Variation in telemedicine programmes between shifts and sites is where avoidable harm lives. Accreditation bodies assess the health and pharmaceutical services discipline on documented evidence of consistent practice. Moving this area of health and pharmaceutical services from written policy into daily practice is not achieved by a single decision. Practitioner evidence points the same way: telemedicine programmes improves fastest where responsibility for it is named and owned. It suits anyone whose decisions touch the health and pharmaceutical services discipline, in large organisations and small ones alike. The course leaves participants able to diagnose weaknesses in this area of health and pharmaceutical services before they become incidents. Sessions alternate between guided analysis of telemedicine programmes and supervised application. It treats this aspect of health and pharmaceutical services as an operating discipline and equips participants to run it as one. Work concludes with a self-assessment of the health and pharmaceutical services capability that participants can repeat annually.
Expected Learning Outcomes
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Establish escalation routes for telemedicine programmes that work outside normal hours.
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Control cost per episode within telemedicine programmes without shifting risk to patients.
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Prepare the documented evidence accreditation assessors expect on telemedicine programmes.
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Assess and control infection risk associated with telemedicine programmes.
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Integrate telemedicine programmes into existing management routines rather than running it separately.
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Protect patient confidentiality and data within telemedicine programmes.
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Align telemedicine programmes with the wider objectives of the clinical service rather than optimising it in isolation.
Who Should Attend
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Quality staff verifying that telemedicine programmes performs as designed.
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Pharmacists and pharmacy managers involved in telemedicine programmes.
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Clinical department heads responsible for telemedicine programmes.
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Infection prevention and control practitioners covering telemedicine programmes.
