Information Technology and Communications

Designing Technology Roadmaps Aligned with Business Strategy

A working programme in business-aligned technology roadmaps for managers who have to deliver with existing resources.

  • 5training days
  • 4modules
  • 8sessions
  • 32topics
View packages and pricesCourse outline
Designing Technology Roadmaps Aligned with Business Strategy
5days

About the programme

Course Overview

Technical debt in business-aligned technology roadmaps is borrowed against future delivery capacity, at compound interest. Availability targets for the technology and systems delivery capability are commercial commitments, whatever the engineering team calls them. The version of this area of technology and systems delivery described in the manual and the version practised on the floor tend to diverge over time. Post-incident reviews keep identifying weaknesses in business-aligned technology roadmaps that were visible long before the incident. Participants come from operational and oversight roles, and both perspectives on the technology and systems delivery capability are used deliberately. The course covers this area of technology and systems delivery at the level of detail needed to act, and stops there. The programme uses small-group work so that each participant's treatment of business-aligned technology roadmaps is examined, not just described. The outcome is a practitioner who can hold a position on the practice within technology and systems delivery and revise it on evidence. Participants leave with a first-ninety-days plan for the technology and systems delivery capability rather than a set of notes.

Expected Learning Outcomes

  • Apply access control and least privilege throughout business-aligned technology roadmaps.

  • Assess and manage third-party and cloud dependencies in business-aligned technology roadmaps.

  • Measure delivery and reliability of business-aligned technology roadmaps with indicators teams trust.

  • Establish escalation routes for business-aligned technology roadmaps that work outside normal hours.

  • Select indicators that show whether business-aligned technology roadmaps is improving, and reject those that only look useful.

  • Verify that improvements to business-aligned technology roadmaps have held six months after they were introduced.

  • Establish monitoring and alerting on business-aligned technology roadmaps that reflects user experience.

Who Should Attend

  • Service desk and support leads handling incidents in business-aligned technology roadmaps.

  • Database administrators managing data within business-aligned technology roadmaps.

  • Solution architects designing business-aligned technology roadmaps.

  • Analysts producing the data on which decisions about business-aligned technology roadmaps rest.

  • Vendor managers overseeing suppliers involved in business-aligned technology roadmaps.

  • Experienced practitioners formalising an approach to business-aligned technology roadmaps that has grown up informally.

Course Modules

Open any module to see its sessions and topics.

01

Business-aligned technology roadmaps: security, identity and least privilege

2 sessions · 8 points

Session 1Keeping business-aligned technology roadmaps alive after the initial push

  • Identify the single points of failure in business-aligned technology roadmaps.
  • Record the rationale for each significant choice made about business-aligned technology roadmaps.
  • Set delivery and reliability indicators for business-aligned technology roadmaps the team trusts.
  • Record what was learned when business-aligned technology roadmaps did not go as planned.

Session 2Documenting business-aligned technology roadmaps so someone else can operate it

  • Set the review interval for business-aligned technology roadmaps and who attends.
  • Review access rights on business-aligned technology roadmaps and remove what is no longer needed.
  • Draft the minimum viable technical standard for business-aligned technology roadmaps.
  • Verify six months later that changes to business-aligned technology roadmaps have held.
02

Business-aligned technology roadmaps: capacity, performance and load

2 sessions · 8 points

Session 1Retiring the legacy part of business-aligned technology roadmaps

  • Measure current load on business-aligned technology roadmaps and project it forward twelve months.
  • State the availability and recovery objectives for business-aligned technology roadmaps as numbers.
  • Set escalation thresholds for business-aligned technology roadmaps that work out of hours.
  • Assess the exit route from any cloud or vendor dependency in business-aligned technology roadmaps.

Session 2What has to be agreed before work on business-aligned technology roadmaps starts

  • Confirm data retention and deletion rules applied within business-aligned technology roadmaps.
  • Confirm that contractual obligations around business-aligned technology roadmaps are understood.
  • Configure alerting on business-aligned technology roadmaps that reflects what users experience.
  • Define incident severity levels for business-aligned technology roadmaps and the response each triggers.
03

Business-aligned technology roadmaps: backup, recovery and continuity

2 sessions · 8 points

Session 1Monitoring business-aligned technology roadmaps from the user's point of view

  • Inventory third-party dependencies inside business-aligned technology roadmaps and their update status.
  • Rehearse the briefing on business-aligned technology roadmaps that would follow an incident.
  • Confirm the support model and escalation path for business-aligned technology roadmaps.
  • Check that records of business-aligned technology roadmaps answer the questions likely to be asked.

Session 2Designing business-aligned technology roadmaps around how it will fail

  • Run a load test on business-aligned technology roadmaps at expected peak plus a margin.
  • Restore a backup of business-aligned technology roadmaps in a test environment and time it.
  • Agree the smallest change to business-aligned technology roadmaps that would be visibly useful.
  • Collect evidence on the present handling of business-aligned technology roadmaps before proposing changes.
04

Business-aligned technology roadmaps: monitoring, alerting and observability

2 sessions · 8 points

Session 1Reviewing business-aligned technology roadmaps when nothing has gone wrong

  • Identify single points of dependency in business-aligned technology roadmaps and reduce them.
  • Reduce the variation in how business-aligned technology roadmaps is carried out between teams.
  • Confirm every release of business-aligned technology roadmaps can be rolled back within a defined time.
  • Test the procedure for business-aligned technology roadmaps against a realistic scenario.

Session 2Sizing capacity for business-aligned technology roadmaps on measured growth

  • Document the runbook for business-aligned technology roadmaps to the level a new engineer could use.
  • Review logging on business-aligned technology roadmaps for coverage and retention.
  • Distinguish symptoms from causes when business-aligned technology roadmaps underperforms.
  • Build the internal briefing that explains business-aligned technology roadmaps to those affected.

Choose the package that suits you

Silver Package

At least 3 people

USD1,250
  • Workshop or Program Participation
  • Airport Transfers
  • Customized Badge
  • Expert Mentorship (Private Sessions)
  • Supervision & Secretarial Services
  • Accredited Certificate of Participation
  • Complete Training Kit
  • Coffee Break
  • Closing Ceremony

Gold Package

At least 3 people

USD1,850
  • 5-night stay in a 5-star hotel
  • Workshop or Program Participation
  • Airport Transfers
  • Customized Badge
  • Expert Mentorship (Private Sessions)
  • Supervision & Secretarial Services
  • Accredited Certificate of Participation
  • Complete Training Kit
  • Coffee Break
  • Closing Ceremony

Complete your registration

We will contact you within one business day to confirm.

Share this course

🔗 Short link
View packages and prices

✆