Prepare the human side of intelligent workflow design: who is retrained, who is redeployed, and when they are told.
Designing Intelligent Workflows for Organisations
A senior-level treatment of intelligent workflow design, focused on what changes outcomes.
📍 Tripoli🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
The distance between a working prototype of intelligent workflow design and a system the business can depend on is where most budgets disappear. Vendors sell this strand of digital and data-driven work as a product; it behaves in practice as a change programme. The outcome is a practitioner who can hold a position on the digital and data-driven work discipline and revise it on evidence. The method assumes participants will be challenged on their handling of intelligent workflow design and prepares them for it. The content is relevant to those who own the wider digital and data-driven work agenda and to those who are held accountable for its results. Participants leave with a method for this strand of digital and data-driven work, not a set of opinions about it. The version of intelligent workflow design described in the manual and the version practised on the floor tend to diverge over time. The professional literature on this aspect of digital and data-driven work converges on a small set of controls that reliably work. Participants leave with a first-ninety-days plan for this area of digital and data-driven work rather than a set of notes.
Expected Learning Outcomes
Document the decision record for intelligent workflow design so successors understand why it is built this way.
Establish escalation routes for intelligent workflow design that work outside normal hours.
Build a concise delivery roadmap for intelligent workflow design that colleagues can follow without further explanation.
Define the scope and boundaries of intelligent workflow design so that responsibility for it is unambiguous.
Specify the data intelligent workflow design depends on, where it originates and who is accountable for its quality.
Define success criteria for intelligent workflow design in business terms before any technology is selected.
Who Should Attend
Technical staff being prepared for supervisory responsibility over intelligent workflow design.
Vendor and contract managers overseeing suppliers involved in intelligent workflow design.
Data and analytics leads responsible for the pipelines behind intelligent workflow design.
Programme managers coordinating delivery of intelligent workflow design across teams.
Information security officers reviewing the exposure created by intelligent workflow design.
Planning staff whose forecasts and budgets are affected by intelligent workflow design.
Course Modules
Intelligent workflow design: business case, scope and the data it depends on
2 sessions · 8 pointsSession 1The governance intelligent workflow design needs and the governance it does not
- Establish what evidence demonstrates intelligent workflow design is under control.
- Confirm that those complying with intelligent workflow design understand why it exists.
- Set out how exceptions to intelligent workflow design are requested and approved.
- Check that intelligent workflow design still works when volumes rise unexpectedly.
Session 2Reading the true cost of running intelligent workflow design
- Classify the data in intelligent workflow design and apply access controls that match the classification.
- Test intelligent workflow design against edge cases drawn from real historical records.
- Identify the skills the team lacks to operate intelligent workflow design independently.
- Estimate the resource intelligent workflow design requires to run as designed.
Intelligent workflow design: measuring benefit and retiring what it replaces
2 sessions · 8 pointsSession 1The decisions in intelligent workflow design that cannot be delegated
- Draft the minimum viable delivery roadmap for intelligent workflow design.
- Identify where judgement in intelligent workflow design is legitimate and where it is not.
- Decide which legacy process intelligent workflow design retires, and set the date.
- Identify every system intelligent workflow design must read from or write to.
Session 2The data question everyone skips at the start of intelligent workflow design
- List the data sources intelligent workflow design consumes and confirm each has a named owner.
- Specify the fallback path when intelligent workflow design is unavailable.
- Set out the decisions in intelligent workflow design that require sign-off and by whom.
- Verify that intelligent workflow design still performs when input volume doubles unexpectedly.
Intelligent workflow design: people, skills and the change that follows
2 sessions · 8 pointsSession 1Closing out intelligent workflow design and capturing what was learned
- Define the exit route from the supplier supporting intelligent workflow design.
- Collect evidence on the present handling of intelligent workflow design before proposing changes.
- Arrange the handover of intelligent workflow design so capability survives staff changes.
- Confirm the retention and deletion rules applied to data inside intelligent workflow design.
Session 2Who owns intelligent workflow design once the project team disbands
- Review whether intelligent workflow design is aligned with the objectives of the transformation programme.
- Define the service level intelligent workflow design must meet and what happens when it is missed.
- Measure the current quality of the data feeding intelligent workflow design before assuming it is usable.
- Prepare the response for the most likely failure in intelligent workflow design.
Intelligent workflow design: security, privacy and regulatory obligation
2 sessions · 8 pointsSession 1The cost of intelligent workflow design and how to present it
- Design the pilot for intelligent workflow design so that a negative result is still useful.
- Build the user briefing that explains what intelligent workflow design does and does not decide.
- Close out actions on intelligent workflow design rather than leaving them open indefinitely.
- Establish who is informed, consulted and accountable in intelligent workflow design.
Session 2Making intelligent workflow design secure without making it unusable
- Record the reasoning behind each architectural choice in intelligent workflow design.
- Estimate compute and licensing cost for intelligent workflow design at expected and at peak load.
- Write down the assumptions underpinning the approach to intelligent workflow design.
- Remove steps in intelligent workflow design that add effort without adding assurance.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
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