiality obligations.
- Verify cold chain and storage conditions for materials used in waiting lists and access.
- Set out the decisions in lists and access that require sign-off and by whom.
Lists and access: incident reporting, investigation and learning
2 sessions · 8 pointsSession 1Matching staffing on lists and access to real demand
- Close the loop: confirm changes to waiting lists and access improved the indicator they targeted.
- Identify where judgement in lists and access is legitimate and where it is not.
- Plan the sequence in which improvements to waiting lists and access will be introduced.
- Map the clinical workflow for lists and access as it is actually performed.
Session 2Getting other functions to support lists and access
- Identify infection transmission risks created by waiting lists and access and control them.
- Estimate the resource lists and access requires to run as designed.
- Define acceptance criteria for waiting lists and access in advance.
- Check that lists and access still works when volumes rise unexpectedly.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
We will contact you within one business day to confirm.