The documentation for wide area network performance is accurate only until the next release. Availability targets for network performance are commercial commitments, whatever the engineering team calls them. What blocks progress on the practice within technology and systems delivery is usually unclear ownership rather than unclear intent. Participants gain a realistic view of what wide area network performance costs and what it returns. It is written for people who have to make this aspect of technology and systems delivery work with the resources they already have. Participants leave with a method for network performance, not a set of opinions about it. Exercises escalate in difficulty, ending with the ambiguous situations that make wide area network performance hard in practice. Across sectors, teams that rehearse network performance outperform teams that only plan it. The final session converts the week's work on the practice within technology and systems delivery into commitments with owners and dates.
Expected Learning Outcomes
✓
Select indicators that show whether wide area network performance is improving, and reject those that only look useful.
✓
Assess and manage third-party and cloud dependencies in network performance.
✓
Handle the trade-offs in wide area network performance between speed, cost and assurance explicitly rather than implicitly.
✓
Manage change to network performance so every release can be rolled back.
✓
Present the case for investment in wide area network performance in terms that a finance function will accept.
✓
Establish monitoring and alerting on network performance that reflects user experience.
✓
Define the availability, performance and recovery targets for wide area network performance.
Who Should Attend
✓
Project and programme managers whose delivery depends on wide area network performance.
✓
Network and communications engineers supporting network performance.
✓
Solution architects designing wide area network performance.
✓
Public sector officials applying network performance within a regulated framework.
✓
Service desk and support leads handling incidents in wide area network performance.
✓
Software engineers and technical leads building network performance.
Course Modules
Open any module to see its sessions and topics.
01
Wide area network performance: documentation, support and handover
2 sessions · 8 points
Session 1Reviewing wide area network performance when nothing has gone wrong
Review logging on wide area network performance for coverage and retention.
Run a load test on network performance at expected peak plus a margin.
Restore a backup of wide area network performance in a test environment and time it.
Define the trigger that would require network performance to be redesigned.
Session 2Escalation and decision rights in network performance
Measure current load on wide area network performance and project it forward twelve months.
Build the internal briefing that explains network performance to those affected.
Decide what will be stopped to create capacity for wide area network performance.
Set the review interval for network performance and who attends.
02
Network performance: capacity, performance and load
2 sessions · 8 points
Session 1Designing network performance around how it will fail
Test the failover for wide area network performance rather than assuming it works.
Assign responsibility for keeping documentation of network performance current.
Record the technical debt in wide area network performance and schedule repayment.
Assess the exit route from any cloud or vendor dependency in network performance.
Session 2Sizing capacity for network performance on measured growth
Plan the decommissioning of the legacy component wide area network performance replaces.
Anticipate the objections network performance will raise and prepare the answers.
Collect evidence on the present handling of wide area network performance before proposing changes.
Distinguish symptoms from causes when network performance underperforms.
03
Network performance: security, identity and least privilege
2 sessions · 8 points
Session 1Setting availability and recovery targets for network performance honestly
Arrange the handover of wide area network performance so capability survives staff changes.
Plan the sequence in which improvements to network performance will be introduced.
State the availability and recovery objectives for wide area network performance as numbers.
Confirm that contractual obligations around network performance are understood.
Session 2Running an incident on wide area network performance calmly
Confirm data retention and deletion rules applied within wide area network performance.
Remove steps in network performance that add effort without adding assurance.
Inventory third-party dependencies inside wide area network performance and their update status.
Configure alerting on network performance that reflects what users experience.
04
Network performance: change control and rollback
2 sessions · 8 points
Session 1Proving the backup of network performance by restoring it
Define incident severity levels for wide area network performance and the response each triggers.
Map the handovers in network performance between functions and secure them.
Establish who is informed, consulted and accountable in wide area network performance.
Identify the single points of failure in network performance.
Session 2Closing out network performance and capturing what was learned
Apply change control to wide area network performance including emergency changes.
Benchmark the organisation's network performance against comparable operations.
Close out actions on wide area network performance rather than leaving them open indefinitely.
Confirm every release of network performance can be rolled back within a defined time.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
Workshop or Program Participation
Airport Transfers
Customized Badge
Expert Mentorship (Private Sessions)
Supervision & Secretarial Services
Accredited Certificate of Participation
Complete Training Kit
Coffee Break
Closing Ceremony
Gold Package
At least 3 people
USD1,850
5-night stay in a 5-star hotel
Workshop or Program Participation
Airport Transfers
Customized Badge
Expert Mentorship (Private Sessions)
Supervision & Secretarial Services
Accredited Certificate of Participation
Complete Training Kit
Coffee Break
Closing Ceremony
Complete your registration
We will contact you within one business day to confirm.
