Warehousing and Procurement

Managing Operational Contracts and Resolving Disputes with Contractors and Suppliers

Practical training in operational contract dispute management, grounded in real cases and applied to your own operation.

  • 5training days
  • 4modules
  • 8sessions
  • 32topics
View packages and pricesCourse outline
Managing Operational Contracts and Resolving Disputes with Contractors and Suppliers
5days

About the programme

Course Overview

Warehouse performance on operational contract dispute management is decided by layout and discipline long before technology. Savings claimed on dispute management at signature are frequently lost during execution. The difficulty is not agreeing that this aspect of procurement and supply operations matters — it is deciding what to stop doing to make room for it. Participants who influence operational contract dispute management without directly controlling it will find the content directly usable. The programme takes participants through this area of procurement and supply operations end to end, from framing the problem to closing it out. Comparative studies of dispute management across sectors find the same handful of failure points recurring. Discussion is anchored to worked examples of operational contract dispute management rather than to abstract argument. Participants gain a realistic view of what dispute management costs and what it returns. The programme ends where implementation begins, with the procurement and supply operations capability broken into steps someone can start on Monday.

Expected Learning Outcomes

  • Establish escalation routes for operational contract dispute management that work outside normal hours.

  • Build a concise sourcing procedure for dispute management that colleagues can follow without further explanation.

  • Write a specification for operational contract dispute management that suppliers can price without guessing.

  • Establish traceability from supplier through storage to point of use for dispute management.

  • Set the minimum documentation for operational contract dispute management that is genuinely necessary, and stop there.

  • Measure procurement performance on dispute management beyond savings claimed.

  • Design receiving, storage and picking flows supporting operational contract dispute management.

Who Should Attend

  • Supply chain planners forecasting demand for operational contract dispute management.

  • Procurement and contracting staff whose agreements set obligations around dispute management.

  • Planning staff whose forecasts and budgets are affected by operational contract dispute management.

  • Finance staff reviewing spend and working capital in dispute management.

  • Engineering and maintenance staff specifying requirements for operational contract dispute management.

  • Internal auditors examining controls over dispute management.

Course Modules

Open any module to see its sessions and topics.

01

Operational contract dispute management: specification, requirement and demand

2 sessions · 8 points

Session 1The paperwork for operational contract dispute management that is actually needed

  • Identify where judgement in operational contract dispute management is legitimate and where it is not.
  • Review whether inventory policy on dispute management still matches actual demand.
  • Identify the data already collected that bears on operational contract dispute management.
  • Negotiate payment terms on dispute management without pushing suppliers into distress.

Session 2Documentation and customs treatment for dispute management

  • Collect evidence on the present handling of operational contract dispute management before proposing changes.
  • Define the trigger that would require dispute management to be redesigned.
  • Apply ethical and environmental criteria to supplier selection in operational contract dispute management.
  • Define measurable service levels in the contract covering dispute management.
02

Dispute management: measurement, savings validation and reporting

2 sessions · 8 points

Session 1Contract terms on dispute management that survive execution

  • Validate claimed savings on operational contract dispute management against actual invoiced spend.
  • Agree the indicators that will show whether dispute management is improving.
  • Benchmark the organisation's operational contract dispute management against comparable operations.
  • Prepare the summary of dispute management that senior management will read.

Session 2What has to be agreed before work on dispute management starts

  • Define acceptance criteria for operational contract dispute management in advance.
  • Review the audit trail for the last three award decisions on dispute management.
  • Segment spend on operational contract dispute management by value and supply risk before choosing an approach.
  • Check the delivery terms and customs classification applied to dispute management.
03

Dispute management: customs, documentation and cross-border movement

2 sessions · 8 points

Session 1The hard cases in dispute management and how to reason about them

  • Set the consequence for failing service levels on operational contract dispute management, and apply it.
  • Set the stock count cycle for dispute management and act on discrepancies.
  • Assign responsibility for keeping documentation of operational contract dispute management current.
  • Assess supplier financial health for critical elements of dispute management.

Session 2Releasing working capital trapped in operational contract dispute management

  • Plan the sequence in which improvements to operational contract dispute management will be introduced.
  • Verify segregation between requisition, approval and receipt in dispute management.
  • Check that operational contract dispute management still works when volumes rise unexpectedly.
  • Identify single-source dependencies in dispute management and cost the alternatives.
04

Dispute management: supplier performance and relationship management

2 sessions · 8 points

Session 1The approval control on dispute management that prevents fraud

  • Evaluate operational contract dispute management on total cost of ownership across the full life.
  • Map the handovers in dispute management between functions and secure them.
  • Prepare the response for the most likely failure in operational contract dispute management.
  • Remove steps in dispute management that add effort without adding assurance.

Session 2Making supplier performance on dispute management mean something

  • Calculate reorder point and safety stock for each item in operational contract dispute management.
  • Identify slow-moving and obsolete stock inside dispute management and decide its fate.
  • Establish who is informed, consulted and accountable in operational contract dispute management.
  • Set the review interval for dispute management and who attends.

Choose the package that suits you

Silver Package

At least 3 people

USD1,250
  • Workshop or Program Participation
  • Airport Transfers
  • Customized Badge
  • Expert Mentorship (Private Sessions)
  • Supervision & Secretarial Services
  • Accredited Certificate of Participation
  • Complete Training Kit
  • Coffee Break
  • Closing Ceremony

Gold Package

At least 3 people

USD1,850
  • 5-night stay in a 5-star hotel
  • Workshop or Program Participation
  • Airport Transfers
  • Customized Badge
  • Expert Mentorship (Private Sessions)
  • Supervision & Secretarial Services
  • Accredited Certificate of Participation
  • Complete Training Kit
  • Coffee Break
  • Closing Ceremony

Complete your registration

We will contact you within one business day to confirm.

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