Accreditation bodies assess hospital operational planning on documented evidence of consistent practice. Cost pressure and quality expectations on the health and pharmaceutical services capability are rising at the same time. The programme works equally well for those formalising this part of health and pharmaceutical services for the first time and those improving an existing approach. They acquire practical criteria for judging when hospital operational planning is working and when it is only appearing to. Work is grounded in real cases drawn from the health and pharmaceutical services discipline, which each participant adapts to conditions in their own organisation. A common pattern is strong design of this strand of health and pharmaceutical services paired with weak follow-through. The programme is built to be used, and every section of hospital operational planning it covers ends in something applicable. Comparative studies of the health and pharmaceutical services capability across sectors find the same handful of failure points recurring. The final module sets out how progress on this strand of health and pharmaceutical services will be evidenced six months later.
Expected Learning Outcomes
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Manage the supply chain and cold chain supporting hospital operational planning.
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Review contracts and agreements for the obligations they create around hospital operational planning.
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Build informed consent and ethics practice into hospital operational planning.
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Prepare the documented evidence accreditation assessors expect on hospital operational planning.
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Recognise early indicators that hospital operational planning is drifting away from its intended design.
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Measure patient experience of hospital operational planning and act on what it shows.
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Compare the organisation's handling of hospital operational planning with recognised practice, and close the material gaps.
Who Should Attend
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Public sector officials applying hospital operational planning within a regulated framework.
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Business partners who must understand hospital operational planning well enough to challenge it.
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Pharmacists and pharmacy managers involved in hospital operational planning.
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Medical directors overseeing clinical governance of hospital operational planning.
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Health information and records staff supporting hospital operational planning.
