Designing Complaint and Objection Systems for Award Decisions

Course Overview

Most procurement disputes about award objection systems originate in a specification written too quickly. Savings claimed on the practice within procurement and supply operations at signature are frequently lost during execution. Buying a tool rarely fixes this strand of procurement and supply operations; the underlying capability has to be built internally first. It is appropriate for those preparing to take on wider responsibility for award objection systems. Each session closes with a decision the participant must justify about the procurement and supply operations discipline in their own setting. Content is organised around the decisions practitioners actually face in the wider procurement and supply operations agenda, not around theory headings. They acquire practical criteria for judging when award objection systems is working and when it is only appearing to. Benchmarking exercises repeatedly place the practice within procurement and supply operations among the areas with the widest performance spread. It ends with a prioritised list of changes to this part of procurement and supply operations that the participant is prepared to defend internally.