Prepare spokespeople to handle hostile questioning on regulatory body relations.
Building Strategies to Manage Relationships with Regulatory Bodies
A practical programme in regulatory body relations for professionals who are accountable for results, not just awareness.
Course Overview
Journalists covering regulatory body relations are working to a deadline you do not control. Credibility in the communications and media practice discipline is spent quickly and rebuilt slowly. A common pattern is strong design of this aspect of communications and media practice paired with weak follow-through. Comparative studies of regulatory body relations across sectors find the same handful of failure points recurring. Participants leave with a method for the communications and media practice capability, not a set of opinions about it. It is designed for mixed groups, so that the wider communications and media practice agenda is examined from more than one functional angle. Discussion is anchored to worked examples of regulatory body relations rather than to abstract argument. Participants gain a clear basis for measuring what this aspect of communications and media practice has actually achieved. Participants leave with a plan for the practice within communications and media practice sized to what their organisation can realistically absorb.
Expected Learning Outcomes
Design the crisis response plan for regulatory body relations with named roles and pre-agreed authority.
Assess the current state of regulatory body relations against a structured set of criteria rather than impressions.
Build the archive and record of communication on regulatory body relations.
Test the organisation's response to regulatory body relations under conditions that are less than ideal.
Compare the organisation's handling of regulatory body relations with recognised practice, and close the material gaps.
Build community and stakeholder engagement around regulatory body relations.
Who Should Attend
Digital and social media managers handling regulatory body relations online.
Staff seconded into improvement work on regulatory body relations.
Journalists and editors working on stories involving regulatory body relations.
Investor relations officers communicating regulatory body relations to markets.
Government relations and public affairs officers covering regulatory body relations.
Analysts producing the data on which decisions about regulatory body relations rest.
Course Modules
Regulatory body relations: measurement beyond coverage volume
2 sessions · 8 pointsSession 1Coordinating regulatory body relations across markets and languages
- Rehearse the briefing on regulatory body relations that would follow an incident.
- Decide in advance when to correct misinformation about regulatory body relations and when not to.
- Establish the boundary of regulatory body relations and record what sits outside it.
- Set out how exceptions to regulatory body relations are requested and approved.
Session 2Keeping regulatory body relations alive after the initial push
- Check that records of regulatory body relations answer the questions likely to be asked.
- Reduce the variation in how regulatory body relations is carried out between teams.
- Close out actions on regulatory body relations rather than leaving them open indefinitely.
- Configure monitoring that flags coverage of regulatory body relations within the hour.
Regulatory body relations: internal audiences and sequencing
2 sessions · 8 pointsSession 1Telling staff about regulatory body relations before the press does
- Sequence internal notification about regulatory body relations ahead of external release.
- Plan the recovery sequence after a reputational event involving regulatory body relations.
- Rehearse the hostile interview on regulatory body relations with a real challenger.
- Compare the cost of regulatory body relations with the cost of its absence.
Session 2Apologising for regulatory body relations credibly
- Check communication on regulatory body relations against legal and regulatory constraint.
- Assign responsibility for keeping documentation of regulatory body relations current.
- Confirm that reporting on regulatory body relations reaches the people who can act.
- Prepare the acknowledgement for regulatory body relations that does not evade responsibility.
Regulatory body relations: materials a journalist can actually use
2 sessions · 8 pointsSession 1The hard cases in regulatory body relations and how to reason about them
- Define the trigger that would require regulatory body relations to be redesigned.
- Write the three key messages on regulatory body relations and test them against hard questions.
- Draft materials on regulatory body relations that need no rewriting to be published.
- Agree who signs off statements on regulatory body relations outside working hours.
Session 2Building the method for regulatory body relations step by step
- Localise messaging on regulatory body relations without fragmenting it.
- Review whether coverage of regulatory body relations changed anything that matters.
- Plan the sequence in which improvements to regulatory body relations will be introduced.
- Test the procedure for regulatory body relations against a realistic scenario.
Regulatory body relations: misinformation, correction and restraint
2 sessions · 8 pointsSession 1Measuring communication on regulatory body relations beyond clippings
- Set the response time target for enquiries about regulatory body relations.
- Prepare the holding statement for regulatory body relations in advance.
- Map the handovers in regulatory body relations between functions and secure them.
- Define what success in communicating regulatory body relations looks like, numerically.
Session 2Writing on regulatory body relations so a journalist can publish it
- Name the crisis roles for regulatory body relations and confirm authority to speak.
- Build the competence framework that supports regulatory body relations.
- Check that regulatory body relations still works when volumes rise unexpectedly.
- Set the review interval for regulatory body relations and who attends.
Choose the package that suits you
Silver Package
At least 3 people
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
We will contact you within one business day to confirm.