Design a training and briefing approach that sustains competence in supplier satisfaction measurement.
Designing Indicators to Measure Supplier Satisfaction with the Organisation
Move supplier satisfaction measurement from general awareness to a repeatable, reviewable practice.
📍 Abu Dhabi🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Most procurement disputes about supplier satisfaction measurement originate in a specification written too quickly. Single sourcing on the practice within procurement and supply operations looks efficient until the day it is not. The course gives participants a defensible structure for this part of procurement and supply operations and the judgement to adapt it. The teaching approach is deliberately practical: participants build a sourcing procedure for supplier satisfaction measurement as they go. Ambition around the wider procurement and supply operations agenda outruns capacity unless the sequencing is deliberate. Participants gain a realistic view of what the procurement and supply operations discipline costs and what it returns. The material serves both public bodies and commercial organisations dealing with supplier satisfaction measurement. Mature organisations treat this strand of procurement and supply operations as a standing capability rather than a project that finishes. Participants leave with a first-ninety-days plan for the procurement and supply operations capability rather than a set of notes.
Expected Learning Outcomes
Build the approval and segregation controls preventing procurement fraud in supplier satisfaction measurement.
Design receiving, storage and picking flows supporting supplier satisfaction measurement.
Plan the disposal or return route for obsolete and damaged stock in supplier satisfaction measurement.
Segment spend on supplier satisfaction measurement and apply a sourcing strategy proportionate to risk and value.
Structure records of supplier satisfaction measurement so that they answer the questions an auditor will actually ask.
Establish what evidence would demonstrate that supplier satisfaction measurement is under control.
Who Should Attend
Warehouse and stores managers operating supplier satisfaction measurement.
Contract managers administering agreements covering supplier satisfaction measurement.
Anyone whose accountability for supplier satisfaction measurement exceeds their current formal training in it.
Finance staff reviewing spend and working capital in supplier satisfaction measurement.
Quality staff verifying that supplier satisfaction measurement performs as designed.
Supply chain planners forecasting demand for supplier satisfaction measurement.
Course Modules
Supplier satisfaction measurement: sourcing strategy and market approach
2 sessions · 8 pointsSession 1The approval control on supplier satisfaction measurement that prevents fraud
- Establish what evidence demonstrates supplier satisfaction measurement is under control.
- Identify where judgement in supplier satisfaction measurement is legitimate and where it is not.
- Identify single-source dependencies in supplier satisfaction measurement and cost the alternatives.
- Confirm that contractual obligations around supplier satisfaction measurement are understood.
Session 2Proving the savings claimed on supplier satisfaction measurement were real
- Set out how exceptions to supplier satisfaction measurement are requested and approved.
- Set escalation thresholds for supplier satisfaction measurement that work out of hours.
- Review whether inventory policy on supplier satisfaction measurement still matches actual demand.
- Apply ethical and environmental criteria to supplier selection in supplier satisfaction measurement.
Supplier satisfaction measurement: customs, documentation and cross-border movement
2 sessions · 8 pointsSession 1The single point of failure inside supplier satisfaction measurement
- Establish the boundary of supplier satisfaction measurement and record what sits outside it.
- Check the delivery terms and customs classification applied to supplier satisfaction measurement.
- Compare the cost of supplier satisfaction measurement with the cost of its absence.
- Assess supplier financial health for critical elements of supplier satisfaction measurement.
Session 2The cost of supplier satisfaction measurement and how to present it
- Test the procedure for supplier satisfaction measurement against a realistic scenario.
- Map the physical flow of supplier satisfaction measurement through receiving, storage and dispatch.
- Calculate reorder point and safety stock for each item in supplier satisfaction measurement.
- Negotiate payment terms on supplier satisfaction measurement without pushing suppliers into distress.
Supplier satisfaction measurement: supplier performance and relationship management
2 sessions · 8 pointsSession 1Building lasting competence in supplier satisfaction measurement
- Prepare the summary of supplier satisfaction measurement that senior management will read.
- Define measurable service levels in the contract covering supplier satisfaction measurement.
- Identify slow-moving and obsolete stock inside supplier satisfaction measurement and decide its fate.
- Agree the escalation route when supply of supplier satisfaction measurement is disrupted.
Session 2Setting reorder points and safety stock for supplier satisfaction measurement
- Review the audit trail for the last three award decisions on supplier satisfaction measurement.
- Assign responsibility for keeping documentation of supplier satisfaction measurement current.
- Validate claimed savings on supplier satisfaction measurement against actual invoiced spend.
- Verify segregation between requisition, approval and receipt in supplier satisfaction measurement.
Supplier satisfaction measurement: warehouse layout, flow and handling
2 sessions · 8 pointsSession 1Closing out supplier satisfaction measurement and capturing what was learned
- Identify single points of dependency in supplier satisfaction measurement and reduce them.
- Segment spend on supplier satisfaction measurement by value and supply risk before choosing an approach.
- Confirm that those complying with supplier satisfaction measurement understand why it exists.
- Rehearse the briefing on supplier satisfaction measurement that would follow an incident.
Session 2Making supplier performance on supplier satisfaction measurement mean something
- Remove steps in supplier satisfaction measurement that add effort without adding assurance.
- Confirm traceability from supplier to point of use for supplier satisfaction measurement.
- Review whether supplier satisfaction measurement is aligned with the objectives of the supply function.
- Confirm that reporting on supplier satisfaction measurement reaches the people who can act.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
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