Measure patient experience of patient and community communication and act on what it shows.
Managing Communication Channels with Patients and the Community
A structured, applied course in patient and community communication — designed to be used the week you return.
📍 Abu Dhabi🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Accreditation bodies assess patient and community communication on documented evidence of consistent practice. Variation in community communication between shifts and sites is where avoidable harm lives. The teaching approach is deliberately practical: participants build a clinical protocol for this aspect of health and pharmaceutical services as they go. The version of patient and community communication described in the manual and the version practised on the floor tend to diverge over time. The programme works equally well for those formalising the practice within health and pharmaceutical services for the first time and those improving an existing approach. The programme takes participants through community communication end to end, from framing the problem to closing it out. Benchmarking exercises repeatedly place patient and community communication among the areas with the widest performance spread. They gain the ability to sequence improvements to community communication in an order their organisation can absorb. The programme closes with an action plan for this aspect of health and pharmaceutical services that each participant writes for their own organisation.
Expected Learning Outcomes
Design a training and briefing approach that sustains competence in community communication.
Reduce avoidable variation in how patient and community communication is carried out across teams.
Plan continuity of community communication during surge, outbreak and emergency.
Audit patient and community communication in practice, not only in policy.
Apply regulatory and licensing requirements governing community communication.
Prepare a short, evidence-based briefing on patient and community communication for senior management.
Who Should Attend
Quality and patient safety officers monitoring patient and community communication.
Finance managers costing services delivered through community communication.
Officers preparing reports on patient and community communication for boards or oversight committees.
Procurement and contracting staff whose agreements set obligations around community communication.
Supply chain and biomedical staff supporting patient and community communication.
Nursing managers and clinical supervisors delivering community communication.
Course Modules
Patient and community communication: medication and treatment safety
2 sessions · 8 pointsSession 1Making incident reporting on patient and community communication safe for staff
- Confirm licensing and regulatory requirements applying to patient and community communication are met.
- Reduce unwarranted variation in community communication between shifts and sites.
- Build the competence framework that supports patient and community communication.
- Match staffing levels on community communication to measured demand across the week.
Session 2The paperwork for community communication that is actually needed
- Confirm competence and continuing development for staff delivering patient and community communication.
- Assign responsibility for keeping documentation of community communication current.
- Identify where judgement in patient and community communication is legitimate and where it is not.
- Cost community communication per episode and identify avoidable waste.
Community communication: confidentiality, consent and ethics
2 sessions · 8 pointsSession 1Infection risk created by community communication
- Plan continuity of patient and community communication during surge and outbreak conditions.
- Assemble the accreditation evidence pack for community communication.
- Plan the sequence in which improvements to patient and community communication will be introduced.
- Identify infection transmission risks created by community communication and control them.
Session 2Building lasting competence in community communication
- Confirm patient data handled within patient and community communication meets confidentiality obligations.
- Remove steps in community communication that add effort without adding assurance.
- Apply structured root cause analysis to the last adverse event involving patient and community communication.
- Select quality indicators for community communication that measure outcome rather than activity.
Community communication: regulation, licensing and accreditation evidence
2 sessions · 8 pointsSession 1Choosing indicators for community communication that reflect outcome
- Rank the weaknesses in patient and community communication by consequence rather than by ease of fixing.
- Check that community communication still works when volumes rise unexpectedly.
- Measure patient experience of patient and community communication and feed it back to the team.
- Confirm that contractual obligations around community communication are understood.
Session 2The cost of patient and community communication and how to present it
- Set out the decisions in patient and community communication that require sign-off and by whom.
- Audit community communication by observing practice, not by reading policy.
- Record the rationale for each significant choice made about patient and community communication.
- Verify cold chain and storage conditions for materials used in community communication.
Community communication: quality indicators and patient outcome
2 sessions · 8 pointsSession 1Keeping supply and cold chain reliable for community communication
- Agree the indicators that will show whether patient and community communication is improving.
- Confirm the incident reporting route for community communication is quick and non-punitive.
- Distinguish symptoms from causes when patient and community communication underperforms.
- Confirm that those complying with community communication understand why it exists.
Session 2Designing community communication so it helps rather than obstructs care
- Confirm that reporting on patient and community communication reaches the people who can act.
- Establish the boundary of community communication and record what sits outside it.
- Define escalation criteria for deterioration detected through patient and community communication.
- Record what was learned when community communication did not go as planned.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
We will contact you within one business day to confirm.