Distinguish the parts of clinical quality indicators that must be standardised from those that require judgement.
Managing and Monitoring Clinical Quality Indicators
A working programme in clinical quality indicators for managers who have to deliver with existing resources.
📍 Tunis🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
The data supporting clinical quality indicators is usually present but rarely assembled into a decision. Clinical staff will work around a process for this area of health and pharmaceutical services that obstructs care, and they will be right to. Participants take away a working set of documents supporting the health and pharmaceutical services capability, ready to be adapted internally. Ambition around clinical quality indicators outruns capacity unless the sequencing is deliberate. The programme takes participants through this strand of health and pharmaceutical services end to end, from framing the problem to closing it out. Cases are chosen to expose the trade-offs in the health and pharmaceutical services capability rather than to illustrate ideal conditions. The level assumes working familiarity with the clinical service but no prior formal training in clinical quality indicators. Applied research in health and pharmaceutical services consistently shows that early structure around this area of health and pharmaceutical services reduces downstream rework. The closing exercise tests whether the participant's plan for the wider health and pharmaceutical services agenda survives a hostile question.
Expected Learning Outcomes
Compare the organisation's handling of clinical quality indicators with recognised practice, and close the material gaps.
Establish incident and near-miss reporting on clinical quality indicators that staff trust.
Reduce avoidable variation in how clinical quality indicators is carried out across teams.
Design escalation for clinical deterioration detected through clinical quality indicators.
Build continuing professional development sustaining competence in clinical quality indicators.
Audit clinical quality indicators in practice, not only in policy.
Who Should Attend
Pharmacists and pharmacy managers involved in clinical quality indicators.
Quality staff verifying that clinical quality indicators performs as designed.
Hospital and health facility managers accountable for clinical quality indicators.
Consultants and advisers supporting clients on clinical quality indicators.
Clinical department heads responsible for clinical quality indicators.
Accreditation and compliance officers preparing evidence on clinical quality indicators.
Course Modules
Clinical quality indicators: clinical process design and workflow
2 sessions · 8 pointsSession 1Choosing indicators for clinical quality indicators that reflect outcome
- Confirm licensing and regulatory requirements applying to clinical quality indicators are met.
- Arrange the handover of clinical quality indicators so capability survives staff changes.
- Set out the decisions in clinical quality indicators that require sign-off and by whom.
- Plan continuity of clinical quality indicators during surge and outbreak conditions.
Session 2Infection risk created by clinical quality indicators
- Confirm the incident reporting route for clinical quality indicators is quick and non-punitive.
- Close out actions on clinical quality indicators rather than leaving them open indefinitely.
- Audit clinical quality indicators by observing practice, not by reading policy.
- Build medication safety checks into clinical quality indicators at the point of highest risk.
Clinical quality indicators: regulation, licensing and accreditation evidence
2 sessions · 8 pointsSession 1Designing clinical quality indicators so it helps rather than obstructs care
- Write down the assumptions underpinning the approach to clinical quality indicators.
- Collect evidence on the present handling of clinical quality indicators before proposing changes.
- Assemble the accreditation evidence pack for clinical quality indicators.
- Verify cold chain and storage conditions for materials used in clinical quality indicators.
Session 2Moving clinical quality indicators from approval to execution
- Confirm patient data handled within clinical quality indicators meets confidentiality obligations.
- Define escalation criteria for deterioration detected through clinical quality indicators.
- Agree what will be standardised in clinical quality indicators and what will not.
- Reduce unwarranted variation in clinical quality indicators between shifts and sites.
Clinical quality indicators: staffing, capacity and demand
2 sessions · 8 pointsSession 1Investigating an adverse event involving clinical quality indicators
- Agree the indicators that will show whether clinical quality indicators is improving.
- Identify the data already collected that bears on clinical quality indicators.
- Cost clinical quality indicators per episode and identify avoidable waste.
- Check that consent processes within clinical quality indicators are genuinely informed.
Session 2Making incident reporting on clinical quality indicators safe for staff
- Review whether clinical quality indicators is aligned with the objectives of the clinical service.
- Rank the weaknesses in clinical quality indicators by consequence rather than by ease of fixing.
- Define acceptance criteria for clinical quality indicators in advance.
- Establish what evidence demonstrates clinical quality indicators is under control.
Clinical quality indicators: infection prevention and patient safety
2 sessions · 8 pointsSession 1Reading the current state of clinical quality indicators honestly
- Close the loop: confirm changes to clinical quality indicators improved the indicator they targeted.
- Rehearse the briefing on clinical quality indicators that would follow an incident.
- Draft the minimum viable clinical protocol for clinical quality indicators.
- Measure patient experience of clinical quality indicators and feed it back to the team.
Session 2Reviewing clinical quality indicators when nothing has gone wrong
- Set escalation thresholds for clinical quality indicators that work out of hours.
- Apply structured root cause analysis to the last adverse event involving clinical quality indicators.
- Confirm competence and continuing development for staff delivering clinical quality indicators.
- Confirm that contractual obligations around clinical quality indicators are understood.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
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