Measure delivery and reliability of technical customer relationship platforms with indicators teams trust.
Building Integrated Technical Customer Relationship Management Platforms
Learn to design, measure and defend your organisation's approach to technical customer relationship platforms.
📍 Tripoli🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
The documentation for technical customer relationship platforms is accurate only until the next release. Technical debt in relationship platforms is borrowed against future delivery capacity, at compound interest. It suits anyone whose decisions touch the technology and systems delivery discipline, in large organisations and small ones alike. The course covers technical customer relationship platforms at the level of detail needed to act, and stops there. The professional literature on the practice within technology and systems delivery converges on a small set of controls that reliably work. They gain the ability to sequence improvements to relationship platforms in an order their organisation can absorb. Plans for technical customer relationship platforms often fail at the handover point between functions. Exercises escalate in difficulty, ending with the ambiguous situations that make relationship platforms hard in practice. It ends with a prioritised list of changes to the technology and systems delivery capability that the participant is prepared to defend internally.
Expected Learning Outcomes
Manage change to relationship platforms so every release can be rolled back.
Design the architecture of technical customer relationship platforms around its failure modes, not only its happy path.
Assess the current state of relationship platforms against a structured set of criteria rather than impressions.
Build a register of the risks attaching to technical customer relationship platforms and keep it current.
Plan capacity for relationship platforms against measured growth rather than optimism.
Assign clear ownership for each element of technical customer relationship platforms across the functions involved.
Who Should Attend
Officers preparing reports on technical customer relationship platforms for boards or oversight committees.
Experienced practitioners formalising an approach to relationship platforms that has grown up informally.
IT managers and service owners responsible for technical customer relationship platforms.
Infrastructure and platform engineers operating relationship platforms.
Vendor managers overseeing suppliers involved in technical customer relationship platforms.
Network and communications engineers supporting relationship platforms.
Course Modules
Technical customer relationship platforms: backup, recovery and continuity
2 sessions · 8 pointsSession 1Building lasting competence in technical customer relationship platforms
- Assess the exit route from any cloud or vendor dependency in technical customer relationship platforms.
- Collect evidence on the present handling of relationship platforms before proposing changes.
- Review whether technical customer relationship platforms is aligned with the objectives of the technical platform.
- Establish what evidence demonstrates relationship platforms is under control.
Session 2Making relationship platforms work when resources are constrained
- Rank the weaknesses in technical customer relationship platforms by consequence rather than by ease of fixing.
- Identify where judgement in relationship platforms is legitimate and where it is not.
- Establish the boundary of technical customer relationship platforms and record what sits outside it.
- Reduce the variation in how relationship platforms is carried out between teams.
Relationship platforms: incident response and severity
2 sessions · 8 pointsSession 1Proving the backup of relationship platforms by restoring it
- Plan the sequence in which improvements to technical customer relationship platforms will be introduced.
- Close out actions on relationship platforms rather than leaving them open indefinitely.
- Set escalation thresholds for technical customer relationship platforms that work out of hours.
- Test the failover for relationship platforms rather than assuming it works.
Session 2Setting availability and recovery targets for relationship platforms honestly
- Identify the single points of failure in technical customer relationship platforms.
- Inventory third-party dependencies inside relationship platforms and their update status.
- Document the runbook for technical customer relationship platforms to the level a new engineer could use.
- Review access rights on relationship platforms and remove what is no longer needed.
Relationship platforms: architecture and designing for failure
2 sessions · 8 pointsSession 1Documenting relationship platforms so someone else can operate it
- Measure current load on technical customer relationship platforms and project it forward twelve months.
- Check that records of relationship platforms answer the questions likely to be asked.
- State the availability and recovery objectives for technical customer relationship platforms as numbers.
- Confirm the support model and escalation path for relationship platforms.
Session 2The change to technical customer relationship platforms that caused the last outage
- Record the technical debt in technical customer relationship platforms and schedule repayment.
- Restore a backup of relationship platforms in a test environment and time it.
- Agree the smallest change to technical customer relationship platforms that would be visibly useful.
- Review logging on relationship platforms for coverage and retention.
Relationship platforms: documentation, support and handover
2 sessions · 8 pointsSession 1Dependencies and supply chain risk in relationship platforms
- Identify the data already collected that bears on technical customer relationship platforms.
- Set delivery and reliability indicators for relationship platforms the team trusts.
- Agree the indicators that will show whether technical customer relationship platforms is improving.
- Set out the decisions in relationship platforms that require sign-off and by whom.
Session 2Comparing relationship platforms with recognised practice
- Define incident severity levels for technical customer relationship platforms and the response each triggers.
- Apply change control to relationship platforms including emergency changes.
- Configure alerting on technical customer relationship platforms that reflects what users experience.
- Test the procedure for relationship platforms against a realistic scenario.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
We will contact you within one business day to confirm.