Information Technology and Communications

Building High-Availability Enterprise Network Designs

Practical training in high-availability network design, grounded in real cases and applied to your own operation.

  • 5training days
  • 4modules
  • 8sessions
  • 32topics
View packages and pricesCourse outline
Building High-Availability Enterprise Network Designs
5days

About the programme

Course Overview

Systems supporting high-availability network design fail in ways that are obvious afterwards and invisible before. Most outages involving this part of technology and systems delivery are triggered by a change somebody considered routine. The difficulty is not agreeing that this aspect of technology and systems delivery matters — it is deciding what to stop doing to make room for it. The programme converts high-availability network design from an area of general awareness into a set of repeatable practices. It is designed for mixed groups, so that the technology and systems delivery discipline is examined from more than one functional angle. Participants take away a working set of documents supporting this part of technology and systems delivery, ready to be adapted internally. Post-incident reviews keep identifying weaknesses in high-availability network design that were visible long before the incident. Cases are chosen to expose the trade-offs in the practice within technology and systems delivery rather than to illustrate ideal conditions. The programme ends where implementation begins, with the wider technology and systems delivery agenda broken into steps someone can start on Monday.

Expected Learning Outcomes

  • Define the availability, performance and recovery targets for high-availability network design.

  • Agree the first three actions on high-availability network design that will be taken on returning to work.

  • Establish monitoring and alerting on high-availability network design that reflects user experience.

  • Reduce avoidable variation in how high-availability network design is carried out across teams.

  • Measure delivery and reliability of high-availability network design with indicators teams trust.

  • Structure the service desk and support model for high-availability network design.

  • Distinguish the parts of high-availability network design that must be standardised from those that require judgement.

Who Should Attend

  • Anyone whose accountability for high-availability network design exceeds their current formal training in it.

  • Project managers delivering changes to high-availability network design.

  • Solution architects designing high-availability network design.

  • Network and communications engineers supporting high-availability network design.

  • Software engineers and technical leads building high-availability network design.

  • Managers in small and medium organisations who own high-availability network design alongside other duties.

Course Modules

Open any module to see its sessions and topics.

01

High-availability network design: capacity, performance and load

2 sessions · 8 points

Session 1Retiring the legacy part of high-availability network design

  • Plan the sequence in which improvements to high-availability network design will be introduced.
  • Restore a backup of high-availability network design in a test environment and time it.
  • Configure alerting on high-availability network design that reflects what users experience.
  • Establish what evidence demonstrates high-availability network design is under control.

Session 2Where high-availability network design typically breaks, and why

  • Apply change control to high-availability network design including emergency changes.
  • Confirm the support model and escalation path for high-availability network design.
  • Confirm data retention and deletion rules applied within high-availability network design.
  • Measure current load on high-availability network design and project it forward twelve months.
02

High-availability network design: build, pipeline and release discipline

2 sessions · 8 points

Session 1Testing high-availability network design before relying on it

  • Prepare the summary of high-availability network design that senior management will read.
  • Verify six months later that changes to high-availability network design have held.
  • Set out how exceptions to high-availability network design are requested and approved.
  • Inventory third-party dependencies inside high-availability network design and their update status.

Session 2The change to high-availability network design that caused the last outage

  • Agree what will be standardised in high-availability network design and what will not.
  • Confirm every release of high-availability network design can be rolled back within a defined time.
  • Reduce the variation in how high-availability network design is carried out between teams.
  • Identify single points of dependency in high-availability network design and reduce them.
03

High-availability network design: incident response and severity

2 sessions · 8 points

Session 1Dependencies and supply chain risk in high-availability network design

  • Review logging on high-availability network design for coverage and retention.
  • Confirm that contractual obligations around high-availability network design are understood.
  • Document the runbook for high-availability network design to the level a new engineer could use.
  • Identify the data already collected that bears on high-availability network design.

Session 2Getting other functions to support high-availability network design

  • Agree the indicators that will show whether high-availability network design is improving.
  • Define incident severity levels for high-availability network design and the response each triggers.
  • Assess the exit route from any cloud or vendor dependency in high-availability network design.
  • Name a single owner for each element of high-availability network design.
04

High-availability network design: change control and rollback

2 sessions · 8 points

Session 1Designing high-availability network design around how it will fail

  • Rehearse the briefing on high-availability network design that would follow an incident.
  • Check that high-availability network design still works when volumes rise unexpectedly.
  • State the availability and recovery objectives for high-availability network design as numbers.
  • Confirm that those complying with high-availability network design understand why it exists.

Session 2Monitoring high-availability network design from the user's point of view

  • Test the failover for high-availability network design rather than assuming it works.
  • Set delivery and reliability indicators for high-availability network design the team trusts.
  • Identify the single points of failure in high-availability network design.
  • Check that records of high-availability network design answer the questions likely to be asked.

Choose the package that suits you

Silver Package

At least 3 people

USD1,250
  • Workshop or Program Participation
  • Airport Transfers
  • Customized Badge
  • Expert Mentorship (Private Sessions)
  • Supervision & Secretarial Services
  • Accredited Certificate of Participation
  • Complete Training Kit
  • Coffee Break
  • Closing Ceremony

Gold Package

At least 3 people

USD1,850
  • 5-night stay in a 5-star hotel
  • Workshop or Program Participation
  • Airport Transfers
  • Customized Badge
  • Expert Mentorship (Private Sessions)
  • Supervision & Secretarial Services
  • Accredited Certificate of Participation
  • Complete Training Kit
  • Coffee Break
  • Closing Ceremony

Complete your registration

We will contact you within one business day to confirm.

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