Pilot changes to employee service chatbots before rolling them out organisation-wide.
Deploying Chatbots in Employee Services
A concise, decision-focused programme covering employee service chatbots end to end.
📍 Tunis🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
People decide what employee service chatbots really means by watching who gets promoted. Most disputes about the wider people management and development agenda begin as a conversation that was handled badly. The teaching approach is deliberately practical: participants build a people policy for the people management and development discipline as they go. Ambition around employee service chatbots outruns capacity unless the sequencing is deliberate. The programme takes participants through this aspect of people management and development end to end, from framing the problem to closing it out. The course leaves participants able to diagnose weaknesses in the people management and development capability before they become incidents. Field experience suggests that the barrier to better employee service chatbots is rarely technical. The content is relevant to those who own this aspect of people management and development and to those who are held accountable for its results. Participants leave with a first-ninety-days plan for this part of people management and development rather than a set of notes.
Expected Learning Outcomes
Prepare managers for the emotional load employee service chatbots places on them.
Estimate what employee service chatbots costs to run properly, and what is lost when it is not.
Ensure decisions taken under employee service chatbots would withstand external scrutiny.
Measure the effect of employee service chatbots on retention, performance and engagement.
Document decisions about employee service chatbots in a form that remains useful after the people change.
Reduce avoidable variation in how employee service chatbots is carried out across teams.
Who Should Attend
Public sector personnel officers applying employee service chatbots within regulation.
Internal auditors reviewing how employee service chatbots is designed and operated.
Talent and organisational development specialists working on employee service chatbots.
Managers of multi-site operations seeking consistency in employee service chatbots.
Reward and compensation staff whose frameworks interact with employee service chatbots.
Individuals developing their own capability in employee service chatbots.
Course Modules
Employee service chatbots: review, learning and adjustment
2 sessions · 8 pointsSession 1Piloting a change to employee service chatbots before committing
- Compare intended and actual outcomes of employee service chatbots honestly.
- Set out how exceptions to employee service chatbots are requested and approved.
- Name a single owner for each element of employee service chatbots.
- Review employee service chatbots for unintended equity effects across groups.
Session 2What has to be agreed before work on employee service chatbots starts
- Assign responsibility for keeping documentation of employee service chatbots current.
- Verify six months later that changes to employee service chatbots have held.
- Agree the smallest change to employee service chatbots that would be visibly useful.
- Design the communication for employee service chatbots around the questions people will actually ask.
Employee service chatbots: exceptions, appeals and difficult cases
2 sessions · 8 pointsSession 1Reviewing employee service chatbots when nothing has gone wrong
- Set the annual review point for employee service chatbots and who attends.
- Compare the cost of employee service chatbots with the cost of its absence.
- Plan succession for roles most exposed to employee service chatbots.
- Build the internal briefing that explains employee service chatbots to those affected.
Session 2The exception to employee service chatbots that sets the precedent
- Agree what will be standardised in employee service chatbots and what will not.
- Define acceptance criteria for employee service chatbots in advance.
- Establish the boundary of employee service chatbots and record what sits outside it.
- Script the difficult conversation employee service chatbots requires and rehearse it.
Employee service chatbots: fairness, equity and consistency
2 sessions · 8 pointsSession 1Applying employee service chatbots consistently to the person you like least
- Pilot changes to employee service chatbots in one area before wider rollout.
- Build the appeals route for employee service chatbots and publish it.
- Test the policy on employee service chatbots against three real cases from the past year.
- Define who decides on employee service chatbots and who may only recommend.
Session 2Explaining employee service chatbots so people believe it
- Estimate the cost of employee service chatbots and the cost of leaving it unchanged.
- Agree the indicators that will show whether employee service chatbots is improving.
- State the purpose of employee service chatbots in one sentence a new manager would understand.
- Establish what evidence demonstrates employee service chatbots is under control.
Employee service chatbots: the manager conversation that decides the outcome
2 sessions · 8 pointsSession 1Moving employee service chatbots from approval to execution
- Distinguish symptoms from causes when employee service chatbots underperforms.
- Identify the data the organisation already holds that bears on employee service chatbots.
- Identify where judgement in employee service chatbots is legitimate and where it is not.
- Ask employees what employee service chatbots feels like from their side.
Session 2Appeals and grievances arising from employee service chatbots
- Plan the sequence in which improvements to employee service chatbots will be introduced.
- Establish who is informed, consulted and accountable in employee service chatbots.
- Measure the effect of employee service chatbots on retention and performance, not activity.
- Document the reasoning for every exception granted under employee service chatbots.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
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