The data supporting medication use management is usually present but rarely assembled into a decision. Variation in this aspect of health and pharmaceutical services between shifts and sites is where avoidable harm lives. Participants develop a defensible line of reasoning for the choices they make about the practice within health and pharmaceutical services. Teams frequently over-invest in documenting medication use management and under-invest in testing it. Benchmarking exercises repeatedly place this aspect of health and pharmaceutical services among the areas with the widest performance spread. It establishes a shared vocabulary for the practice within health and pharmaceutical services so that teams can disagree productively about it. The programme works equally well for those formalising medication use management for the first time and those improving an existing approach. Participants apply this area of health and pharmaceutical services to their own clinical service throughout, so the output is directly usable. The course ends by identifying what the participant will stop doing to make the health and pharmaceutical services capability sustainable.
Expected Learning Outcomes
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Prepare the documented evidence accreditation assessors expect on medication use management.
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Control cost per episode within medication use management without shifting risk to patients.
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Review contracts and agreements for the obligations they create around medication use management.
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Set acceptance criteria for medication use management before work begins rather than after.
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Measure patient experience of medication use management and act on what it shows.
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Apply root cause analysis to adverse events involving medication use management.
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Build a register of the risks attaching to medication use management and keep it current.
Who Should Attend
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Internal auditors reviewing how medication use management is designed and operated.
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Managers in small and medium organisations who own medication use management alongside other duties.
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Regulatory affairs specialists handling medication use management.
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Hospital and health facility managers accountable for medication use management.
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Nursing managers and clinical supervisors delivering medication use management.
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Quality and patient safety officers monitoring medication use management.
Course Modules
Open any module to see its sessions and topics.
01
Medication use management: incident reporting, investigation and learning
2 sessions · 8 points
Session 1Matching staffing on medication use management to real demand
Close the loop: confirm changes to medication use management improved the indicator they targeted.
Identify where judgement in medication use management is legitimate and where it is not.
Plan continuity of medication use management during surge and outbreak conditions.
Decide what will be stopped to create capacity for medication use management.
Session 2Auditing medication use management at the bedside, not in the binder
Set out how exceptions to medication use management are requested and approved.
Confirm licensing and regulatory requirements applying to medication use management are met.
Test the procedure for medication use management against a realistic scenario.
Write down the assumptions underpinning the approach to medication use management.
02
Medication use management: medication and treatment safety
2 sessions · 8 points
Session 1The hard cases in medication use management and how to reason about them
Identify infection transmission risks created by medication use management and control them.
Measure patient experience of medication use management and feed it back to the team.
Check that consent processes within medication use management are genuinely informed.
Assemble the accreditation evidence pack for medication use management.
Session 2Designing medication use management so it helps rather than obstructs care
Select quality indicators for medication use management that measure outcome rather than activity.
Collect evidence on the present handling of medication use management before proposing changes.
Anticipate the objections medication use management will raise and prepare the answers.
Apply structured root cause analysis to the last adverse event involving medication use management.
03
Medication use management: staffing, capacity and demand
2 sessions · 8 points
Session 1The evidence assessors will ask for on medication use management
Arrange the handover of medication use management so capability survives staff changes.
Estimate the resource medication use management requires to run as designed.
Cost medication use management per episode and identify avoidable waste.
Record what was learned when medication use management did not go as planned.
Session 2Where medication use management typically breaks, and why
Check that records of medication use management answer the questions likely to be asked.
Agree the indicators that will show whether medication use management is improving.
Identify the data already collected that bears on medication use management.
Audit medication use management by observing practice, not by reading policy.
04
Medication use management: infection prevention and patient safety
2 sessions · 8 points
Session 1Moving medication use management from approval to execution
Build medication safety checks into medication use management at the point of highest risk.
Record the rationale for each significant choice made about medication use management.
Define escalation criteria for deterioration detected through medication use management.
Rehearse the briefing on medication use management that would follow an incident.
Session 2Choosing indicators for medication use management that reflect outcome
Match staffing levels on medication use management to measured demand across the week.
Set escalation thresholds for medication use management that work out of hours.
Confirm the incident reporting route for medication use management is quick and non-punitive.
Confirm competence and continuing development for staff delivering medication use management.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
Workshop or Program Participation
Airport Transfers
Customized Badge
Expert Mentorship (Private Sessions)
Supervision & Secretarial Services
Accredited Certificate of Participation
Complete Training Kit
Coffee Break
Closing Ceremony
Gold Package
At least 3 people
USD1,850
5-night stay in a 5-star hotel
Workshop or Program Participation
Airport Transfers
Customized Badge
Expert Mentorship (Private Sessions)
Supervision & Secretarial Services
Accredited Certificate of Participation
Complete Training Kit
Coffee Break
Closing Ceremony
Complete your registration
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