Adapt recognised practice on critical event and near-miss reporting to local constraints without hollowing it out.
Managing the Reporting of Critical Events and Near Misses
Move critical event and near-miss reporting from general awareness to a repeatable, reviewable practice.
📍 Abu Dhabi🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Variation in critical event and near-miss reporting between shifts and sites is where avoidable harm lives. The data supporting near-miss reporting is usually present but rarely assembled into a decision. Benchmarking exercises repeatedly place the health and pharmaceutical services capability among the areas with the widest performance spread. The programme uses small-group work so that each participant's treatment of critical event and near-miss reporting is examined, not just described. Moving the practice within health and pharmaceutical services from written policy into daily practice is not achieved by a single decision. The content is relevant to those who own near-miss reporting and to those who are held accountable for its results. The programme is built to be used, and every section of critical event and near-miss reporting it covers ends in something applicable. They leave able to brief senior management on near-miss reporting in terms that support a decision. Participants finish with a short, specific brief on the wider health and pharmaceutical services agenda ready to put in front of a decision maker.
Expected Learning Outcomes
Design a training and briefing approach that sustains competence in near-miss reporting.
Reduce avoidable variation in how critical event and near-miss reporting is carried out across teams.
Measure patient experience of near-miss reporting and act on what it shows.
Design a process for critical event and near-miss reporting that clinical staff can follow without obstructing care.
Assess and control infection risk associated with near-miss reporting.
Prepare the documented evidence accreditation assessors expect on critical event and near-miss reporting.
Who Should Attend
Clinical department heads responsible for critical event and near-miss reporting.
Internal auditors reviewing how near-miss reporting is designed and operated.
Health information and records staff supporting critical event and near-miss reporting.
Newly appointed managers taking on near-miss reporting for the first time.
Supply chain and biomedical staff supporting critical event and near-miss reporting.
Pharmacists and pharmacy managers involved in near-miss reporting.
Course Modules
Critical event and near-miss reporting: cost, efficiency and sustainability of the service
2 sessions · 8 pointsSession 1Making incident reporting on critical event and near-miss reporting safe for staff
- Plan continuity of critical event and near-miss reporting during surge and outbreak conditions.
- Establish what evidence demonstrates near-miss reporting is under control.
- Reduce unwarranted variation in critical event and near-miss reporting between shifts and sites.
- Identify single points of dependency in near-miss reporting and reduce them.
Session 2Keeping near-miss reporting alive after the initial push
- Benchmark the organisation's critical event and near-miss reporting against comparable operations.
- Confirm the incident reporting route for near-miss reporting is quick and non-punitive.
- Define escalation criteria for deterioration detected through critical event and near-miss reporting.
- Identify infection transmission risks created by near-miss reporting and control them.
Near-miss reporting: infection prevention and patient safety
2 sessions · 8 pointsSession 1What patients actually experience during near-miss reporting
- Confirm competence and continuing development for staff delivering critical event and near-miss reporting.
- Check that records of near-miss reporting answer the questions likely to be asked.
- Decide what will be stopped to create capacity for critical event and near-miss reporting.
- Apply structured root cause analysis to the last adverse event involving near-miss reporting.
Session 2Consent, confidentiality and ethics in near-miss reporting
- Collect evidence on the present handling of critical event and near-miss reporting before proposing changes.
- Match staffing levels on near-miss reporting to measured demand across the week.
- Confirm licensing and regulatory requirements applying to critical event and near-miss reporting are met.
- Estimate the resource near-miss reporting requires to run as designed.
Near-miss reporting: confidentiality, consent and ethics
2 sessions · 8 pointsSession 1Auditing near-miss reporting at the bedside, not in the binder
- Distinguish symptoms from causes when critical event and near-miss reporting underperforms.
- Agree what will be standardised in near-miss reporting and what will not.
- Cost critical event and near-miss reporting per episode and identify avoidable waste.
- Establish who is informed, consulted and accountable in near-miss reporting.
Session 2Testing critical event and near-miss reporting before relying on it
- Draft the minimum viable clinical protocol for critical event and near-miss reporting.
- Compare the cost of near-miss reporting with the cost of its absence.
- Agree the smallest change to critical event and near-miss reporting that would be visibly useful.
- Check that consent processes within near-miss reporting are genuinely informed.
Near-miss reporting: staffing, capacity and demand
2 sessions · 8 pointsSession 1Where near-miss reporting typically breaks, and why
- Prepare the summary of critical event and near-miss reporting that senior management will read.
- Close the loop: confirm changes to near-miss reporting improved the indicator they targeted.
- Verify cold chain and storage conditions for materials used in critical event and near-miss reporting.
- Set escalation thresholds for near-miss reporting that work out of hours.
Session 2Designing near-miss reporting so it helps rather than obstructs care
- Select quality indicators for critical event and near-miss reporting that measure outcome rather than activity.
- Assemble the accreditation evidence pack for near-miss reporting.
- Build medication safety checks into critical event and near-miss reporting at the point of highest risk.
- Rehearse the briefing on near-miss reporting that would follow an incident.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
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