Warehouse performance on voice-directed picking is decided by layout and discipline long before technology. Most procurement disputes about the wider procurement and supply operations agenda originate in a specification written too quickly. Across sectors, teams that rehearse this part of procurement and supply operations outperform teams that only plan it. Exercises escalate in difficulty, ending with the ambiguous situations that make voice-directed picking hard in practice. The programme is built to be used, and every section of this aspect of procurement and supply operations it covers ends in something applicable. The programme builds the judgement to know which parts of the practice within procurement and supply operations to standardise and which to leave flexible. Improvement in voice-directed picking stalls when it depends on one capable individual rather than a defined method. It is pitched for practitioners with responsibility for this part of procurement and supply operations, not for observers of it. It closes by agreeing the smallest change to this area of procurement and supply operations that would make a visible difference.
Expected Learning Outcomes
✓
Establish escalation routes for voice-directed picking that work outside normal hours.
✓
Establish what evidence would demonstrate that voice-directed picking is under control.
✓
Build a supplier performance regime covering voice-directed picking with real consequences.
✓
Assess continuity risk in voice-directed picking and build a proportionate mitigation.
✓
Diagnose whether a problem in voice-directed picking is one of design, resourcing or discipline.
✓
Build the approval and segregation controls preventing procurement fraud in voice-directed picking.
✓
Apply sustainability and ethical sourcing criteria to voice-directed picking.
Who Should Attend
✓
Analysts producing the data on which decisions about voice-directed picking rest.
✓
Supply chain planners forecasting demand for voice-directed picking.
✓
Public sector tendering officers applying voice-directed picking under procurement regulation.
✓
Supplier relationship managers developing partners in voice-directed picking.
✓
Logistics and distribution staff moving material in voice-directed picking.
✓
Experienced practitioners formalising an approach to voice-directed picking that has grown up informally.
Course Modules
Open any module to see its sessions and topics.
01
Voice-directed picking: supplier performance and relationship management
2 sessions · 8 points
Session 1The approval control on voice-directed picking that prevents fraud
Agree what will be standardised in voice-directed picking and what will not.
Set out the decisions in voice-directed picking that require sign-off and by whom.
Estimate the resource voice-directed picking requires to run as designed.
Build the internal briefing that explains voice-directed picking to those affected.
Session 2Reading the current state of voice-directed picking honestly
Compare the cost of voice-directed picking with the cost of its absence.
Establish the boundary of voice-directed picking and record what sits outside it.
Define measurable service levels in the contract covering voice-directed picking.
Identify slow-moving and obsolete stock inside voice-directed picking and decide its fate.
02
Voice-directed picking: measurement, savings validation and reporting
2 sessions · 8 points
Session 1The decisions in voice-directed picking that cannot be delegated
Map the physical flow of voice-directed picking through receiving, storage and dispatch.
Check that records of voice-directed picking answer the questions likely to be asked.
Identify single-source dependencies in voice-directed picking and cost the alternatives.
Assign responsibility for keeping documentation of voice-directed picking current.
Session 2Choosing the right sourcing approach for voice-directed picking
Confirm traceability from supplier to point of use for voice-directed picking.
Anticipate the objections voice-directed picking will raise and prepare the answers.
Set the stock count cycle for voice-directed picking and act on discrepancies.
Evaluate voice-directed picking on total cost of ownership across the full life.
03
Voice-directed picking: controls, segregation and fraud prevention
2 sessions · 8 points
Session 1The single point of failure inside voice-directed picking
Agree the escalation route when supply of voice-directed picking is disrupted.
Review whether inventory policy on voice-directed picking still matches actual demand.
Identify where judgement in voice-directed picking is legitimate and where it is not.
Benchmark the organisation's voice-directed picking against comparable operations.
Session 2Getting other functions to support voice-directed picking
Negotiate payment terms on voice-directed picking without pushing suppliers into distress.
Segment spend on voice-directed picking by value and supply risk before choosing an approach.
Assess supplier financial health for critical elements of voice-directed picking.
Check the delivery terms and customs classification applied to voice-directed picking.
04
Voice-directed picking: inventory policy and working capital
2 sessions · 8 points
Session 1Writing a specification for voice-directed picking suppliers can price accurately
Write down the assumptions underpinning the approach to voice-directed picking.
Rank the weaknesses in voice-directed picking by consequence rather than by ease of fixing.
Write the specification for voice-directed picking so two suppliers would price it the same way.
Review the audit trail for the last three award decisions on voice-directed picking.
Session 2Evaluating suppliers on voice-directed picking beyond the lowest number
Verify segregation between requisition, approval and receipt in voice-directed picking.
Record the rationale for each significant choice made about voice-directed picking.
Set the review interval for voice-directed picking and who attends.
Agree the indicators that will show whether voice-directed picking is improving.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
Workshop or Program Participation
Airport Transfers
Customized Badge
Expert Mentorship (Private Sessions)
Supervision & Secretarial Services
Accredited Certificate of Participation
Complete Training Kit
Coffee Break
Closing Ceremony
Gold Package
At least 3 people
USD1,850
5-night stay in a 5-star hotel
Workshop or Program Participation
Airport Transfers
Customized Badge
Expert Mentorship (Private Sessions)
Supervision & Secretarial Services
Accredited Certificate of Participation
Complete Training Kit
Coffee Break
Closing Ceremony
Complete your registration
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