Apply a repeatable review cycle to digital banking user experience and act on what it produces.
Designing User Experience in Digital Banking Applications
A senior-level treatment of digital banking user experience, focused on what changes outcomes.
📍 Tunis🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Models supporting digital banking user experience fail quietly, and usually at the worst moment. The audit trail behind user experience matters as much as the decision itself. The method assumes participants will be challenged on their handling of this area of financial and banking practice and prepares them for it. They leave able to brief senior management on digital banking user experience in terms that support a decision. Benchmarking exercises repeatedly place the practice within financial and banking practice among the areas with the widest performance spread. Participants who influence user experience without directly controlling it will find the content directly usable. The version of digital banking user experience described in the manual and the version practised on the floor tend to diverge over time. It establishes a shared vocabulary for user experience so that teams can disagree productively about it. Participants leave with a plan for this area of financial and banking practice sized to what their organisation can realistically absorb.
Expected Learning Outcomes
Document the approval chain for exceptions to policy on user experience.
Apply the relevant accounting and disclosure treatment to digital banking user experience.
Stress test user experience against scenarios that are plausible rather than comfortable.
Recognise early indicators that digital banking user experience is drifting away from its intended design.
Adapt recognised practice on user experience to local constraints without hollowing it out.
Validate the assumptions inside any model supporting digital banking user experience.
Who Should Attend
Risk managers responsible for digital banking user experience.
Relationship and product managers whose targets depend on user experience.
Public sector officials applying digital banking user experience within a regulated framework.
Internal auditors reviewing the controls around user experience.
Team leaders and supervisors who put digital banking user experience into practice day to day.
Financial technology and change staff modernising user experience.
Course Modules
Digital banking user experience: risk appetite, limits and policy
2 sessions · 8 pointsSession 1The control on digital banking user experience that looks strong and is not
- Test digital banking user experience against a scenario the organisation would rather not model.
- Confirm segregation of duties across initiation, approval and settlement of user experience.
- Check the accounting treatment applied to digital banking user experience against current standards.
- Assign responsibility for keeping documentation of user experience current.
Session 2Where user experience typically breaks, and why
- Identify single points of dependency in digital banking user experience and reduce them.
- Agree the smallest change to user experience that would be visibly useful.
- Collect evidence on the present handling of digital banking user experience before proposing changes.
- Identify the key controls over user experience and who tests them.
User experience: reporting that supports a decision
2 sessions · 8 pointsSession 1What a supervisor will ask about user experience, and in what order
- List the assumptions in any model supporting digital banking user experience and when each was last challenged.
- Establish the boundary of user experience and record what sits outside it.
- Define the trigger that would require digital banking user experience to be redesigned.
- Confirm reporting on user experience reaches the committee that can act on it.
Session 2Reporting user experience so the reader can act on it
- Confirm that contractual obligations around digital banking user experience are understood.
- Estimate the resource user experience requires to run as designed.
- Confirm regulatory reporting on digital banking user experience is complete, timely and reconciled.
- Set escalation thresholds for user experience that work out of hours.
User experience: the control framework and segregation of duties
2 sessions · 8 pointsSession 1Moving user experience from approval to execution
- Name a single owner for each element of digital banking user experience.
- Draft the minimum viable control framework for user experience.
- Set early warning indicators for digital banking user experience with defined action thresholds.
- Benchmark the organisation's user experience against comparable operations.
Session 2The assumption inside the model for digital banking user experience that nobody revisits
- Design the exception process for digital banking user experience and require a documented rationale.
- Assess the capital consumed by user experience under current and stressed conditions.
- Confirm client due diligence standards applied to digital banking user experience are current.
- Verify reconciliation and settlement controls covering user experience.
User experience: regulatory obligation and supervisory expectation
2 sessions · 8 pointsSession 1The cost of user experience and how to present it
- Confirm that reporting on digital banking user experience reaches the people who can act.
- Identify the data already collected that bears on user experience.
- Document the remediation plan for each known weakness in digital banking user experience.
- Build the internal briefing that explains user experience to those affected.
Session 2Stress scenarios for user experience that are plausible rather than convenient
- Establish what evidence demonstrates digital banking user experience is under control.
- Check the legal and contractual exposure created by user experience.
- Review concentration by counterparty, sector and geography inside digital banking user experience.
- Translate the appetite for user experience into limits someone monitors daily.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
We will contact you within one business day to confirm.