The data supporting community pharmacy management is usually present but rarely assembled into a decision. Cost pressure and quality expectations on this part of health and pharmaceutical services are rising at the same time. They leave able to brief senior management on the wider health and pharmaceutical services agenda in terms that support a decision. Content is organised around the decisions practitioners actually face in community pharmacy management, not around theory headings. Buying a tool rarely fixes the health and pharmaceutical services discipline; the underlying capability has to be built internally first. The material serves both public bodies and commercial organisations dealing with the practice within health and pharmaceutical services. Exercises escalate in difficulty, ending with the ambiguous situations that make community pharmacy management hard in practice. Mature organisations treat this part of health and pharmaceutical services as a standing capability rather than a project that finishes. The closing exercise tests whether the participant's plan for the health and pharmaceutical services capability survives a hostile question.
Expected Learning Outcomes
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Set the minimum documentation for community pharmacy management that is genuinely necessary, and stop there.
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Apply regulatory and licensing requirements governing community pharmacy management.
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Build informed consent and ethics practice into community pharmacy management.
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Compare the organisation's handling of community pharmacy management with recognised practice, and close the material gaps.
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Document decisions about community pharmacy management in a form that remains useful after the people change.
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Assess and control infection risk associated with community pharmacy management.
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Control cost per episode within community pharmacy management without shifting risk to patients.
Who Should Attend
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Health information and records staff supporting community pharmacy management.
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Hospital and health facility managers accountable for community pharmacy management.
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Managers in small and medium organisations who own community pharmacy management alongside other duties.
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Medical directors overseeing clinical governance of community pharmacy management.
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Pharmacists and pharmacy managers involved in community pharmacy management.
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Managers with direct responsibility for community pharmacy management within the clinical service.
Course Modules
Open any module to see its sessions and topics.
01
Community pharmacy management: confidentiality, consent and ethics
2 sessions · 8 points
Session 1Choosing indicators for community pharmacy management that reflect outcome
Cost community pharmacy management per episode and identify avoidable waste.
Establish who is informed, consulted and accountable in community pharmacy management.
Measure patient experience of community pharmacy management and feed it back to the team.
Establish the boundary of community pharmacy management and record what sits outside it.
Session 2Investigating an adverse event involving community pharmacy management
Define the trigger that would require community pharmacy management to be redesigned.
Rank the weaknesses in community pharmacy management by consequence rather than by ease of fixing.
Identify infection transmission risks created by community pharmacy management and control them.
Define acceptance criteria for community pharmacy management in advance.
02
Community pharmacy management: supply, cold chain and availability
2 sessions · 8 points
Session 1Closing out community pharmacy management and capturing what was learned
Confirm the incident reporting route for community pharmacy management is quick and non-punitive.
Close the loop: confirm changes to community pharmacy management improved the indicator they targeted.
Build the competence framework that supports community pharmacy management.
Apply structured root cause analysis to the last adverse event involving community pharmacy management.
Session 2The evidence assessors will ask for on community pharmacy management
Map the clinical workflow for community pharmacy management as it is actually performed.
Close out actions on community pharmacy management rather than leaving them open indefinitely.
Write down the assumptions underpinning the approach to community pharmacy management.
Confirm licensing and regulatory requirements applying to community pharmacy management are met.
03
Community pharmacy management: clinical process design and workflow
2 sessions · 8 points
Session 1Reviewing community pharmacy management when nothing has gone wrong
Define escalation criteria for deterioration detected through community pharmacy management.
Remove steps in community pharmacy management that add effort without adding assurance.
Plan the sequence in which improvements to community pharmacy management will be introduced.
Establish what evidence demonstrates community pharmacy management is under control.
Session 2What patients actually experience during community pharmacy management
Record the rationale for each significant choice made about community pharmacy management.
Assemble the accreditation evidence pack for community pharmacy management.
Plan continuity of community pharmacy management during surge and outbreak conditions.
Confirm patient data handled within community pharmacy management meets confidentiality obligations.
04
Community pharmacy management: staffing, capacity and demand
2 sessions · 8 points
Session 1Keeping supply and cold chain reliable for community pharmacy management
Reduce unwarranted variation in community pharmacy management between shifts and sites.
Map the handovers in community pharmacy management between functions and secure them.
Verify cold chain and storage conditions for materials used in community pharmacy management.
Prepare the summary of community pharmacy management that senior management will read.
Session 2Getting other functions to support community pharmacy management
Collect evidence on the present handling of community pharmacy management before proposing changes.
Arrange the handover of community pharmacy management so capability survives staff changes.
Confirm competence and continuing development for staff delivering community pharmacy management.
Audit community pharmacy management by observing practice, not by reading policy.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
Workshop or Program Participation
Airport Transfers
Customized Badge
Expert Mentorship (Private Sessions)
Supervision & Secretarial Services
Accredited Certificate of Participation
Complete Training Kit
Coffee Break
Closing Ceremony
Gold Package
At least 3 people
USD1,850
5-night stay in a 5-star hotel
Workshop or Program Participation
Airport Transfers
Customized Badge
Expert Mentorship (Private Sessions)
Supervision & Secretarial Services
Accredited Certificate of Participation
Complete Training Kit
Coffee Break
Closing Ceremony
Complete your registration
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