Communicate the purpose of digital business model design to those who have to comply with it.
Designing New Digital Business Models
A working programme in digital business model design for managers who have to deliver with existing resources.
Course Overview
Technology choices around digital business model design are easy to reverse on paper and expensive to reverse in practice. Most organisations now hold more data about model design than they can actually act on. Participants take away a working set of documents supporting this area of digital and data-driven work, ready to be adapted internally. Progress on digital business model design is usually lost in the gap between approval and execution. It is designed for mixed groups, so that the digital and data-driven work discipline is examined from more than one functional angle. Participants leave with a method for model design, not a set of opinions about it. Benchmarking exercises repeatedly place digital business model design among the areas with the widest performance spread. Cases are chosen to expose the trade-offs in model design rather than to illustrate ideal conditions. Participants leave with a first-ninety-days plan for this aspect of digital and data-driven work rather than a set of notes.
Expected Learning Outcomes
Recognise early indicators that model design is drifting away from its intended design.
Define success criteria for digital business model design in business terms before any technology is selected.
Build the internal skills to operate model design without permanent vendor dependency.
Specify the data digital business model design depends on, where it originates and who is accountable for its quality.
Agree the retirement plan for the legacy process model design replaces.
Assign clear ownership for each element of digital business model design across the functions involved.
Who Should Attend
Technology and digital transformation managers leading digital business model design.
Programme managers coordinating delivery of model design across teams.
Public sector digital leads applying digital business model design under procurement and privacy rules.
Quality staff verifying that model design performs as designed.
Planning staff whose forecasts and budgets are affected by digital business model design.
Vendor and contract managers overseeing suppliers involved in model design.
Course Modules
Digital business model design: vendor selection and avoiding lock-in
2 sessions · 8 pointsSession 1Keeping digital business model design alive after the initial push
- Build the user briefing that explains what digital business model design does and does not decide.
- Identify single points of dependency in model design and reduce them.
- Write down the assumptions underpinning the approach to digital business model design.
- Estimate compute and licensing cost for model design at expected and at peak load.
Session 2Who owns model design once the project team disbands
- Check that records of digital business model design answer the questions likely to be asked.
- Rank the weaknesses in model design by consequence rather than by ease of fixing.
- Reduce the variation in how digital business model design is carried out between teams.
- Identify the skills the team lacks to operate model design independently.
Model design: architecture, integration and the existing estate
2 sessions · 8 pointsSession 1Making model design secure without making it unusable
- Identify the data already collected that bears on digital business model design.
- List the data sources model design consumes and confirm each has a named owner.
- Set the review interval for digital business model design and who attends.
- Close out actions on model design rather than leaving them open indefinitely.
Session 2Getting other functions to support model design
- Agree who is on call for digital business model design outside working hours.
- Establish the boundary of model design and record what sits outside it.
- Test digital business model design against edge cases drawn from real historical records.
- Set the metrics that will show whether model design is drifting from its intended behaviour.
Model design: monitoring, drift and operational ownership
2 sessions · 8 pointsSession 1Explaining model design to people whose jobs it changes
- Build the competence framework that supports digital business model design.
- Plan the sequence in which improvements to model design will be introduced.
- Identify every system digital business model design must read from or write to.
- Identify where judgement in model design is legitimate and where it is not.
Session 2What breaks first when digital business model design meets real volume
- Decide which legacy process digital business model design retires, and set the date.
- Define the service level model design must meet and what happens when it is missed.
- Verify that digital business model design still performs when input volume doubles unexpectedly.
- Record the rationale for each significant choice made about model design.
Model design: from pilot to production
2 sessions · 8 pointsSession 1Sizing model design honestly before committing budget
- Assess the regulatory obligations digital business model design triggers in each jurisdiction.
- Confirm that contractual obligations around model design are understood.
- Check that digital business model design still works when volumes rise unexpectedly.
- Confirm the retention and deletion rules applied to data inside model design.
Session 2Moving model design from approval to execution
- Record the reasoning behind each architectural choice in digital business model design.
- Plan how model design is versioned and how a bad release is rolled back.
- Draft the minimum viable delivery roadmap for digital business model design.
- Define the exit route from the supplier supporting model design.
Choose the package that suits you
Silver Package
At least 3 people
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
We will contact you within one business day to confirm.