Establish escalation routes for technology service satisfaction that work outside normal hours.
Designing Strategies to Measure User Satisfaction with Technology Services
A working programme in technology service satisfaction for managers who have to deliver with existing resources.
📍 Tripoli🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Systems supporting technology service satisfaction fail in ways that are obvious afterwards and invisible before. Security and delivery speed are traded against each other in the wider technology and systems delivery agenda whether or not anyone says so. The programme uses small-group work so that each participant's treatment of this strand of technology and systems delivery is examined, not just described. The course leaves participants able to diagnose weaknesses in technology service satisfaction before they become incidents. Content is organised around the decisions practitioners actually face in the technology and systems delivery discipline, not around theory headings. Across sectors, teams that rehearse this area of technology and systems delivery outperform teams that only plan it. It is written for people who have to make technology service satisfaction work with the resources they already have. Teams frequently over-invest in documenting the practice within technology and systems delivery and under-invest in testing it. Participants leave with a first-ninety-days plan for this aspect of technology and systems delivery rather than a set of notes.
Expected Learning Outcomes
Build incident response for technology service satisfaction with defined severity and escalation.
Design a practical operating method for technology service satisfaction that fits the organisation's size and maturity.
Manage change to technology service satisfaction so every release can be rolled back.
Handle the trade-offs in technology service satisfaction between speed, cost and assurance explicitly rather than implicitly.
Plan capacity for technology service satisfaction against measured growth rather than optimism.
Define the availability, performance and recovery targets for technology service satisfaction.
Who Should Attend
IT governance and audit staff reviewing technology service satisfaction.
IT managers and service owners responsible for technology service satisfaction.
Vendor managers overseeing suppliers involved in technology service satisfaction.
Coordinators responsible for keeping records and documentation of technology service satisfaction current.
Database administrators managing data within technology service satisfaction.
Operations staff who encounter the consequences of technology service satisfaction directly.
Course Modules
Technology service satisfaction: capacity, performance and load
2 sessions · 8 pointsSession 1Sizing capacity for technology service satisfaction on measured growth
- Identify the single points of failure in technology service satisfaction.
- Restore a backup of technology service satisfaction in a test environment and time it.
- Record the technical debt in technology service satisfaction and schedule repayment.
- Set out the decisions in technology service satisfaction that require sign-off and by whom.
Session 2Making releases of technology service satisfaction routine instead of risky
- Build the competence framework that supports technology service satisfaction.
- Document the runbook for technology service satisfaction to the level a new engineer could use.
- Test the failover for technology service satisfaction rather than assuming it works.
- Confirm data retention and deletion rules applied within technology service satisfaction.
Technology service satisfaction: monitoring, alerting and observability
2 sessions · 8 pointsSession 1Closing out technology service satisfaction and capturing what was learned
- Define acceptance criteria for technology service satisfaction in advance.
- Inventory third-party dependencies inside technology service satisfaction and their update status.
- Set out how exceptions to technology service satisfaction are requested and approved.
- Establish who is informed, consulted and accountable in technology service satisfaction.
Session 2Dependencies and supply chain risk in technology service satisfaction
- Apply change control to technology service satisfaction including emergency changes.
- Review logging on technology service satisfaction for coverage and retention.
- Confirm every release of technology service satisfaction can be rolled back within a defined time.
- Establish what evidence demonstrates technology service satisfaction is under control.
Technology service satisfaction: architecture and designing for failure
2 sessions · 8 pointsSession 1Designing technology service satisfaction around how it will fail
- Agree what will be standardised in technology service satisfaction and what will not.
- Benchmark the organisation's technology service satisfaction against comparable operations.
- Review access rights on technology service satisfaction and remove what is no longer needed.
- Plan the sequence in which improvements to technology service satisfaction will be introduced.
Session 2Making technology service satisfaction work when resources are constrained
- Establish the boundary of technology service satisfaction and record what sits outside it.
- State the availability and recovery objectives for technology service satisfaction as numbers.
- Verify six months later that changes to technology service satisfaction have held.
- Compare the cost of technology service satisfaction with the cost of its absence.
Technology service satisfaction: change control and rollback
2 sessions · 8 pointsSession 1Reading the current state of technology service satisfaction honestly
- Configure alerting on technology service satisfaction that reflects what users experience.
- Set escalation thresholds for technology service satisfaction that work out of hours.
- Define incident severity levels for technology service satisfaction and the response each triggers.
- Assess the exit route from any cloud or vendor dependency in technology service satisfaction.
Session 2Least privilege in technology service satisfaction without blocking the work
- Run a load test on technology service satisfaction at expected peak plus a margin.
- Arrange the handover of technology service satisfaction so capability survives staff changes.
- Build the internal briefing that explains technology service satisfaction to those affected.
- Confirm that contractual obligations around technology service satisfaction are understood.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
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