Apply access control and least privilege throughout technology investment value.
Building Systems to Measure the Added Value of Technology Investments
A working programme in technology investment value for managers who have to deliver with existing resources.
📍 Tripoli🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
The documentation for technology investment value is accurate only until the next release. Security and delivery speed are traded against each other in this aspect of technology and systems delivery whether or not anyone says so. The professional literature on the technology and systems delivery discipline converges on a small set of controls that reliably work. Exercises escalate in difficulty, ending with the ambiguous situations that make technology investment value hard in practice. Participants gain a clear basis for measuring what this area of technology and systems delivery has actually achieved. It is written for people who have to make this part of technology and systems delivery work with the resources they already have. Most organisations already have a policy on technology investment value; far fewer can show it working. It concentrates on the parts of this area of technology and systems delivery that determine outcomes and treats the rest proportionately. The final module sets out how progress on the technology and systems delivery discipline will be evidenced six months later.
Expected Learning Outcomes
Build the deployment pipeline for technology investment value so releases are routine rather than events.
Structure records of technology investment value so that they answer the questions an auditor will actually ask.
Manage change to technology investment value so every release can be rolled back.
Integrate technology investment value into existing management routines rather than running it separately.
Apply data protection and retention requirements within technology investment value.
Assign clear ownership for each element of technology investment value across the functions involved.
Who Should Attend
Service desk and support leads handling incidents in technology investment value.
Experienced practitioners formalising an approach to technology investment value that has grown up informally.
Vendor managers overseeing suppliers involved in technology investment value.
Procurement and contracting staff whose agreements set obligations around technology investment value.
IT managers and service owners responsible for technology investment value.
Solution architects designing technology investment value.
Course Modules
Technology investment value: incident response and severity
2 sessions · 8 pointsSession 1Getting other functions to support technology investment value
- Test the failover for technology investment value rather than assuming it works.
- Confirm the support model and escalation path for technology investment value.
- Define incident severity levels for technology investment value and the response each triggers.
- Identify the single points of failure in technology investment value.
Session 2Building the method for technology investment value step by step
- Confirm data retention and deletion rules applied within technology investment value.
- Document the runbook for technology investment value to the level a new engineer could use.
- Agree the indicators that will show whether technology investment value is improving.
- Confirm every release of technology investment value can be rolled back within a defined time.
Technology investment value: monitoring, alerting and observability
2 sessions · 8 pointsSession 1Documenting technology investment value so someone else can operate it
- Set delivery and reliability indicators for technology investment value the team trusts.
- Review logging on technology investment value for coverage and retention.
- Record what was learned when technology investment value did not go as planned.
- Build the competence framework that supports technology investment value.
Session 2Monitoring technology investment value from the user's point of view
- Assess the exit route from any cloud or vendor dependency in technology investment value.
- Check that technology investment value still works when volumes rise unexpectedly.
- Prepare the summary of technology investment value that senior management will read.
- Record the technical debt in technology investment value and schedule repayment.
Technology investment value: documentation, support and handover
2 sessions · 8 pointsSession 1Retiring the legacy part of technology investment value
- Plan the sequence in which improvements to technology investment value will be introduced.
- Record the rationale for each significant choice made about technology investment value.
- State the availability and recovery objectives for technology investment value as numbers.
- Name a single owner for each element of technology investment value.
Session 2Setting availability and recovery targets for technology investment value honestly
- Inventory third-party dependencies inside technology investment value and their update status.
- Configure alerting on technology investment value that reflects what users experience.
- Confirm that those complying with technology investment value understand why it exists.
- Arrange the handover of technology investment value so capability survives staff changes.
Technology investment value: change control and rollback
2 sessions · 8 pointsSession 1Least privilege in technology investment value without blocking the work
- Set the review interval for technology investment value and who attends.
- Map the handovers in technology investment value between functions and secure them.
- Identify single points of dependency in technology investment value and reduce them.
- Anticipate the objections technology investment value will raise and prepare the answers.
Session 2What to measure in technology investment value and what to ignore
- Write down the assumptions underpinning the approach to technology investment value.
- Establish who is informed, consulted and accountable in technology investment value.
- Restore a backup of technology investment value in a test environment and time it.
- Apply change control to technology investment value including emergency changes.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
We will contact you within one business day to confirm.