Designing Clear Corporate Messages That Reflect the Brand Identity

A working programme in brand-aligned corporate messaging for managers who have to deliver with existing resources.

📍 Tunis🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points

Course Overview

Reputation built over years is re-assessed publicly within hours when brand-aligned corporate messaging is mishandled. The first version of a story about the communications and media practice capability tends to become the reference version. Participants gain a clear basis for measuring what this area of communications and media practice has actually achieved. Applied research in communications and media practice consistently shows that early structure around brand-aligned corporate messaging reduces downstream rework. The material serves both public bodies and commercial organisations dealing with the wider communications and media practice agenda. The course gives participants a defensible structure for this strand of communications and media practice and the judgement to adapt it. Discussion is anchored to worked examples of brand-aligned corporate messaging rather than to abstract argument. Moving the communications and media practice discipline from written policy into daily practice is not achieved by a single decision. Participants finish with a short, specific brief on the practice within communications and media practice ready to put in front of a decision maker.

Expected Learning Outcomes

01

Monitor sentiment and coverage relating to brand-aligned corporate messaging in useful time.

02

Prepare spokespeople to handle hostile questioning on brand-aligned corporate messaging.

03

Prepare the apology or acknowledgement for brand-aligned corporate messaging that is credible.

04

Sequence internal and external communication about brand-aligned corporate messaging correctly.

05

Align brand-aligned corporate messaging with the wider objectives of the communications function rather than optimising it in isolation.

06

Establish escalation routes for brand-aligned corporate messaging that work outside normal hours.

07

Handle the trade-offs in brand-aligned corporate messaging between speed, cost and assurance explicitly rather than implicitly.

Who Should Attend

01

Those responsible for briefing external stakeholders on brand-aligned corporate messaging.

02

Internal communications staff explaining brand-aligned corporate messaging to employees.

03

Government relations and public affairs officers covering brand-aligned corporate messaging.

04

Staff seconded into improvement work on brand-aligned corporate messaging.

05

Spokespeople and executives who speak publicly about brand-aligned corporate messaging.

06

Community relations staff engaging stakeholders about brand-aligned corporate messaging.

Course Modules

01

Brand-aligned corporate messaging: message architecture and discipline

2 sessions · 8 points

Session 1Writing on brand-aligned corporate messaging so a journalist can publish it

  • Remove steps in brand-aligned corporate messaging that add effort without adding assurance.
  • Prepare the holding statement for brand-aligned corporate messaging in advance.
  • Configure monitoring that flags coverage of brand-aligned corporate messaging within the hour.
  • Establish what evidence demonstrates brand-aligned corporate messaging is under control.

Session 2Correcting a false story about brand-aligned corporate messaging without amplifying it

  • Debrief after each significant episode involving brand-aligned corporate messaging.
  • Prepare the acknowledgement for brand-aligned corporate messaging that does not evade responsibility.
  • Build the competence framework that supports brand-aligned corporate messaging.
  • Close out actions on brand-aligned corporate messaging rather than leaving them open indefinitely.
02

Brand-aligned corporate messaging: crisis preparation, roles and authority

2 sessions · 8 points

Session 1Telling staff about brand-aligned corporate messaging before the press does

  • Record what was learned when brand-aligned corporate messaging did not go as planned.
  • Decide in advance when to correct misinformation about brand-aligned corporate messaging and when not to.
  • Identify the journalists who actually cover brand-aligned corporate messaging and what they need.
  • Review whether coverage of brand-aligned corporate messaging changed anything that matters.

Session 2Who answers for brand-aligned corporate messaging, and to whom

  • Sequence internal notification about brand-aligned corporate messaging ahead of external release.
  • Test the procedure for brand-aligned corporate messaging against a realistic scenario.
  • Name the crisis roles for brand-aligned corporate messaging and confirm authority to speak.
  • Check that records of brand-aligned corporate messaging answer the questions likely to be asked.
03

Brand-aligned corporate messaging: materials a journalist can actually use

2 sessions · 8 points

Session 1Who decides what during a crisis involving brand-aligned corporate messaging

  • Check communication on brand-aligned corporate messaging against legal and regulatory constraint.
  • Anticipate the objections brand-aligned corporate messaging will raise and prepare the answers.
  • Agree what will be standardised in brand-aligned corporate messaging and what will not.
  • Archive every statement issued on brand-aligned corporate messaging with date and approver.

Session 2Measuring communication on brand-aligned corporate messaging beyond clippings

  • Localise messaging on brand-aligned corporate messaging without fragmenting it.
  • Write the three key messages on brand-aligned corporate messaging and test them against hard questions.
  • Plan the sequence in which improvements to brand-aligned corporate messaging will be introduced.
  • Set out how exceptions to brand-aligned corporate messaging are requested and approved.
04

Brand-aligned corporate messaging: internal audiences and sequencing

2 sessions · 8 points

Session 1Building lasting competence in brand-aligned corporate messaging

  • Build a stakeholder map for brand-aligned corporate messaging and the message each needs.
  • Agree the smallest change to brand-aligned corporate messaging that would be visibly useful.
  • Review whether brand-aligned corporate messaging is aligned with the objectives of the communications function.
  • Compare the cost of brand-aligned corporate messaging with the cost of its absence.

Session 2The hard cases in brand-aligned corporate messaging and how to reason about them

  • Plan the recovery sequence after a reputational event involving brand-aligned corporate messaging.
  • Benchmark the organisation's brand-aligned corporate messaging against comparable operations.
  • Define the trigger that would require brand-aligned corporate messaging to be redesigned.
  • Set the response time target for enquiries about brand-aligned corporate messaging.

Choose the package that suits you

Silver Package

At least 3 people

USD1,250
  • Workshop or Program Participation
  • Airport Transfers
  • Customized Badge
  • Expert Mentorship (Private Sessions)
  • Supervision & Secretarial Services
  • Accredited Certificate of Participation
  • Complete Training Kit
  • Coffee Break
  • Closing Ceremony

Gold Package

At least 3 people

USD1,850
  • 5-night stay in a 5-star hotel
  • Workshop or Program Participation
  • Airport Transfers
  • Customized Badge
  • Expert Mentorship (Private Sessions)
  • Supervision & Secretarial Services
  • Accredited Certificate of Participation
  • Complete Training Kit
  • Coffee Break
  • Closing Ceremony

Complete your registration

We will contact you within one business day to confirm.