Build the quality indicators for patient journey design that reflect patient outcome, not activity.
Designing the Patient Journey from Booking to Follow-Up
A working programme in patient journey design for managers who have to deliver with existing resources.
📍 Istanbul🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Cost pressure and quality expectations on patient journey design are rising at the same time. The data supporting this aspect of health and pharmaceutical services is usually present but rarely assembled into a decision. Mature organisations treat this strand of health and pharmaceutical services as a standing capability rather than a project that finishes. The result is the confidence to make and defend decisions about patient journey design under scrutiny. Buying a tool rarely fixes the health and pharmaceutical services capability; the underlying capability has to be built internally first. The course sets out a working method for this aspect of health and pharmaceutical services that participants can apply the week they return. Participants apply patient journey design to their own clinical service throughout, so the output is directly usable. Participants who influence the health and pharmaceutical services capability without directly controlling it will find the content directly usable. Participants leave with a plan for the practice within health and pharmaceutical services sized to what their organisation can realistically absorb.
Expected Learning Outcomes
Build continuing professional development sustaining competence in patient journey design.
Recognise early indicators that patient journey design is drifting away from its intended design.
Protect patient confidentiality and data within patient journey design.
Assess the current state of patient journey design against a structured set of criteria rather than impressions.
Plan continuity of patient journey design during surge, outbreak and emergency.
Compare the organisation's handling of patient journey design with recognised practice, and close the material gaps.
Who Should Attend
Officers preparing reports on patient journey design for boards or oversight committees.
Accreditation and compliance officers preparing evidence on patient journey design.
Finance managers costing services delivered through patient journey design.
Technical staff being prepared for supervisory responsibility over patient journey design.
Medical directors overseeing clinical governance of patient journey design.
Pharmacists and pharmacy managers involved in patient journey design.
Course Modules
Patient journey design: supply, cold chain and availability
2 sessions · 8 pointsSession 1Designing patient journey design so it helps rather than obstructs care
- Collect evidence on the present handling of patient journey design before proposing changes.
- Audit patient journey design by observing practice, not by reading policy.
- Rehearse the briefing on patient journey design that would follow an incident.
- Assemble the accreditation evidence pack for patient journey design.
Session 2Keeping patient journey design alive after the initial push
- Check that consent processes within patient journey design are genuinely informed.
- Apply structured root cause analysis to the last adverse event involving patient journey design.
- Map the clinical workflow for patient journey design as it is actually performed.
- Estimate the resource patient journey design requires to run as designed.
Patient journey design: medication and treatment safety
2 sessions · 8 pointsSession 1Choosing indicators for patient journey design that reflect outcome
- Reduce unwarranted variation in patient journey design between shifts and sites.
- Check that records of patient journey design answer the questions likely to be asked.
- Verify six months later that changes to patient journey design have held.
- Prepare the response for the most likely failure in patient journey design.
Session 2Infection risk created by patient journey design
- Check that patient journey design still works when volumes rise unexpectedly.
- Cost patient journey design per episode and identify avoidable waste.
- Confirm that those complying with patient journey design understand why it exists.
- Review whether patient journey design is aligned with the objectives of the clinical service.
Patient journey design: quality indicators and patient outcome
2 sessions · 8 pointsSession 1Testing patient journey design before relying on it
- Map the handovers in patient journey design between functions and secure them.
- Identify the data already collected that bears on patient journey design.
- Measure patient experience of patient journey design and feed it back to the team.
- Confirm the incident reporting route for patient journey design is quick and non-punitive.
Session 2Investigating an adverse event involving patient journey design
- Record what was learned when patient journey design did not go as planned.
- Close the loop: confirm changes to patient journey design improved the indicator they targeted.
- Confirm licensing and regulatory requirements applying to patient journey design are met.
- Match staffing levels on patient journey design to measured demand across the week.
Patient journey design: staffing, capacity and demand
2 sessions · 8 pointsSession 1Moving patient journey design from approval to execution
- Identify infection transmission risks created by patient journey design and control them.
- Plan the sequence in which improvements to patient journey design will be introduced.
- Remove steps in patient journey design that add effort without adding assurance.
- Confirm that reporting on patient journey design reaches the people who can act.
Session 2Keeping supply and cold chain reliable for patient journey design
- Select quality indicators for patient journey design that measure outcome rather than activity.
- Confirm competence and continuing development for staff delivering patient journey design.
- Decide what will be stopped to create capacity for patient journey design.
- Verify cold chain and storage conditions for materials used in patient journey design.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
We will contact you within one business day to confirm.