Building Returns Sorting Protocols and Determining Their Final Disposition

Turn returns sorting and disposition from a stated policy into a practice your organisation can evidence.

📍 Tunis🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points

Course Overview

Warehouse performance on returns sorting and disposition is decided by layout and discipline long before technology. Single sourcing on sorting and disposition looks efficient until the day it is not. Discussion is anchored to worked examples of this area of procurement and supply operations rather than to abstract argument. Most organisations already have a policy on returns sorting and disposition; far fewer can show it working. The course covers the procurement and supply operations capability at the level of detail needed to act, and stops there. Participants gain a clear basis for measuring what sorting and disposition has actually achieved. Where returns sorting and disposition is measured, it improves; where it is only discussed, it drifts. The material serves both public bodies and commercial organisations dealing with sorting and disposition. The programme closes with an action plan for this part of procurement and supply operations that each participant writes for their own organisation.

Expected Learning Outcomes

01

Build a register of the risks attaching to returns sorting and disposition and keep it current.

02

Segment spend on sorting and disposition and apply a sourcing strategy proportionate to risk and value.

03

Define the scope and boundaries of returns sorting and disposition so that responsibility for it is unambiguous.

04

Design a practical operating method for sorting and disposition that fits the organisation's size and maturity.

05

Design receiving, storage and picking flows supporting returns sorting and disposition.

06

Write a specification for sorting and disposition that suppliers can price without guessing.

07

Apply sustainability and ethical sourcing criteria to returns sorting and disposition.

Who Should Attend

01

Internal auditors examining controls over returns sorting and disposition.

02

Internal auditors reviewing how sorting and disposition is designed and operated.

03

Engineering and maintenance staff specifying requirements for returns sorting and disposition.

04

Quality staff inspecting incoming material in sorting and disposition.

05

Analysts producing the data on which decisions about returns sorting and disposition rest.

06

Supplier relationship managers developing partners in sorting and disposition.

Course Modules

01

Returns sorting and disposition: sourcing strategy and market approach

2 sessions · 8 points

Session 1Choosing the right sourcing approach for returns sorting and disposition

  • Review the audit trail for the last three award decisions on returns sorting and disposition.
  • Prepare the response for the most likely failure in sorting and disposition.
  • Confirm that reporting on returns sorting and disposition reaches the people who can act.
  • Negotiate payment terms on sorting and disposition without pushing suppliers into distress.

Session 2The approval control on sorting and disposition that prevents fraud

  • Confirm that contractual obligations around returns sorting and disposition are understood.
  • Review whether inventory policy on sorting and disposition still matches actual demand.
  • Segment spend on returns sorting and disposition by value and supply risk before choosing an approach.
  • Name a single owner for each element of sorting and disposition.
02

Sorting and disposition: warehouse layout, flow and handling

2 sessions · 8 points

Session 1What to measure in sorting and disposition and what to ignore

  • Evaluate returns sorting and disposition on total cost of ownership across the full life.
  • Estimate the resource sorting and disposition requires to run as designed.
  • Identify slow-moving and obsolete stock inside returns sorting and disposition and decide its fate.
  • Validate claimed savings on sorting and disposition against actual invoiced spend.

Session 2The decisions in sorting and disposition that cannot be delegated

  • Rank the weaknesses in returns sorting and disposition by consequence rather than by ease of fixing.
  • Agree the escalation route when supply of sorting and disposition is disrupted.
  • Verify six months later that changes to returns sorting and disposition have held.
  • Identify single-source dependencies in sorting and disposition and cost the alternatives.
03

Sorting and disposition: supplier performance and relationship management

2 sessions · 8 points

Session 1What has to be agreed before work on sorting and disposition starts

  • Set out how exceptions to returns sorting and disposition are requested and approved.
  • Apply ethical and environmental criteria to supplier selection in sorting and disposition.
  • Verify segregation between requisition, approval and receipt in returns sorting and disposition.
  • Confirm that those complying with sorting and disposition understand why it exists.

Session 2Setting reorder points and safety stock for returns sorting and disposition

  • Confirm traceability from supplier to point of use for returns sorting and disposition.
  • Write down the assumptions underpinning the approach to sorting and disposition.
  • Identify where judgement in returns sorting and disposition is legitimate and where it is not.
  • Close out actions on sorting and disposition rather than leaving them open indefinitely.
04

Sorting and disposition: inventory policy and working capital

2 sessions · 8 points

Session 1Proving the savings claimed on sorting and disposition were real

  • Set escalation thresholds for returns sorting and disposition that work out of hours.
  • Check the delivery terms and customs classification applied to sorting and disposition.
  • Map the physical flow of returns sorting and disposition through receiving, storage and dispatch.
  • Set the review interval for sorting and disposition and who attends.

Session 2Contract terms on sorting and disposition that survive execution

  • Write the specification for returns sorting and disposition so two suppliers would price it the same way.
  • Collect evidence on the present handling of sorting and disposition before proposing changes.
  • Define measurable service levels in the contract covering returns sorting and disposition.
  • Define the trigger that would require sorting and disposition to be redesigned.

Choose the package that suits you

Silver Package

At least 3 people

USD1,250
  • Workshop or Program Participation
  • Airport Transfers
  • Customized Badge
  • Expert Mentorship (Private Sessions)
  • Supervision & Secretarial Services
  • Accredited Certificate of Participation
  • Complete Training Kit
  • Coffee Break
  • Closing Ceremony

Gold Package

At least 3 people

USD1,850
  • 5-night stay in a 5-star hotel
  • Workshop or Program Participation
  • Airport Transfers
  • Customized Badge
  • Expert Mentorship (Private Sessions)
  • Supervision & Secretarial Services
  • Accredited Certificate of Participation
  • Complete Training Kit
  • Coffee Break
  • Closing Ceremony

Complete your registration

We will contact you within one business day to confirm.