The documentation for technology investment value is accurate only until the next release. Security and delivery speed are traded against each other in this aspect of technology and systems delivery whether or not anyone says so. The professional literature on the technology and systems delivery discipline converges on a small set of controls that reliably work. Exercises escalate in difficulty, ending with the ambiguous situations that make technology investment value hard in practice. Participants gain a clear basis for measuring what this area of technology and systems delivery has actually achieved. It is written for people who have to make this part of technology and systems delivery work with the resources they already have. Most organisations already have a policy on technology investment value; far fewer can show it working. It concentrates on the parts of this area of technology and systems delivery that determine outcomes and treats the rest proportionately. The final module sets out how progress on the technology and systems delivery discipline will be evidenced six months later.
Expected Learning Outcomes
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Apply access control and least privilege throughout technology investment value.
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Build the deployment pipeline for technology investment value so releases are routine rather than events.
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Structure records of technology investment value so that they answer the questions an auditor will actually ask.
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Manage change to technology investment value so every release can be rolled back.
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Integrate technology investment value into existing management routines rather than running it separately.
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Apply data protection and retention requirements within technology investment value.
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Assign clear ownership for each element of technology investment value across the functions involved.
Who Should Attend
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Service desk and support leads handling incidents in technology investment value.
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Experienced practitioners formalising an approach to technology investment value that has grown up informally.
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Vendor managers overseeing suppliers involved in technology investment value.
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Procurement and contracting staff whose agreements set obligations around technology investment value.
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IT managers and service owners responsible for technology investment value.
