Adapt recognised practice on trust and delegation to local constraints without hollowing it out.
Building Trust and Delegating Authority Within the Team
Turn trust and delegation from a stated policy into a practice your organisation can evidence.
📍 Tunis🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
A process for trust and delegation that managers quietly work around has already failed. Most disputes about the wider people management and development agenda begin as a conversation that was handled badly. The programme builds the judgement to know which parts of this strand of people management and development to standardise and which to leave flexible. The course sets out a working method for trust and delegation that participants can apply the week they return. Comparative studies of the practice within people management and development across sectors find the same handful of failure points recurring. Participants apply this aspect of people management and development to their own workforce throughout, so the output is directly usable. Progress on trust and delegation is usually lost in the gap between approval and execution. The level assumes working familiarity with the workforce but no prior formal training in this part of people management and development. Participants leave with a first-ninety-days plan for this strand of people management and development rather than a set of notes.
Expected Learning Outcomes
Verify that improvements to trust and delegation have held six months after they were introduced.
Handle exceptions to trust and delegation consistently and document the reasoning.
Design the communication that makes trust and delegation understood rather than merely announced.
Build the internal capability for trust and delegation rather than depending on external support indefinitely.
Build capability in trust and delegation across the management line, not only in the people function.
Review trust and delegation annually against what actually happened, not what was intended.
Who Should Attend
Public sector personnel officers applying trust and delegation within regulation.
Senior leaders accountable for the culture trust and delegation produces.
Department heads accountable for the results of trust and delegation.
Line managers who apply trust and delegation in practice.
Learning and development officers building capability in trust and delegation.
Specialists advising senior management on trust and delegation.
Course Modules
Trust and delegation: capability across the management line
2 sessions · 8 pointsSession 1Keeping trust and delegation alive after the initial push
- Define who decides on trust and delegation and who may only recommend.
- Test the policy on trust and delegation against three real cases from the past year.
- Script the difficult conversation trust and delegation requires and rehearse it.
- State the purpose of trust and delegation in one sentence a new manager would understand.
Session 2Explaining trust and delegation so people believe it
- Assign responsibility for keeping documentation of trust and delegation current.
- Establish who is informed, consulted and accountable in trust and delegation.
- Confirm records relating to trust and delegation meet retention and privacy rules.
- Measure the effect of trust and delegation on retention and performance, not activity.
Trust and delegation: records, privacy and legal defensibility
2 sessions · 8 pointsSession 1Appeals and grievances arising from trust and delegation
- Compare intended and actual outcomes of trust and delegation honestly.
- Ask employees what trust and delegation feels like from their side.
- Rehearse the briefing on trust and delegation that would follow an incident.
- Distinguish symptoms from causes when trust and delegation underperforms.
Session 2Comparing trust and delegation with recognised practice
- Record what was learned when trust and delegation did not go as planned.
- Build the appeals route for trust and delegation and publish it.
- Define the trigger that would require trust and delegation to be redesigned.
- Benchmark the organisation's trust and delegation against comparable operations.
Trust and delegation: policy design and legal footing
2 sessions · 8 pointsSession 1Applying trust and delegation consistently to the person you like least
- Review trust and delegation for unintended equity effects across groups.
- Document the reasoning for every exception granted under trust and delegation.
- Set the annual review point for trust and delegation and who attends.
- Design the communication for trust and delegation around the questions people will actually ask.
Session 2Who answers for trust and delegation, and to whom
- Train line managers on trust and delegation rather than handling every case centrally.
- Check that records of trust and delegation answer the questions likely to be asked.
- Plan the sequence in which improvements to trust and delegation will be introduced.
- Compare the cost of trust and delegation with the cost of its absence.
Trust and delegation: exceptions, appeals and difficult cases
2 sessions · 8 pointsSession 1Building manager capability in trust and delegation rather than owning it centrally
- Check that trust and delegation complies with current labour regulation in every location.
- Plan succession for roles most exposed to trust and delegation.
- Prepare the summary of trust and delegation that senior management will read.
- Identify where judgement in trust and delegation is legitimate and where it is not.
Session 2Writing a policy on trust and delegation a line manager can actually use
- Agree the smallest change to trust and delegation that would be visibly useful.
- Map the handovers in trust and delegation between functions and secure them.
- Name a single owner for each element of trust and delegation.
- Identify single points of dependency in trust and delegation and reduce them.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
We will contact you within one business day to confirm.