Most procurement disputes about supplier satisfaction measurement originate in a specification written too quickly. Single sourcing on the practice within procurement and supply operations looks efficient until the day it is not. The course gives participants a defensible structure for this part of procurement and supply operations and the judgement to adapt it. The teaching approach is deliberately practical: participants build a sourcing procedure for supplier satisfaction measurement as they go. Ambition around the wider procurement and supply operations agenda outruns capacity unless the sequencing is deliberate. Participants gain a realistic view of what the procurement and supply operations discipline costs and what it returns. The material serves both public bodies and commercial organisations dealing with supplier satisfaction measurement. Mature organisations treat this strand of procurement and supply operations as a standing capability rather than a project that finishes. Participants leave with a first-ninety-days plan for the procurement and supply operations capability rather than a set of notes.
Expected Learning Outcomes
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Design a training and briefing approach that sustains competence in supplier satisfaction measurement.
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Build the approval and segregation controls preventing procurement fraud in supplier satisfaction measurement.
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Design receiving, storage and picking flows supporting supplier satisfaction measurement.
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Plan the disposal or return route for obsolete and damaged stock in supplier satisfaction measurement.
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Segment spend on supplier satisfaction measurement and apply a sourcing strategy proportionate to risk and value.
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Structure records of supplier satisfaction measurement so that they answer the questions an auditor will actually ask.
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Establish what evidence would demonstrate that supplier satisfaction measurement is under control.
Who Should Attend
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Warehouse and stores managers operating supplier satisfaction measurement.
