Assess the current state of health revenue cycle against a structured set of criteria rather than impressions.
Managing the Health Revenue Cycle from Billing to Collection
Learn to design, measure and defend your organisation's approach to health revenue cycle.
📍 Tunis🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Clinical staff will work around a process for health revenue cycle that obstructs care, and they will be right to. Variation in the wider health and pharmaceutical services agenda between shifts and sites is where avoidable harm lives. Participants apply the health and pharmaceutical services capability to their own clinical service throughout, so the output is directly usable. Comparative studies of health revenue cycle across sectors find the same handful of failure points recurring. Participants who influence this area of health and pharmaceutical services without directly controlling it will find the content directly usable. The course gives participants a defensible structure for the practice within health and pharmaceutical services and the judgement to adapt it. Improvement in health revenue cycle stalls when it depends on one capable individual rather than a defined method. Participants gain a clear basis for measuring what this part of health and pharmaceutical services has actually achieved. The final module sets out how progress on the health and pharmaceutical services capability will be evidenced six months later.
Expected Learning Outcomes
Assess and control infection risk associated with health revenue cycle.
Design a training and briefing approach that sustains competence in health revenue cycle.
Design medication and treatment safety controls within health revenue cycle.
Document decisions about health revenue cycle in a form that remains useful after the people change.
Manage the supply chain and cold chain supporting health revenue cycle.
Apply root cause analysis to adverse events involving health revenue cycle.
Who Should Attend
Pharmacists and pharmacy managers involved in health revenue cycle.
Finance managers costing services delivered through health revenue cycle.
Medical directors overseeing clinical governance of health revenue cycle.
Managers in small and medium organisations who own health revenue cycle alongside other duties.
Regulatory affairs specialists handling health revenue cycle.
Training and development staff building internal capability in health revenue cycle.
Course Modules
Health revenue cycle: supply, cold chain and availability
2 sessions · 8 pointsSession 1Infection risk created by health revenue cycle
- Establish who is informed, consulted and accountable in health revenue cycle.
- Check that records of health revenue cycle answer the questions likely to be asked.
- Estimate the resource health revenue cycle requires to run as designed.
- Confirm the incident reporting route for health revenue cycle is quick and non-punitive.
Session 2Auditing health revenue cycle at the bedside, not in the binder
- Plan continuity of health revenue cycle during surge and outbreak conditions.
- Rank the weaknesses in health revenue cycle by consequence rather than by ease of fixing.
- Build medication safety checks into health revenue cycle at the point of highest risk.
- Verify cold chain and storage conditions for materials used in health revenue cycle.
Health revenue cycle: incident reporting, investigation and learning
2 sessions · 8 pointsSession 1Reviewing health revenue cycle when nothing has gone wrong
- Confirm that contractual obligations around health revenue cycle are understood.
- Name a single owner for each element of health revenue cycle.
- Confirm competence and continuing development for staff delivering health revenue cycle.
- Anticipate the objections health revenue cycle will raise and prepare the answers.
Session 2Building the method for health revenue cycle step by step
- Test the procedure for health revenue cycle against a realistic scenario.
- Select quality indicators for health revenue cycle that measure outcome rather than activity.
- Close the loop: confirm changes to health revenue cycle improved the indicator they targeted.
- Map the clinical workflow for health revenue cycle as it is actually performed.
Health revenue cycle: cost, efficiency and sustainability of the service
2 sessions · 8 pointsSession 1Investigating an adverse event involving health revenue cycle
- Apply structured root cause analysis to the last adverse event involving health revenue cycle.
- Define escalation criteria for deterioration detected through health revenue cycle.
- Agree what will be standardised in health revenue cycle and what will not.
- Compare the cost of health revenue cycle with the cost of its absence.
Session 2Keeping supply and cold chain reliable for health revenue cycle
- Assemble the accreditation evidence pack for health revenue cycle.
- Identify infection transmission risks created by health revenue cycle and control them.
- Reduce the variation in how health revenue cycle is carried out between teams.
- Measure patient experience of health revenue cycle and feed it back to the team.
Health revenue cycle: clinical process design and workflow
2 sessions · 8 pointsSession 1Medication safety checkpoints inside health revenue cycle
- Set out the decisions in health revenue cycle that require sign-off and by whom.
- Write down the assumptions underpinning the approach to health revenue cycle.
- Map the handovers in health revenue cycle between functions and secure them.
- Audit health revenue cycle by observing practice, not by reading policy.
Session 2The hard cases in health revenue cycle and how to reason about them
- Rehearse the briefing on health revenue cycle that would follow an incident.
- Confirm patient data handled within health revenue cycle meets confidentiality obligations.
- Confirm licensing and regulatory requirements applying to health revenue cycle are met.
- Set escalation thresholds for health revenue cycle that work out of hours.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
We will contact you within one business day to confirm.