Test the organisation's response to chatbot development projects under conditions that are less than ideal.
Leading Chatbot Development and Digital Customer Experience Projects
Practical training in chatbot development projects, grounded in real cases and applied to your own operation.
📍 Tripoli🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Scope on chatbot development projects expands through small agreements made in isolation. Stakeholders withdraw support for this aspect of project and portfolio delivery quietly before they withdraw it formally. The level assumes working familiarity with the project but no prior formal training in this area of project and portfolio delivery. The professional literature on chatbot development projects converges on a small set of controls that reliably work. They acquire practical criteria for judging when the project and portfolio delivery discipline is working and when it is only appearing to. The programme takes participants through the wider project and portfolio delivery agenda end to end, from framing the problem to closing it out. The teaching approach is deliberately practical: participants build a delivery plan for chatbot development projects as they go. What blocks progress on this aspect of project and portfolio delivery is usually unclear ownership rather than unclear intent. Participants leave with a plan for the wider project and portfolio delivery agenda sized to what their organisation can realistically absorb.
Expected Learning Outcomes
Choose the delivery approach for chatbot development projects — predictive, adaptive or hybrid — deliberately.
Track progress on chatbot development projects by earned value rather than by activity completed.
Plan resource and capacity for chatbot development projects against other commitments.
Select indicators that show whether chatbot development projects is improving, and reject those that only look useful.
Structure records of chatbot development projects so that they answer the questions an auditor will actually ask.
Manage contracts and suppliers delivering parts of chatbot development projects.
Who Should Attend
Managers in small and medium organisations who own chatbot development projects alongside other duties.
Technical leads delivering work packages within chatbot development projects.
Department heads accountable for the results of chatbot development projects.
Client and stakeholder representatives monitoring chatbot development projects.
Project managers responsible for chatbot development projects.
Business change managers handling adoption of chatbot development projects.
Course Modules
Chatbot development projects: change control and variation
2 sessions · 8 pointsSession 1Closing chatbot development projects and capturing what was learned
- Build the competence framework that supports chatbot development projects.
- Review at each gate whether chatbot development projects should continue at all.
- Prepare the recovery plan for chatbot development projects before it is needed.
- Plan handover of chatbot development projects to the team that will operate it.
Session 2Making chatbot development projects work when resources are constrained
- Archive the decision record for chatbot development projects so successors understand it.
- Identify where judgement in chatbot development projects is legitimate and where it is not.
- Hold a lessons session on chatbot development projects while memory is accurate.
- Compare resource demand from chatbot development projects against other commitments.
Chatbot development projects: scope definition and exclusions
2 sessions · 8 pointsSession 1The risks to chatbot development projects nobody wants to raise
- Plan the sequence in which improvements to chatbot development projects will be introduced.
- Anticipate the objections chatbot development projects will raise and prepare the answers.
- Measure progress on chatbot development projects by value earned, not tasks ticked.
- Define acceptance criteria for each deliverable of chatbot development projects.
Session 2Escalation and decision rights in chatbot development projects
- Identify single points of dependency in chatbot development projects and reduce them.
- Agree the indicators that will show whether chatbot development projects is improving.
- Estimate chatbot development projects using two independent methods and reconcile the difference.
- Define how the benefit from chatbot development projects will be measured after closure.
Chatbot development projects: progress measurement and early warning
2 sessions · 8 pointsSession 1Building a schedule for chatbot development projects with a real critical path
- Define the decision gates for chatbot development projects and what evidence each requires.
- Assign responsibility for keeping documentation of chatbot development projects current.
- Write the scope statement for chatbot development projects including explicit exclusions.
- Verify six months later that changes to chatbot development projects have held.
Session 2Measuring progress on chatbot development projects honestly
- Identify the critical path through chatbot development projects and the float elsewhere.
- Agree the escalation threshold for chatbot development projects in advance.
- Agree the smallest change to chatbot development projects that would be visibly useful.
- Manage supplier performance on chatbot development projects against contract, not goodwill.
Chatbot development projects: schedule, critical path and realistic duration
2 sessions · 8 pointsSession 1The hard cases in chatbot development projects and how to reason about them
- Rehearse the briefing on chatbot development projects that would follow an incident.
- Set out the decisions in chatbot development projects that require sign-off and by whom.
- Prepare the response for the most likely failure in chatbot development projects.
- Test the procedure for chatbot development projects against a realistic scenario.
Session 2Keeping stakeholders of chatbot development projects genuinely supportive
- Build reporting on chatbot development projects that surfaces problems while they are small.
- Distinguish symptoms from causes when chatbot development projects underperforms.
- Define acceptance criteria for chatbot development projects in advance.
- Map the handovers in chatbot development projects between functions and secure them.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
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