Design the pilot for digital employee experience so its result is decisive rather than merely encouraging.
Designing the Digital Employee Experience and Improving Hybrid Workplaces
A working programme in digital employee experience for managers who have to deliver with existing resources.
📍 Cairo🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Vendors sell digital employee experience as a product; it behaves in practice as a change programme. The constraint on the wider digital and data-driven work agenda is rarely the model or the platform — it is the data and the operating discipline behind it. The course covers this part of digital and data-driven work at the level of detail needed to act, and stops there. Participants who influence digital employee experience without directly controlling it will find the content directly usable. Discussion is anchored to worked examples of this area of digital and data-driven work rather than to abstract argument. Teams frequently over-invest in documenting the digital and data-driven work discipline and under-invest in testing it. The programme builds the judgement to know which parts of digital employee experience to standardise and which to leave flexible. Benchmarking exercises repeatedly place this part of digital and data-driven work among the areas with the widest performance spread. The final module sets out how progress on this strand of digital and data-driven work will be evidenced six months later.
Expected Learning Outcomes
Draw practical lessons from failures in digital employee experience without assigning blame that suppresses reporting.
Establish what evidence would demonstrate that digital employee experience is under control.
Design the integration points between digital employee experience and the systems already in production.
Distinguish the parts of digital employee experience that must be standardised from those that require judgement.
Agree the retirement plan for the legacy process digital employee experience replaces.
Build the internal skills to operate digital employee experience without permanent vendor dependency.
Who Should Attend
Analysts producing the data on which decisions about digital employee experience rest.
Training and development staff building internal capability in digital employee experience.
Product owners prioritising the roadmap for digital employee experience.
Vendor and contract managers overseeing suppliers involved in digital employee experience.
Data and analytics leads responsible for the pipelines behind digital employee experience.
Technology and digital transformation managers leading digital employee experience.
Course Modules
Digital employee experience: business case, scope and the data it depends on
2 sessions · 8 pointsSession 1What breaks first when digital employee experience meets real volume
- Rank the weaknesses in digital employee experience by consequence rather than by ease of fixing.
- Establish who is informed, consulted and accountable in digital employee experience.
- Classify the data in digital employee experience and apply access controls that match the classification.
- Specify the fallback path when digital employee experience is unavailable.
Session 2Escalation and decision rights in digital employee experience
- Measure the current quality of the data feeding digital employee experience before assuming it is usable.
- Build the competence framework that supports digital employee experience.
- Test digital employee experience against edge cases drawn from real historical records.
- Establish the boundary of digital employee experience and record what sits outside it.
Digital employee experience: cost, licensing and total running expense
2 sessions · 8 pointsSession 1Reading the current state of digital employee experience honestly
- Assess the regulatory obligations digital employee experience triggers in each jurisdiction.
- Verify six months later that changes to digital employee experience have held.
- Set the metrics that will show whether digital employee experience is drifting from its intended behaviour.
- List the data sources digital employee experience consumes and confirm each has a named owner.
Session 2The governance digital employee experience needs and the governance it does not
- Identify every system digital employee experience must read from or write to.
- Design the pilot for digital employee experience so that a negative result is still useful.
- Record what was learned when digital employee experience did not go as planned.
- Agree what will be standardised in digital employee experience and what will not.
Digital employee experience: from pilot to production
2 sessions · 8 pointsSession 1Reviewing digital employee experience when nothing has gone wrong
- Estimate the resource digital employee experience requires to run as designed.
- Remove steps in digital employee experience that add effort without adding assurance.
- Review whether digital employee experience is aligned with the objectives of the transformation programme.
- Record the rationale for each significant choice made about digital employee experience.
Session 2Reading the true cost of running digital employee experience
- Confirm that reporting on digital employee experience reaches the people who can act.
- Build the user briefing that explains what digital employee experience does and does not decide.
- Compare the cost of digital employee experience with the cost of its absence.
- Define the service level digital employee experience must meet and what happens when it is missed.
Digital employee experience: measuring benefit and retiring what it replaces
2 sessions · 8 pointsSession 1Explaining digital employee experience to people whose jobs it changes
- Test the procedure for digital employee experience against a realistic scenario.
- Identify the skills the team lacks to operate digital employee experience independently.
- Agree who is on call for digital employee experience outside working hours.
- Record the reasoning behind each architectural choice in digital employee experience.
Session 2The data question everyone skips at the start of digital employee experience
- Decide which legacy process digital employee experience retires, and set the date.
- Set escalation thresholds for digital employee experience that work out of hours.
- Anticipate the objections digital employee experience will raise and prepare the answers.
- Estimate compute and licensing cost for digital employee experience at expected and at peak load.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
We will contact you within one business day to confirm.