Write a specification for service level agreements that suppliers can price without guessing.
Designing Service Level Agreements and Linking Them to Actual Performance
A senior-level treatment of service level agreements, focused on what changes outcomes.
📍 Tripoli🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
A supply chain is only as reliable as the least visible link inside service level agreements. Single sourcing on this strand of procurement and supply operations looks efficient until the day it is not. The difficulty is not agreeing that this area of procurement and supply operations matters — it is deciding what to stop doing to make room for it. Work is grounded in real cases drawn from service level agreements, which each participant adapts to conditions in their own organisation. Applied research in procurement and supply operations consistently shows that early structure around the procurement and supply operations discipline reduces downstream rework. The programme works equally well for those formalising the procurement and supply operations capability for the first time and those improving an existing approach. The course covers service level agreements at the level of detail needed to act, and stops there. The outcome is a practitioner who can hold a position on this strand of procurement and supply operations and revise it on evidence. The programme ends where implementation begins, with this part of procurement and supply operations broken into steps someone can start on Monday.
Expected Learning Outcomes
Build a supplier performance regime covering service level agreements with real consequences.
Establish what evidence would demonstrate that service level agreements is under control.
Set the minimum documentation for service level agreements that is genuinely necessary, and stop there.
Measure procurement performance on service level agreements beyond savings claimed.
Estimate what service level agreements costs to run properly, and what is lost when it is not.
Reduce the working capital tied up in service level agreements without creating stock-outs.
Who Should Attend
Procurement and contracting staff whose agreements set obligations around service level agreements.
Public sector officials applying service level agreements within a regulated framework.
Supply chain planners forecasting demand for service level agreements.
Logistics and distribution staff moving material in service level agreements.
Quality staff inspecting incoming material in service level agreements.
Procurement and category managers responsible for service level agreements.
Course Modules
Service level agreements: sourcing strategy and market approach
2 sessions · 8 pointsSession 1Choosing the right sourcing approach for service level agreements
- Establish what evidence demonstrates service level agreements is under control.
- Verify segregation between requisition, approval and receipt in service level agreements.
- Segment spend on service level agreements by value and supply risk before choosing an approach.
- Assign responsibility for keeping documentation of service level agreements current.
Session 2Setting reorder points and safety stock for service level agreements
- Name a single owner for each element of service level agreements.
- Check that records of service level agreements answer the questions likely to be asked.
- Set the review interval for service level agreements and who attends.
- Plan the sequence in which improvements to service level agreements will be introduced.
Service level agreements: supplier performance and relationship management
2 sessions · 8 pointsSession 1What has to be agreed before work on service level agreements starts
- Check the delivery terms and customs classification applied to service level agreements.
- Collect evidence on the present handling of service level agreements before proposing changes.
- Agree the escalation route when supply of service level agreements is disrupted.
- Assess supplier financial health for critical elements of service level agreements.
Session 2The approval control on service level agreements that prevents fraud
- Evaluate service level agreements on total cost of ownership across the full life.
- Reduce the variation in how service level agreements is carried out between teams.
- Identify single-source dependencies in service level agreements and cost the alternatives.
- Identify single points of dependency in service level agreements and reduce them.
Service level agreements: controls, segregation and fraud prevention
2 sessions · 8 pointsSession 1The cost of service level agreements and how to present it
- Define measurable service levels in the contract covering service level agreements.
- Calculate reorder point and safety stock for each item in service level agreements.
- Review whether inventory policy on service level agreements still matches actual demand.
- Set the consequence for failing service levels on service level agreements, and apply it.
Session 2Contract terms on service level agreements that survive execution
- Apply ethical and environmental criteria to supplier selection in service level agreements.
- Identify slow-moving and obsolete stock inside service level agreements and decide its fate.
- Review the audit trail for the last three award decisions on service level agreements.
- Map the physical flow of service level agreements through receiving, storage and dispatch.
Service level agreements: continuity, risk and single points of failure
2 sessions · 8 pointsSession 1Releasing working capital trapped in service level agreements
- Record the rationale for each significant choice made about service level agreements.
- Write the specification for service level agreements so two suppliers would price it the same way.
- Confirm that reporting on service level agreements reaches the people who can act.
- Confirm that those complying with service level agreements understand why it exists.
Session 2Where service level agreements typically breaks, and why
- Record what was learned when service level agreements did not go as planned.
- Build the internal briefing that explains service level agreements to those affected.
- Rehearse the briefing on service level agreements that would follow an incident.
- Anticipate the objections service level agreements will raise and prepare the answers.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
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