Designing Churn Prediction Models to Pre-Empt Customer Loss

Build a working method for churn prediction models that stands up to scrutiny and survives daily pressure.

📍 Cairo🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points

Course Overview

Discounting solves a problem in churn prediction models today and creates a larger one next quarter. Most disappointing results in this part of marketing and commercial practice trace back to an audience defined too broadly. Teams frequently over-invest in documenting this strand of marketing and commercial practice and under-invest in testing it. Every module pairs a short input on churn prediction models with structured practice on the participant's own material. They gain the ability to sequence improvements to this part of marketing and commercial practice in an order their organisation can absorb. Where this strand of marketing and commercial practice is measured, it improves; where it is only discussed, it drifts. It concentrates on the parts of churn prediction models that determine outcomes and treats the rest proportionately. The material serves both public bodies and commercial organisations dealing with the wider marketing and commercial practice agenda. Work concludes with a self-assessment of this strand of marketing and commercial practice that participants can repeat annually.

Expected Learning Outcomes

01

Align marketing and sales handover within churn prediction models so leads are not lost.

02

Design the qualification criteria that stop effort being wasted in churn prediction models.

03

Handle the trade-offs in churn prediction models between speed, cost and assurance explicitly rather than implicitly.

04

Prepare a short, evidence-based briefing on churn prediction models for senior management.

05

Choose channels for churn prediction models on evidence of where the audience decides.

06

Establish escalation routes for churn prediction models that work outside normal hours.

07

Set measurable objectives for churn prediction models tied to revenue rather than reach.

Who Should Attend

01

Founders and owner-managers running churn prediction models personally.

02

Business development managers pursuing opportunities in churn prediction models.

03

Anyone whose accountability for churn prediction models exceeds their current formal training in it.

04

Managers of multi-site operations seeking consistency in churn prediction models.

05

Marketing managers responsible for churn prediction models.

06

Account managers responsible for retention within churn prediction models.

Course Modules

01

Churn prediction models: retention, loyalty and lifetime value

2 sessions · 8 points

Session 1Keeping churn prediction models alive after the initial push

  • Plan the sequence in which improvements to churn prediction models will be introduced.
  • Document the sales process for churn prediction models so a new joiner can follow it.
  • Rank the weaknesses in churn prediction models by consequence rather than by ease of fixing.
  • Build the report on churn prediction models that answers whether to spend more or less.

Session 2Pricing churn prediction models on value rather than cost

  • Review whether short-term tactics on churn prediction models are damaging the brand.
  • Identify the data already collected that bears on churn prediction models.
  • Write the positioning claim for churn prediction models and test whether a competitor could say it too.
  • Set out how exceptions to churn prediction models are requested and approved.
02

Churn prediction models: pricing, value and discount control

2 sessions · 8 points

Session 1Defining the audience for churn prediction models narrowly enough to matter

  • Measure lifetime value from churn prediction models, not just first purchase.
  • Select channels for churn prediction models based on evidence, then cut the rest.
  • Review whether churn prediction models is aligned with the objectives of the commercial team.
  • Check that records of churn prediction models answer the questions likely to be asked.

Session 2Where the buyer actually decides on churn prediction models

  • Test creative for churn prediction models at small scale before full commitment.
  • Estimate the resource churn prediction models requires to run as designed.
  • Identify single points of dependency in churn prediction models and reduce them.
  • Set objectives for churn prediction models in revenue terms with a timeframe.
03

Churn prediction models: channels, content and creative

2 sessions · 8 points

Session 1Measuring churn prediction models when attribution is imperfect

  • Draft the minimum viable go-to-market plan for churn prediction models.
  • Agree the indicators that will show whether churn prediction models is improving.
  • Set the discount authority for churn prediction models and require justification.
  • Establish what evidence demonstrates churn prediction models is under control.

Session 2The claim about churn prediction models competitors cannot copy

  • Map the decision journey for churn prediction models and mark where the choice is actually made.
  • Close out actions on churn prediction models rather than leaving them open indefinitely.
  • Choose the next segment for churn prediction models and state why it is next.
  • Build the content that answers the buyer's real question about churn prediction models.
04

Churn prediction models: the customer journey and decision points

2 sessions · 8 points

Session 1Closing out churn prediction models and capturing what was learned

  • Define the handover point between marketing and sales in churn prediction models.
  • Agree the attribution model for churn prediction models and state its known limits.
  • Check that churn prediction models still works when volumes rise unexpectedly.
  • Describe the buyer for churn prediction models specifically enough to name who is excluded.

Session 2Comparing churn prediction models with recognised practice

  • Anticipate the objections churn prediction models will raise and prepare the answers.
  • Define acceptance criteria for churn prediction models in advance.
  • Structure pricing for churn prediction models against perceived value.
  • Agree the smallest change to churn prediction models that would be visibly useful.

Choose the package that suits you

Silver Package

At least 3 people

USD1,250
  • Workshop or Program Participation
  • Airport Transfers
  • Customized Badge
  • Expert Mentorship (Private Sessions)
  • Supervision & Secretarial Services
  • Accredited Certificate of Participation
  • Complete Training Kit
  • Coffee Break
  • Closing Ceremony

Gold Package

At least 3 people

USD1,850
  • 5-night stay in a 5-star hotel
  • Workshop or Program Participation
  • Airport Transfers
  • Customized Badge
  • Expert Mentorship (Private Sessions)
  • Supervision & Secretarial Services
  • Accredited Certificate of Participation
  • Complete Training Kit
  • Coffee Break
  • Closing Ceremony

Complete your registration

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