Cost pressure and quality expectations on health service improvement are rising at the same time. The data supporting the health and pharmaceutical services discipline is usually present but rarely assembled into a decision. The version of this aspect of health and pharmaceutical services described in the manual and the version practised on the floor tend to diverge over time. Participants finish able to explain health service improvement to a non-specialist audience without losing precision. It suits anyone whose decisions touch this strand of health and pharmaceutical services, in large organisations and small ones alike. Practitioner evidence points the same way: the health and pharmaceutical services discipline improves fastest where responsibility for it is named and owned. Participants leave with a method for health service improvement, not a set of opinions about it. Each session closes with a decision the participant must justify about the practice within health and pharmaceutical services in their own setting. The programme closes with an action plan for the wider health and pharmaceutical services agenda that each participant writes for their own organisation.
Expected Learning Outcomes
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Adapt recognised practice on health service improvement to local constraints without hollowing it out.
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Design medication and treatment safety controls within health service improvement.
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Prepare a short, evidence-based briefing on health service improvement for senior management.
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Build informed consent and ethics practice into health service improvement.
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Manage the supply chain and cold chain supporting health service improvement.
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Apply regulatory and licensing requirements governing health service improvement.
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Define the scope and boundaries of health service improvement so that responsibility for it is unambiguous.
Who Should Attend
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Medical directors overseeing clinical governance of health service improvement.
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Regulatory affairs specialists handling health service improvement.
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Clinical department heads responsible for health service improvement.
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Department heads accountable for the results of health service improvement.
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Analysts producing the data on which decisions about health service improvement rest.
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Hospital and health facility managers accountable for health service improvement.
Course Modules
Open any module to see its sessions and topics.
01
Health service improvement: medication and treatment safety
2 sessions · 8 points
Session 1What has to be agreed before work on health service improvement starts
Test the procedure for health service improvement against a realistic scenario.
Close the loop: confirm changes to health service improvement improved the indicator they targeted.
Set out the decisions in health service improvement that require sign-off and by whom.
Reduce the variation in how health service improvement is carried out between teams.
Session 2Consent, confidentiality and ethics in health service improvement
Establish the boundary of health service improvement and record what sits outside it.
Set out how exceptions to health service improvement are requested and approved.
Collect evidence on the present handling of health service improvement before proposing changes.
Build medication safety checks into health service improvement at the point of highest risk.
02
Health service improvement: incident reporting, investigation and learning
2 sessions · 8 points
Session 1Building lasting competence in health service improvement
Map the handovers in health service improvement between functions and secure them.
Define the trigger that would require health service improvement to be redesigned.
Apply structured root cause analysis to the last adverse event involving health service improvement.
Benchmark the organisation's health service improvement against comparable operations.
Session 2Investigating an adverse event involving health service improvement
Measure patient experience of health service improvement and feed it back to the team.
Close out actions on health service improvement rather than leaving them open indefinitely.
Define escalation criteria for deterioration detected through health service improvement.
Select quality indicators for health service improvement that measure outcome rather than activity.
03
Health service improvement: confidentiality, consent and ethics
2 sessions · 8 points
Session 1Closing out health service improvement and capturing what was learned
Confirm the incident reporting route for health service improvement is quick and non-punitive.
Build the competence framework that supports health service improvement.
Assemble the accreditation evidence pack for health service improvement.
Estimate the resource health service improvement requires to run as designed.
Session 2Keeping supply and cold chain reliable for health service improvement
Review whether health service improvement is aligned with the objectives of the clinical service.
Confirm licensing and regulatory requirements applying to health service improvement are met.
Confirm patient data handled within health service improvement meets confidentiality obligations.
Check that consent processes within health service improvement are genuinely informed.
04
Health service improvement: clinical process design and workflow
2 sessions · 8 points
Session 1Medication safety checkpoints inside health service improvement
Cost health service improvement per episode and identify avoidable waste.
Reduce unwarranted variation in health service improvement between shifts and sites.
Decide what will be stopped to create capacity for health service improvement.
Identify infection transmission risks created by health service improvement and control them.
Session 2What patients actually experience during health service improvement
Confirm competence and continuing development for staff delivering health service improvement.
Map the clinical workflow for health service improvement as it is actually performed.
Build the internal briefing that explains health service improvement to those affected.
Identify single points of dependency in health service improvement and reduce them.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
Workshop or Program Participation
Airport Transfers
Customized Badge
Expert Mentorship (Private Sessions)
Supervision & Secretarial Services
Accredited Certificate of Participation
Complete Training Kit
Coffee Break
Closing Ceremony
Gold Package
At least 3 people
USD1,850
5-night stay in a 5-star hotel
Workshop or Program Participation
Airport Transfers
Customized Badge
Expert Mentorship (Private Sessions)
Supervision & Secretarial Services
Accredited Certificate of Participation
Complete Training Kit
Coffee Break
Closing Ceremony
Complete your registration
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