Establish escalation routes for telemedicine programmes that work outside normal hours.
Managing Telemedicine Programmes
Move telemedicine programmes from general awareness to a repeatable, reviewable practice.
📍 Cairo🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Variation in telemedicine programmes between shifts and sites is where avoidable harm lives. Accreditation bodies assess the health and pharmaceutical services discipline on documented evidence of consistent practice. Moving this area of health and pharmaceutical services from written policy into daily practice is not achieved by a single decision. Practitioner evidence points the same way: telemedicine programmes improves fastest where responsibility for it is named and owned. It suits anyone whose decisions touch the health and pharmaceutical services discipline, in large organisations and small ones alike. The course leaves participants able to diagnose weaknesses in this area of health and pharmaceutical services before they become incidents. Sessions alternate between guided analysis of telemedicine programmes and supervised application. It treats this aspect of health and pharmaceutical services as an operating discipline and equips participants to run it as one. Work concludes with a self-assessment of the health and pharmaceutical services capability that participants can repeat annually.
Expected Learning Outcomes
Control cost per episode within telemedicine programmes without shifting risk to patients.
Prepare the documented evidence accreditation assessors expect on telemedicine programmes.
Assess and control infection risk associated with telemedicine programmes.
Integrate telemedicine programmes into existing management routines rather than running it separately.
Protect patient confidentiality and data within telemedicine programmes.
Align telemedicine programmes with the wider objectives of the clinical service rather than optimising it in isolation.
Who Should Attend
Quality staff verifying that telemedicine programmes performs as designed.
Pharmacists and pharmacy managers involved in telemedicine programmes.
Clinical department heads responsible for telemedicine programmes.
Infection prevention and control practitioners covering telemedicine programmes.
Regulatory affairs specialists handling telemedicine programmes.
Members of committees that take decisions affecting telemedicine programmes.
Course Modules
Telemedicine programmes: quality indicators and patient outcome
2 sessions · 8 pointsSession 1The paperwork for telemedicine programmes that is actually needed
- Record what was learned when telemedicine programmes did not go as planned.
- Decide what will be stopped to create capacity for telemedicine programmes.
- Rehearse the briefing on telemedicine programmes that would follow an incident.
- Confirm competence and continuing development for staff delivering telemedicine programmes.
Session 2The evidence assessors will ask for on telemedicine programmes
- Identify infection transmission risks created by telemedicine programmes and control them.
- Cost telemedicine programmes per episode and identify avoidable waste.
- Plan continuity of telemedicine programmes during surge and outbreak conditions.
- Rank the weaknesses in telemedicine programmes by consequence rather than by ease of fixing.
Telemedicine programmes: medication and treatment safety
2 sessions · 8 pointsSession 1Auditing telemedicine programmes at the bedside, not in the binder
- Estimate the resource telemedicine programmes requires to run as designed.
- Set out the decisions in telemedicine programmes that require sign-off and by whom.
- Confirm patient data handled within telemedicine programmes meets confidentiality obligations.
- Reduce unwarranted variation in telemedicine programmes between shifts and sites.
Session 2Infection risk created by telemedicine programmes
- Select quality indicators for telemedicine programmes that measure outcome rather than activity.
- Close the loop: confirm changes to telemedicine programmes improved the indicator they targeted.
- Identify the data already collected that bears on telemedicine programmes.
- Define escalation criteria for deterioration detected through telemedicine programmes.
Telemedicine programmes: clinical process design and workflow
2 sessions · 8 pointsSession 1Escalation and decision rights in telemedicine programmes
- Match staffing levels on telemedicine programmes to measured demand across the week.
- Plan the sequence in which improvements to telemedicine programmes will be introduced.
- Assemble the accreditation evidence pack for telemedicine programmes.
- Audit telemedicine programmes by observing practice, not by reading policy.
Session 2Closing out telemedicine programmes and capturing what was learned
- Set escalation thresholds for telemedicine programmes that work out of hours.
- Confirm that contractual obligations around telemedicine programmes are understood.
- Benchmark the organisation's telemedicine programmes against comparable operations.
- Draft the minimum viable clinical protocol for telemedicine programmes.
Telemedicine programmes: staffing, capacity and demand
2 sessions · 8 pointsSession 1Matching staffing on telemedicine programmes to real demand
- Arrange the handover of telemedicine programmes so capability survives staff changes.
- Map the clinical workflow for telemedicine programmes as it is actually performed.
- Compare the cost of telemedicine programmes with the cost of its absence.
- Build the internal briefing that explains telemedicine programmes to those affected.
Session 2Investigating an adverse event involving telemedicine programmes
- Verify six months later that changes to telemedicine programmes have held.
- Apply structured root cause analysis to the last adverse event involving telemedicine programmes.
- Confirm licensing and regulatory requirements applying to telemedicine programmes are met.
- Verify cold chain and storage conditions for materials used in telemedicine programmes.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
We will contact you within one business day to confirm.