In healthcare, a weakness in primary care service quality is eventually paid for by a patient. Variation in service quality between shifts and sites is where avoidable harm lives. Improvement in the health and pharmaceutical services discipline stalls when it depends on one capable individual rather than a defined method. Participants gain a clear basis for measuring what primary care service quality has actually achieved. It is designed for mixed groups, so that this area of health and pharmaceutical services is examined from more than one functional angle. The programme is built to be used, and every section of service quality it covers ends in something applicable. Discussion is anchored to worked examples of primary care service quality rather than to abstract argument. Post-incident reviews keep identifying weaknesses in service quality that were visible long before the incident. The programme closes with an action plan for this strand of health and pharmaceutical services that each participant writes for their own organisation.
Expected Learning Outcomes
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Design medication and treatment safety controls within primary care service quality.
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Design a training and briefing approach that sustains competence in service quality.
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Present the case for investment in primary care service quality in terms that a finance function will accept.
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Assess and control infection risk associated with service quality.
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Build informed consent and ethics practice into primary care service quality.
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Apply a repeatable review cycle to service quality and act on what it produces.
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Build continuing professional development sustaining competence in primary care service quality.
Who Should Attend
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Team leaders and supervisors who put primary care service quality into practice day to day.
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Supply chain and biomedical staff supporting service quality.
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Accreditation and compliance officers preparing evidence on primary care service quality.
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Pharmacists and pharmacy managers involved in service quality.
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Managers with direct responsibility for primary care service quality within the clinical service.
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Medical directors overseeing clinical governance of service quality.
Course Modules
Open any module to see its sessions and topics.
01
Primary care service quality: supply, cold chain and availability
2 sessions · 8 points
Session 1Reading the current state of primary care service quality honestly
Verify cold chain and storage conditions for materials used in primary care service quality.
Agree the indicators that will show whether service quality is improving.
Confirm licensing and regulatory requirements applying to primary care service quality are met.
Define escalation criteria for deterioration detected through service quality.
Session 2Infection risk created by service quality
Anticipate the objections primary care service quality will raise and prepare the answers.
Check that records of service quality answer the questions likely to be asked.
Record what was learned when primary care service quality did not go as planned.
Review whether service quality is aligned with the objectives of the clinical service.
02
Service quality: infection prevention and patient safety
2 sessions · 8 points
Session 1Designing service quality so it helps rather than obstructs care
Name a single owner for each element of primary care service quality.
Map the clinical workflow for service quality as it is actually performed.
Check that consent processes within primary care service quality are genuinely informed.
Build the internal briefing that explains service quality to those affected.
Session 2Keeping supply and cold chain reliable for service quality
Plan continuity of primary care service quality during surge and outbreak conditions.
Confirm competence and continuing development for staff delivering service quality.
Measure patient experience of primary care service quality and feed it back to the team.
Build medication safety checks into service quality at the point of highest risk.
03
Service quality: confidentiality, consent and ethics
2 sessions · 8 points
Session 1Testing service quality before relying on it
Agree the smallest change to primary care service quality that would be visibly useful.
Plan the sequence in which improvements to service quality will be introduced.
Establish the boundary of primary care service quality and record what sits outside it.
Reduce unwarranted variation in service quality between shifts and sites.
Session 2Comparing primary care service quality with recognised practice
Define the trigger that would require primary care service quality to be redesigned.
Set out the decisions in service quality that require sign-off and by whom.
Identify infection transmission risks created by primary care service quality and control them.
Verify six months later that changes to service quality have held.
04
Service quality: clinical process design and workflow
2 sessions · 8 points
Session 1Investigating an adverse event involving service quality
Confirm patient data handled within primary care service quality meets confidentiality obligations.
Select quality indicators for service quality that measure outcome rather than activity.
Establish who is informed, consulted and accountable in primary care service quality.
Match staffing levels on service quality to measured demand across the week.
Session 2What patients actually experience during service quality
Confirm that reporting on primary care service quality reaches the people who can act.
Confirm the incident reporting route for service quality is quick and non-punitive.
Benchmark the organisation's primary care service quality against comparable operations.
Audit service quality by observing practice, not by reading policy.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
Workshop or Program Participation
Airport Transfers
Customized Badge
Expert Mentorship (Private Sessions)
Supervision & Secretarial Services
Accredited Certificate of Participation
Complete Training Kit
Coffee Break
Closing Ceremony
Gold Package
At least 3 people
USD1,850
5-night stay in a 5-star hotel
Workshop or Program Participation
Airport Transfers
Customized Badge
Expert Mentorship (Private Sessions)
Supervision & Secretarial Services
Accredited Certificate of Participation
Complete Training Kit
Coffee Break
Closing Ceremony
Complete your registration
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