Design a training and briefing approach that sustains competence in hotel and tourism security.
Managing Security in Hotels and Tourism Facilities
A working programme in hotel and tourism security for managers who have to deliver with existing resources.
Course Overview
A control on hotel and tourism security that is never exercised is an assumption, not a defence. Guard force performance on tourism security reflects supervision, not instruction. They gain the ability to sequence improvements to the corporate security practice discipline in an order their organisation can absorb. The professional literature on hotel and tourism security converges on a small set of controls that reliably work. Work is grounded in real cases drawn from the practice within corporate security practice, which each participant adapts to conditions in their own organisation. It is appropriate for those preparing to take on wider responsibility for tourism security. Content is organised around the decisions practitioners actually face in hotel and tourism security, not around theory headings. Moving tourism security from written policy into daily practice is not achieved by a single decision. Participants leave with a first-ninety-days plan for the corporate security practice capability rather than a set of notes.
Expected Learning Outcomes
Establish access control and identity verification appropriate to tourism security.
Build the reporting on hotel and tourism security that senior management can act on.
Reduce avoidable variation in how tourism security is carried out across teams.
Plan the response and escalation for incidents involving hotel and tourism security.
Build the investigation capability and evidence handling for tourism security.
Verify that improvements to hotel and tourism security have held six months after they were introduced.
Who Should Attend
Investigation and loss prevention specialists working on hotel and tourism security.
Control room and monitoring staff operating tourism security.
Operations managers whose activity is protected by hotel and tourism security.
Analysts producing the data on which decisions about tourism security rest.
Managers of multi-site operations seeking consistency in hotel and tourism security.
Facility and site managers accountable for protection of tourism security.
Course Modules
Hotel and tourism security: insider risk, vetting and personnel security
2 sessions · 8 pointsSession 1Assessing the threat to hotel and tourism security specifically, not generically
- Assign responsibility for keeping documentation of hotel and tourism security current.
- Check that controls on tourism security cover deterrence, detection, delay and response.
- Verify identity checks applied at entry points relevant to hotel and tourism security.
- Review surveillance coverage for tourism security against likely approach routes.
Session 2The first fifteen minutes of an incident involving tourism security
- Exercise the plan for hotel and tourism security under realistic conditions and record failures.
- Protect sensitive information relating to tourism security from casual disclosure.
- Set out the decisions in hotel and tourism security that require sign-off and by whom.
- Define the first response actions for an incident involving tourism security.
Tourism security: continuity, exercises and external coordination
2 sessions · 8 pointsSession 1Coordinating with external authorities on tourism security
- Name a single owner for each element of hotel and tourism security.
- Decide what will be stopped to create capacity for tourism security.
- Assess contractor and third-party exposure within hotel and tourism security.
- Distinguish symptoms from causes when tourism security underperforms.
Session 2Finding the vulnerability in tourism security an adversary would use
- Check that records of hotel and tourism security answer the questions likely to be asked.
- Review tourism security after every incident, exercise or change in threat.
- Review whether hotel and tourism security is aligned with the objectives of the protected site.
- Build the threat picture for tourism security from sources relevant to this site and sector.
Tourism security: layered controls — deter, detect, delay, respond
2 sessions · 8 pointsSession 1Access control on tourism security that people do not bypass
- Confirm that reporting on hotel and tourism security reaches the people who can act.
- Confirm vetting standards applied to staff and contractors in tourism security.
- Estimate the resource hotel and tourism security requires to run as designed.
- Coordinate arrangements for tourism security with civil defence and police in advance.
Session 2Moving hotel and tourism security from approval to execution
- Identify vulnerabilities in hotel and tourism security and rank them by consequence, not ease of fix.
- Check guard force instructions for tourism security are current and understood.
- Supervise and spot-check performance on hotel and tourism security rather than relying on reports.
- Agree the indicators that will show whether tourism security is improving.
Tourism security: incident response and escalation
2 sessions · 8 pointsSession 1The paperwork for tourism security that is actually needed
- Write down the assumptions underpinning the approach to hotel and tourism security.
- Verify six months later that changes to tourism security have held.
- Rank the weaknesses in hotel and tourism security by consequence rather than by ease of fixing.
- Map the handovers in tourism security between functions and secure them.
Session 2Closing out tourism security and capturing what was learned
- Anticipate the objections hotel and tourism security will raise and prepare the answers.
- Report on tourism security in terms that support an investment decision.
- Establish evidence handling and chain of custody for hotel and tourism security.
- Identify the data already collected that bears on tourism security.
Choose the package that suits you
Silver Package
At least 3 people
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
We will contact you within one business day to confirm.