Measure patient experience of emergency surge capacity and act on what it shows.
Managing Emergency Surge Capacity During Health Crises
Turn emergency surge capacity from a stated policy into a practice your organisation can evidence.
📍 Tunis🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Accreditation bodies assess emergency surge capacity on documented evidence of consistent practice. Variation in this part of health and pharmaceutical services between shifts and sites is where avoidable harm lives. The professional literature on the health and pharmaceutical services discipline converges on a small set of controls that reliably work. Cases are chosen to expose the trade-offs in emergency surge capacity rather than to illustrate ideal conditions. The programme takes participants through this strand of health and pharmaceutical services end to end, from framing the problem to closing it out. It is appropriate for those preparing to take on wider responsibility for the wider health and pharmaceutical services agenda. The outcome is a practitioner who can hold a position on emergency surge capacity and revise it on evidence. What blocks progress on this strand of health and pharmaceutical services is usually unclear ownership rather than unclear intent. Work concludes with a self-assessment of this part of health and pharmaceutical services that participants can repeat annually.
Expected Learning Outcomes
Identify the failure points in emergency surge capacity most likely to cause loss, and control them first.
Reduce avoidable variation in how emergency surge capacity is carried out across teams.
Design medication and treatment safety controls within emergency surge capacity.
Build continuing professional development sustaining competence in emergency surge capacity.
Manage the supply chain and cold chain supporting emergency surge capacity.
Set acceptance criteria for emergency surge capacity before work begins rather than after.
Who Should Attend
Quality and patient safety officers monitoring emergency surge capacity.
Team leaders and supervisors who put emergency surge capacity into practice day to day.
Nursing managers and clinical supervisors delivering emergency surge capacity.
Analysts producing the data on which decisions about emergency surge capacity rest.
Supply chain and biomedical staff supporting emergency surge capacity.
Hospital and health facility managers accountable for emergency surge capacity.
Course Modules
Emergency surge capacity: staffing, capacity and demand
2 sessions · 8 pointsSession 1Infection risk created by emergency surge capacity
- Close the loop: confirm changes to emergency surge capacity improved the indicator they targeted.
- Confirm patient data handled within emergency surge capacity meets confidentiality obligations.
- Establish what evidence demonstrates emergency surge capacity is under control.
- Plan continuity of emergency surge capacity during surge and outbreak conditions.
Session 2What has to be agreed before work on emergency surge capacity starts
- Remove steps in emergency surge capacity that add effort without adding assurance.
- Verify cold chain and storage conditions for materials used in emergency surge capacity.
- Assign responsibility for keeping documentation of emergency surge capacity current.
- Decide what will be stopped to create capacity for emergency surge capacity.
Emergency surge capacity: confidentiality, consent and ethics
2 sessions · 8 pointsSession 1Keeping supply and cold chain reliable for emergency surge capacity
- Agree the indicators that will show whether emergency surge capacity is improving.
- Measure patient experience of emergency surge capacity and feed it back to the team.
- Confirm competence and continuing development for staff delivering emergency surge capacity.
- Assemble the accreditation evidence pack for emergency surge capacity.
Session 2Consent, confidentiality and ethics in emergency surge capacity
- Establish the boundary of emergency surge capacity and record what sits outside it.
- Define escalation criteria for deterioration detected through emergency surge capacity.
- Benchmark the organisation's emergency surge capacity against comparable operations.
- Prepare the response for the most likely failure in emergency surge capacity.
Emergency surge capacity: quality indicators and patient outcome
2 sessions · 8 pointsSession 1Moving emergency surge capacity from approval to execution
- Check that emergency surge capacity still works when volumes rise unexpectedly.
- Reduce unwarranted variation in emergency surge capacity between shifts and sites.
- Plan the sequence in which improvements to emergency surge capacity will be introduced.
- Apply structured root cause analysis to the last adverse event involving emergency surge capacity.
Session 2Auditing emergency surge capacity at the bedside, not in the binder
- Rank the weaknesses in emergency surge capacity by consequence rather than by ease of fixing.
- Rehearse the briefing on emergency surge capacity that would follow an incident.
- Match staffing levels on emergency surge capacity to measured demand across the week.
- Audit emergency surge capacity by observing practice, not by reading policy.
Emergency surge capacity: medication and treatment safety
2 sessions · 8 pointsSession 1Choosing indicators for emergency surge capacity that reflect outcome
- Confirm the incident reporting route for emergency surge capacity is quick and non-punitive.
- Confirm that contractual obligations around emergency surge capacity are understood.
- Select quality indicators for emergency surge capacity that measure outcome rather than activity.
- Confirm licensing and regulatory requirements applying to emergency surge capacity are met.
Session 2Making emergency surge capacity work when resources are constrained
- Map the clinical workflow for emergency surge capacity as it is actually performed.
- Draft the minimum viable clinical protocol for emergency surge capacity.
- Build the competence framework that supports emergency surge capacity.
- Collect evidence on the present handling of emergency surge capacity before proposing changes.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
We will contact you within one business day to confirm.