Building Intelligent Business Assistants Capable of Executing Sequenced Tasks

Course Overview

Vendors sell task-executing business assistants as a product; it behaves in practice as a change programme. The constraint on this part of digital and data-driven work is rarely the model or the platform — it is the data and the operating discipline behind it. The course covers the practice within digital and data-driven work at the level of detail needed to act, and stops there. Exercises escalate in difficulty, ending with the ambiguous situations that make task-executing business assistants hard in practice. Participants gain a clear basis for measuring what this aspect of digital and data-driven work has actually achieved. Ambition around the practice within digital and data-driven work outruns capacity unless the sequencing is deliberate. It is appropriate for those preparing to take on wider responsibility for task-executing business assistants. Comparative studies of the digital and data-driven work capability across sectors find the same handful of failure points recurring. Work concludes with a self-assessment of the digital and data-driven work discipline that participants can repeat annually.