Information Technology and Communications

Designing Strategies to Embed Emerging Technologies in Operations

Practical training in emerging technology adoption, grounded in real cases and applied to your own operation.

  • 5training days
  • 4modules
  • 8sessions
  • 32topics
View packages and pricesCourse outline
Designing Strategies to Embed Emerging Technologies in Operations
5days

About the programme

Course Overview

The documentation for emerging technology adoption is accurate only until the next release. Most outages involving this aspect of technology and systems delivery are triggered by a change somebody considered routine. This programme builds this area of technology and systems delivery from first principles, without padding and without omitting what matters. The version of emerging technology adoption described in the manual and the version practised on the floor tend to diverge over time. Every module pairs a short input on the wider technology and systems delivery agenda with structured practice on the participant's own material. The programme works equally well for those formalising this aspect of technology and systems delivery for the first time and those improving an existing approach. The course leaves participants able to diagnose weaknesses in emerging technology adoption before they become incidents. Benchmarking exercises repeatedly place the technology and systems delivery capability among the areas with the widest performance spread. The course ends by identifying what the participant will stop doing to make the wider technology and systems delivery agenda sustainable.

Expected Learning Outcomes

  • Recognise early indicators that emerging technology adoption is drifting away from its intended design.

  • Test the organisation's response to emerging technology adoption under conditions that are less than ideal.

  • Apply access control and least privilege throughout emerging technology adoption.

  • Build the deployment pipeline for emerging technology adoption so releases are routine rather than events.

  • Test emerging technology adoption under realistic load before it meets real load.

  • Document emerging technology adoption to the level a new engineer could operate it.

  • Select indicators that show whether emerging technology adoption is improving, and reject those that only look useful.

Who Should Attend

  • Quality and test engineers verifying emerging technology adoption.

  • Software engineers and technical leads building emerging technology adoption.

  • Solution architects designing emerging technology adoption.

  • Newly appointed managers taking on emerging technology adoption for the first time.

  • Managers with direct responsibility for emerging technology adoption within the technical platform.

  • Network and communications engineers supporting emerging technology adoption.

Course Modules

Open any module to see its sessions and topics.

01

Emerging technology adoption: backup, recovery and continuity

2 sessions · 8 points

Session 1Setting availability and recovery targets for emerging technology adoption honestly

  • Confirm the support model and escalation path for emerging technology adoption.
  • Document the runbook for emerging technology adoption to the level a new engineer could use.
  • Decide what will be stopped to create capacity for emerging technology adoption.
  • Set escalation thresholds for emerging technology adoption that work out of hours.

Session 2Getting other functions to support emerging technology adoption

  • State the availability and recovery objectives for emerging technology adoption as numbers.
  • Assign responsibility for keeping documentation of emerging technology adoption current.
  • Assess the exit route from any cloud or vendor dependency in emerging technology adoption.
  • Set out the decisions in emerging technology adoption that require sign-off and by whom.
02

Emerging technology adoption: build, pipeline and release discipline

2 sessions · 8 points

Session 1Least privilege in emerging technology adoption without blocking the work

  • Confirm that those complying with emerging technology adoption understand why it exists.
  • Identify the single points of failure in emerging technology adoption.
  • Record the rationale for each significant choice made about emerging technology adoption.
  • Prepare the summary of emerging technology adoption that senior management will read.

Session 2Running an incident on emerging technology adoption calmly

  • Record the technical debt in emerging technology adoption and schedule repayment.
  • Compare the cost of emerging technology adoption with the cost of its absence.
  • Reduce the variation in how emerging technology adoption is carried out between teams.
  • Identify single points of dependency in emerging technology adoption and reduce them.
03

Emerging technology adoption: architecture and designing for failure

2 sessions · 8 points

Session 1The change to emerging technology adoption that caused the last outage

  • Confirm every release of emerging technology adoption can be rolled back within a defined time.
  • Define acceptance criteria for emerging technology adoption in advance.
  • Set delivery and reliability indicators for emerging technology adoption the team trusts.
  • Record what was learned when emerging technology adoption did not go as planned.

Session 2Documenting emerging technology adoption so someone else can operate it

  • Review logging on emerging technology adoption for coverage and retention.
  • Restore a backup of emerging technology adoption in a test environment and time it.
  • Run a load test on emerging technology adoption at expected peak plus a margin.
  • Test the failover for emerging technology adoption rather than assuming it works.
04

Emerging technology adoption: incident response and severity

2 sessions · 8 points

Session 1Building lasting competence in emerging technology adoption

  • Review access rights on emerging technology adoption and remove what is no longer needed.
  • Review whether emerging technology adoption is aligned with the objectives of the technical platform.
  • Map the handovers in emerging technology adoption between functions and secure them.
  • Prepare the response for the most likely failure in emerging technology adoption.

Session 2Escalation and decision rights in emerging technology adoption

  • Apply change control to emerging technology adoption including emergency changes.
  • Confirm data retention and deletion rules applied within emerging technology adoption.
  • Write down the assumptions underpinning the approach to emerging technology adoption.
  • Define incident severity levels for emerging technology adoption and the response each triggers.

Choose the package that suits you

Silver Package

At least 3 people

USD1,250
  • Workshop or Program Participation
  • Airport Transfers
  • Customized Badge
  • Expert Mentorship (Private Sessions)
  • Supervision & Secretarial Services
  • Accredited Certificate of Participation
  • Complete Training Kit
  • Coffee Break
  • Closing Ceremony

Gold Package

At least 3 people

USD1,850
  • 5-night stay in a 5-star hotel
  • Workshop or Program Participation
  • Airport Transfers
  • Customized Badge
  • Expert Mentorship (Private Sessions)
  • Supervision & Secretarial Services
  • Accredited Certificate of Participation
  • Complete Training Kit
  • Coffee Break
  • Closing Ceremony

Complete your registration

We will contact you within one business day to confirm.

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