Document decisions about network service quality monitoring in a form that remains useful after the people change.
Building Strategies to Monitor Service Quality in Communication Networks
Build a working method for network service quality monitoring that stands up to scrutiny and survives daily pressure.
📍 Tunis🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Technical debt in network service quality monitoring is borrowed against future delivery capacity, at compound interest. Availability targets for quality monitoring are commercial commitments, whatever the engineering team calls them. Participants develop a defensible line of reasoning for the choices they make about the technology and systems delivery discipline. The course gives participants a defensible structure for network service quality monitoring and the judgement to adapt it. Buying a tool rarely fixes the practice within technology and systems delivery; the underlying capability has to be built internally first. Organisations that document quality monitoring properly resolve disputes about it far more quickly. Participants test their assumptions about network service quality monitoring against scenarios designed to break weak ones. It is pitched for practitioners with responsibility for quality monitoring, not for observers of it. Participants finish with a short, specific brief on the technology and systems delivery discipline ready to put in front of a decision maker.
Expected Learning Outcomes
Structure the service desk and support model for quality monitoring.
Select indicators that show whether network service quality monitoring is improving, and reject those that only look useful.
Build incident response for quality monitoring with defined severity and escalation.
Build the deployment pipeline for network service quality monitoring so releases are routine rather than events.
Measure delivery and reliability of quality monitoring with indicators teams trust.
Establish what evidence would demonstrate that network service quality monitoring is under control.
Who Should Attend
IT managers and service owners responsible for network service quality monitoring.
Service desk and support leads handling incidents in quality monitoring.
Project managers delivering changes to network service quality monitoring.
Business partners who must understand quality monitoring well enough to challenge it.
Coordinators responsible for keeping records and documentation of network service quality monitoring current.
Information security specialists protecting quality monitoring.
Course Modules
Network service quality monitoring: monitoring, alerting and observability
2 sessions · 8 pointsSession 1The paperwork for network service quality monitoring that is actually needed
- Collect evidence on the present handling of network service quality monitoring before proposing changes.
- Agree the indicators that will show whether quality monitoring is improving.
- Measure current load on network service quality monitoring and project it forward twelve months.
- Set the review interval for quality monitoring and who attends.
Session 2Dependencies and supply chain risk in quality monitoring
- Review whether network service quality monitoring is aligned with the objectives of the technical platform.
- Establish the boundary of quality monitoring and record what sits outside it.
- Agree the smallest change to network service quality monitoring that would be visibly useful.
- Inventory third-party dependencies inside quality monitoring and their update status.
Quality monitoring: build, pipeline and release discipline
2 sessions · 8 pointsSession 1Making releases of quality monitoring routine instead of risky
- Anticipate the objections network service quality monitoring will raise and prepare the answers.
- Test the failover for quality monitoring rather than assuming it works.
- Restore a backup of network service quality monitoring in a test environment and time it.
- Assign responsibility for keeping documentation of quality monitoring current.
Session 2Building lasting competence in quality monitoring
- Configure alerting on network service quality monitoring that reflects what users experience.
- Prepare the response for the most likely failure in quality monitoring.
- Confirm every release of network service quality monitoring can be rolled back within a defined time.
- Prepare the summary of quality monitoring that senior management will read.
Quality monitoring: incident response and severity
2 sessions · 8 pointsSession 1Sizing capacity for quality monitoring on measured growth
- Apply change control to network service quality monitoring including emergency changes.
- Build the competence framework that supports quality monitoring.
- Identify the single points of failure in network service quality monitoring.
- Draft the minimum viable technical standard for quality monitoring.
Session 2Proving the backup of network service quality monitoring by restoring it
- Review logging on network service quality monitoring for coverage and retention.
- Confirm the support model and escalation path for quality monitoring.
- Confirm data retention and deletion rules applied within network service quality monitoring.
- Map the handovers in quality monitoring between functions and secure them.
Quality monitoring: architecture and designing for failure
2 sessions · 8 pointsSession 1The hard cases in quality monitoring and how to reason about them
- Remove steps in network service quality monitoring that add effort without adding assurance.
- Establish who is informed, consulted and accountable in quality monitoring.
- Set delivery and reliability indicators for network service quality monitoring the team trusts.
- Document the runbook for quality monitoring to the level a new engineer could use.
Session 2Least privilege in quality monitoring without blocking the work
- Define incident severity levels for network service quality monitoring and the response each triggers.
- Assess the exit route from any cloud or vendor dependency in quality monitoring.
- Decide what will be stopped to create capacity for network service quality monitoring.
- Run a load test on quality monitoring at expected peak plus a margin.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
We will contact you within one business day to confirm.