Cost pressure and quality expectations on health quality management systems are rising at the same time. Accreditation bodies assess management systems on documented evidence of consistent practice. Comparative studies of this aspect of health and pharmaceutical services across sectors find the same handful of failure points recurring. The course covers health quality management systems at the level of detail needed to act, and stops there. It is pitched for practitioners with responsibility for the health and pharmaceutical services discipline, not for observers of it. Work is grounded in real cases drawn from management systems, which each participant adapts to conditions in their own organisation. Plans for health quality management systems often fail at the handover point between functions. Participants gain a realistic view of what management systems costs and what it returns. Participants finish with a short, specific brief on this aspect of health and pharmaceutical services ready to put in front of a decision maker.
Expected Learning Outcomes
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Prepare the documented evidence accreditation assessors expect on health quality management systems.
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Establish escalation routes for management systems that work outside normal hours.
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Manage the supply chain and cold chain supporting health quality management systems.
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Design a process for management systems that clinical staff can follow without obstructing care.
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Select indicators that show whether health quality management systems is improving, and reject those that only look useful.
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Assign clear ownership for each element of management systems across the functions involved.
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Design escalation for clinical deterioration detected through health quality management systems.
Who Should Attend
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Quality and patient safety officers monitoring health quality management systems.
