Adapt recognised practice on outpatient flow management to local constraints without hollowing it out.
Managing Outpatient Clinics and Improving Patient Flow
Turn outpatient flow management from a stated policy into a practice your organisation can evidence.
📍 Istanbul🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Clinical staff will work around a process for outpatient flow management that obstructs care, and they will be right to. In healthcare, a weakness in this area of health and pharmaceutical services is eventually paid for by a patient. Teams frequently over-invest in documenting this part of health and pharmaceutical services and under-invest in testing it. Benchmarking exercises repeatedly place outpatient flow management among the areas with the widest performance spread. Participants develop a defensible line of reasoning for the choices they make about this area of health and pharmaceutical services. Discussion is anchored to worked examples of the wider health and pharmaceutical services agenda rather than to abstract argument. The programme is built to be used, and every section of outpatient flow management it covers ends in something applicable. It is written for people who have to make this strand of health and pharmaceutical services work with the resources they already have. The programme closes with an action plan for the health and pharmaceutical services capability that each participant writes for their own organisation.
Expected Learning Outcomes
Set acceptance criteria for outpatient flow management before work begins rather than after.
Assess the current state of outpatient flow management against a structured set of criteria rather than impressions.
Build the quality indicators for outpatient flow management that reflect patient outcome, not activity.
Apply regulatory and licensing requirements governing outpatient flow management.
Measure patient experience of outpatient flow management and act on what it shows.
Design medication and treatment safety controls within outpatient flow management.
Who Should Attend
Health information and records staff supporting outpatient flow management.
Pharmacists and pharmacy managers involved in outpatient flow management.
Specialists advising senior management on outpatient flow management.
Medical directors overseeing clinical governance of outpatient flow management.
Managers in small and medium organisations who own outpatient flow management alongside other duties.
Clinical department heads responsible for outpatient flow management.
Course Modules
Outpatient flow management: cost, efficiency and sustainability of the service
2 sessions · 8 pointsSession 1Who answers for outpatient flow management, and to whom
- Reduce unwarranted variation in outpatient flow management between shifts and sites.
- Plan continuity of outpatient flow management during surge and outbreak conditions.
- Confirm that those complying with outpatient flow management understand why it exists.
- Rank the weaknesses in outpatient flow management by consequence rather than by ease of fixing.
Session 2What patients actually experience during outpatient flow management
- Assign responsibility for keeping documentation of outpatient flow management current.
- Agree the indicators that will show whether outpatient flow management is improving.
- Reduce the variation in how outpatient flow management is carried out between teams.
- Prepare the response for the most likely failure in outpatient flow management.
Outpatient flow management: medication and treatment safety
2 sessions · 8 pointsSession 1The paperwork for outpatient flow management that is actually needed
- Remove steps in outpatient flow management that add effort without adding assurance.
- Assemble the accreditation evidence pack for outpatient flow management.
- Cost outpatient flow management per episode and identify avoidable waste.
- Define escalation criteria for deterioration detected through outpatient flow management.
Session 2Investigating an adverse event involving outpatient flow management
- Check that records of outpatient flow management answer the questions likely to be asked.
- Collect evidence on the present handling of outpatient flow management before proposing changes.
- Map the clinical workflow for outpatient flow management as it is actually performed.
- Audit outpatient flow management by observing practice, not by reading policy.
Outpatient flow management: quality indicators and patient outcome
2 sessions · 8 pointsSession 1Testing outpatient flow management before relying on it
- Apply structured root cause analysis to the last adverse event involving outpatient flow management.
- Confirm patient data handled within outpatient flow management meets confidentiality obligations.
- Close the loop: confirm changes to outpatient flow management improved the indicator they targeted.
- Verify cold chain and storage conditions for materials used in outpatient flow management.
Session 2Auditing outpatient flow management at the bedside, not in the binder
- Build medication safety checks into outpatient flow management at the point of highest risk.
- Measure patient experience of outpatient flow management and feed it back to the team.
- Confirm the incident reporting route for outpatient flow management is quick and non-punitive.
- Establish the boundary of outpatient flow management and record what sits outside it.
Outpatient flow management: supply, cold chain and availability
2 sessions · 8 pointsSession 1Matching staffing on outpatient flow management to real demand
- Confirm that contractual obligations around outpatient flow management are understood.
- Establish what evidence demonstrates outpatient flow management is under control.
- Confirm competence and continuing development for staff delivering outpatient flow management.
- Agree what will be standardised in outpatient flow management and what will not.
Session 2Designing outpatient flow management so it helps rather than obstructs care
- Match staffing levels on outpatient flow management to measured demand across the week.
- Estimate the resource outpatient flow management requires to run as designed.
- Build the competence framework that supports outpatient flow management.
- Define the trigger that would require outpatient flow management to be redesigned.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
We will contact you within one business day to confirm.