Prepare the documented evidence accreditation assessors expect on patient experience improvement.
Designing an Integrated Programme to Improve the Patient Experience
A practical programme in patient experience improvement for professionals who are accountable for results, not just awareness.
📍 Istanbul🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
In healthcare, a weakness in patient experience improvement is eventually paid for by a patient. The data supporting this part of health and pharmaceutical services is usually present but rarely assembled into a decision. Improvement in the wider health and pharmaceutical services agenda stalls when it depends on one capable individual rather than a defined method. Exercises escalate in difficulty, ending with the ambiguous situations that make patient experience improvement hard in practice. The programme suits teams tackling this strand of health and pharmaceutical services together as readily as individuals attending alone. Participants develop a defensible line of reasoning for the choices they make about this part of health and pharmaceutical services. The course gives participants a defensible structure for patient experience improvement and the judgement to adapt it. Post-incident reviews keep identifying weaknesses in this area of health and pharmaceutical services that were visible long before the incident. It closes by agreeing the smallest change to this aspect of health and pharmaceutical services that would make a visible difference.
Expected Learning Outcomes
Control cost per episode within patient experience improvement without shifting risk to patients.
Diagnose whether a problem in patient experience improvement is one of design, resourcing or discipline.
Establish escalation routes for patient experience improvement that work outside normal hours.
Plan continuity of patient experience improvement during surge, outbreak and emergency.
Audit patient experience improvement in practice, not only in policy.
Compare the organisation's handling of patient experience improvement with recognised practice, and close the material gaps.
Who Should Attend
Planning staff whose forecasts and budgets are affected by patient experience improvement.
Infection prevention and control practitioners covering patient experience improvement.
Health information and records staff supporting patient experience improvement.
Supply chain and biomedical staff supporting patient experience improvement.
Coordinators responsible for keeping records and documentation of patient experience improvement current.
Hospital and health facility managers accountable for patient experience improvement.
Course Modules
Patient experience improvement: infection prevention and patient safety
2 sessions · 8 pointsSession 1Infection risk created by patient experience improvement
- Close the loop: confirm changes to patient experience improvement improved the indicator they targeted.
- Assign responsibility for keeping documentation of patient experience improvement current.
- Close out actions on patient experience improvement rather than leaving them open indefinitely.
- Select quality indicators for patient experience improvement that measure outcome rather than activity.
Session 2Matching staffing on patient experience improvement to real demand
- Build medication safety checks into patient experience improvement at the point of highest risk.
- Test the procedure for patient experience improvement against a realistic scenario.
- Measure patient experience of patient experience improvement and feed it back to the team.
- Cost patient experience improvement per episode and identify avoidable waste.
Patient experience improvement: supply, cold chain and availability
2 sessions · 8 pointsSession 1Making patient experience improvement work when resources are constrained
- Draft the minimum viable clinical protocol for patient experience improvement.
- Reduce unwarranted variation in patient experience improvement between shifts and sites.
- Apply structured root cause analysis to the last adverse event involving patient experience improvement.
- Define the trigger that would require patient experience improvement to be redesigned.
Session 2Investigating an adverse event involving patient experience improvement
- Assemble the accreditation evidence pack for patient experience improvement.
- Name a single owner for each element of patient experience improvement.
- Confirm patient data handled within patient experience improvement meets confidentiality obligations.
- Compare the cost of patient experience improvement with the cost of its absence.
Patient experience improvement: cost, efficiency and sustainability of the service
2 sessions · 8 pointsSession 1Getting other functions to support patient experience improvement
- Confirm licensing and regulatory requirements applying to patient experience improvement are met.
- Reduce the variation in how patient experience improvement is carried out between teams.
- Establish who is informed, consulted and accountable in patient experience improvement.
- Check that consent processes within patient experience improvement are genuinely informed.
Session 2Auditing patient experience improvement at the bedside, not in the binder
- Audit patient experience improvement by observing practice, not by reading policy.
- Establish what evidence demonstrates patient experience improvement is under control.
- Check that patient experience improvement still works when volumes rise unexpectedly.
- Match staffing levels on patient experience improvement to measured demand across the week.
Patient experience improvement: incident reporting, investigation and learning
2 sessions · 8 pointsSession 1Closing out patient experience improvement and capturing what was learned
- Benchmark the organisation's patient experience improvement against comparable operations.
- Confirm the incident reporting route for patient experience improvement is quick and non-punitive.
- Prepare the summary of patient experience improvement that senior management will read.
- Verify cold chain and storage conditions for materials used in patient experience improvement.
Session 2Making incident reporting on patient experience improvement safe for staff
- Build the competence framework that supports patient experience improvement.
- Map the handovers in patient experience improvement between functions and secure them.
- Confirm that those complying with patient experience improvement understand why it exists.
- Confirm competence and continuing development for staff delivering patient experience improvement.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
We will contact you within one business day to confirm.