A control on hotel and tourism security that is never exercised is an assumption, not a defence. Guard force performance on tourism security reflects supervision, not instruction. They gain the ability to sequence improvements to the corporate security practice discipline in an order their organisation can absorb. The professional literature on hotel and tourism security converges on a small set of controls that reliably work. Work is grounded in real cases drawn from the practice within corporate security practice, which each participant adapts to conditions in their own organisation. It is appropriate for those preparing to take on wider responsibility for tourism security. Content is organised around the decisions practitioners actually face in hotel and tourism security, not around theory headings. Moving tourism security from written policy into daily practice is not achieved by a single decision. Participants leave with a first-ninety-days plan for the corporate security practice capability rather than a set of notes.
Expected Learning Outcomes
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Design a training and briefing approach that sustains competence in hotel and tourism security.
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Establish access control and identity verification appropriate to tourism security.
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Build the reporting on hotel and tourism security that senior management can act on.
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Reduce avoidable variation in how tourism security is carried out across teams.
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Plan the response and escalation for incidents involving hotel and tourism security.
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Build the investigation capability and evidence handling for tourism security.
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Verify that improvements to hotel and tourism security have held six months after they were introduced.
Who Should Attend
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Investigation and loss prevention specialists working on hotel and tourism security.
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Control room and monitoring staff operating tourism security.
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Operations managers whose activity is protected by hotel and tourism security.
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Analysts producing the data on which decisions about tourism security rest.
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Managers of multi-site operations seeking consistency in hotel and tourism security.
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Facility and site managers accountable for protection of tourism security.
Course Modules
Open any module to see its sessions and topics.
01
Hotel and tourism security: insider risk, vetting and personnel security
2 sessions · 8 points
Session 1Assessing the threat to hotel and tourism security specifically, not generically
Assign responsibility for keeping documentation of hotel and tourism security current.
Check that controls on tourism security cover deterrence, detection, delay and response.
Verify identity checks applied at entry points relevant to hotel and tourism security.
Review surveillance coverage for tourism security against likely approach routes.
Session 2The first fifteen minutes of an incident involving tourism security
Exercise the plan for hotel and tourism security under realistic conditions and record failures.
Protect sensitive information relating to tourism security from casual disclosure.
Set out the decisions in hotel and tourism security that require sign-off and by whom.
Define the first response actions for an incident involving tourism security.
02
Tourism security: continuity, exercises and external coordination
2 sessions · 8 points
Session 1Coordinating with external authorities on tourism security
Name a single owner for each element of hotel and tourism security.
Decide what will be stopped to create capacity for tourism security.
Assess contractor and third-party exposure within hotel and tourism security.
Distinguish symptoms from causes when tourism security underperforms.
Session 2Finding the vulnerability in tourism security an adversary would use
Check that records of hotel and tourism security answer the questions likely to be asked.
Review tourism security after every incident, exercise or change in threat.
Review whether hotel and tourism security is aligned with the objectives of the protected site.
Build the threat picture for tourism security from sources relevant to this site and sector.
