Draw practical lessons from failures in banking customer relationship management without assigning blame that suppresses reporting.
Customer Relationship Management in the Banking Sector
A working programme in banking customer relationship management for managers who have to deliver with existing resources.
📍 Cairo🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Growth built on poorly controlled banking customer relationship management reverses faster than it accumulated. The audit trail behind relationship management matters as much as the decision itself. Participants test their assumptions about this part of financial and banking practice against scenarios designed to break weak ones. It is designed for mixed groups, so that banking customer relationship management is examined from more than one functional angle. Content is organised around the decisions practitioners actually face in this area of financial and banking practice, not around theory headings. Participants develop a defensible line of reasoning for the choices they make about relationship management. Progress on banking customer relationship management is usually lost in the gap between approval and execution. Practitioner evidence points the same way: relationship management improves fastest where responsibility for it is named and owned. The programme ends where implementation begins, with this strand of financial and banking practice broken into steps someone can start on Monday.
Expected Learning Outcomes
Set the minimum documentation for relationship management that is genuinely necessary, and stop there.
Assess the capital and liquidity implications of banking customer relationship management.
Build the client due diligence and monitoring appropriate to relationship management.
Build the control framework around banking customer relationship management that an examiner would accept.
Align relationship management with the wider objectives of the business line rather than optimising it in isolation.
Define the risk appetite applying to banking customer relationship management and translate it into operating limits.
Who Should Attend
Regulatory reporting analysts covering banking customer relationship management.
Treasury and asset-liability staff managing relationship management.
Risk managers assessing the exposure created by banking customer relationship management.
Relationship and product managers whose targets depend on relationship management.
Training and development staff building internal capability in banking customer relationship management.
Operations staff executing and settling relationship management.
Course Modules
Banking customer relationship management: audit evidence and examiner readiness
2 sessions · 8 pointsSession 1Comparing banking customer relationship management with recognised practice
- Map the handovers in banking customer relationship management between functions and secure them.
- Check the accounting treatment applied to relationship management against current standards.
- State the risk appetite for banking customer relationship management as a number, not an adjective.
- Prepare the evidence pack demonstrating relationship management operated as designed.
Session 2Setting a limit on relationship management that will actually be respected
- Agree what will be standardised in banking customer relationship management and what will not.
- Check the legal and contractual exposure created by relationship management.
- List the assumptions in any model supporting banking customer relationship management and when each was last challenged.
- Assess the capital consumed by relationship management under current and stressed conditions.
Relationship management: pricing, profitability and risk-adjusted return
2 sessions · 8 pointsSession 1Reading the current state of relationship management honestly
- Confirm segregation of duties across initiation, approval and settlement of banking customer relationship management.
- Confirm that those complying with relationship management understand why it exists.
- Set early warning indicators for banking customer relationship management with defined action thresholds.
- Identify single points of dependency in relationship management and reduce them.
Session 2Moving relationship management from approval to execution
- Identify where judgement in banking customer relationship management is legitimate and where it is not.
- Set out the decisions in relationship management that require sign-off and by whom.
- Agree who signs off banking customer relationship management and record that they did.
- Benchmark the organisation's relationship management against comparable operations.
Relationship management: exceptions, breaches and remediation
2 sessions · 8 pointsSession 1What a supervisor will ask about relationship management, and in what order
- Check that banking customer relationship management still works when volumes rise unexpectedly.
- Identify the data already collected that bears on relationship management.
- Test banking customer relationship management against a scenario the organisation would rather not model.
- Confirm client due diligence standards applied to relationship management are current.
Session 2The control on banking customer relationship management that looks strong and is not
- Verify reconciliation and settlement controls covering banking customer relationship management.
- Review concentration by counterparty, sector and geography inside relationship management.
- Confirm reporting on banking customer relationship management reaches the committee that can act on it.
- Draft the minimum viable control framework for relationship management.
Relationship management: reporting that supports a decision
2 sessions · 8 pointsSession 1The assumption inside the model for relationship management that nobody revisits
- Design the exception process for banking customer relationship management and require a documented rationale.
- Name a single owner for each element of relationship management.
- Identify the key controls over banking customer relationship management and who tests them.
- Set out how exceptions to relationship management are requested and approved.
Session 2Reporting relationship management so the reader can act on it
- Assign responsibility for keeping documentation of banking customer relationship management current.
- Verify six months later that changes to relationship management have held.
- Close out actions on banking customer relationship management rather than leaving them open indefinitely.
- Prepare the summary of relationship management that senior management will read.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
We will contact you within one business day to confirm.