Compare the organisation's handling of health command centres with recognised practice, and close the material gaps.
Building Health Command Centres During Mass Emergencies
An applied course in health command centres built around the decisions practitioners actually face.
📍 Tripoli🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Accreditation bodies assess health command centres on documented evidence of consistent practice. Cost pressure and quality expectations on the health and pharmaceutical services capability are rising at the same time. It establishes a shared vocabulary for the practice within health and pharmaceutical services so that teams can disagree productively about it. The programme builds the judgement to know which parts of health command centres to standardise and which to leave flexible. Participants who influence the wider health and pharmaceutical services agenda without directly controlling it will find the content directly usable. Moving this area of health and pharmaceutical services from written policy into daily practice is not achieved by a single decision. Every module pairs a short input on health command centres with structured practice on the participant's own material. Post-incident reviews keep identifying weaknesses in the health and pharmaceutical services capability that were visible long before the incident. The final module sets out how progress on this area of health and pharmaceutical services will be evidenced six months later.
Expected Learning Outcomes
Set a realistic target state for health command centres and a defensible route to it.
Protect patient confidentiality and data within health command centres.
Plan continuity of health command centres during surge, outbreak and emergency.
Build informed consent and ethics practice into health command centres.
Design medication and treatment safety controls within health command centres.
Align health command centres with the wider objectives of the clinical service rather than optimising it in isolation.
Who Should Attend
Internal auditors reviewing how health command centres is designed and operated.
Quality and patient safety officers monitoring health command centres.
Analysts producing the data on which decisions about health command centres rest.
Supply chain and biomedical staff supporting health command centres.
Nursing managers and clinical supervisors delivering health command centres.
Clinical department heads responsible for health command centres.
Course Modules
Health command centres: cost, efficiency and sustainability of the service
2 sessions · 8 pointsSession 1Infection risk created by health command centres
- Check that consent processes within health command centres are genuinely informed.
- Assign responsibility for keeping documentation of health command centres current.
- Confirm licensing and regulatory requirements applying to health command centres are met.
- Collect evidence on the present handling of health command centres before proposing changes.
Session 2Investigating an adverse event involving health command centres
- Define escalation criteria for deterioration detected through health command centres.
- Identify where judgement in health command centres is legitimate and where it is not.
- Rank the weaknesses in health command centres by consequence rather than by ease of fixing.
- Build medication safety checks into health command centres at the point of highest risk.
Health command centres: regulation, licensing and accreditation evidence
2 sessions · 8 pointsSession 1Making health command centres work when resources are constrained
- Identify the data already collected that bears on health command centres.
- Verify six months later that changes to health command centres have held.
- Cost health command centres per episode and identify avoidable waste.
- Match staffing levels on health command centres to measured demand across the week.
Session 2Reviewing health command centres when nothing has gone wrong
- Agree the indicators that will show whether health command centres is improving.
- Arrange the handover of health command centres so capability survives staff changes.
- Confirm patient data handled within health command centres meets confidentiality obligations.
- Close the loop: confirm changes to health command centres improved the indicator they targeted.
Health command centres: supply, cold chain and availability
2 sessions · 8 pointsSession 1Consent, confidentiality and ethics in health command centres
- Define the trigger that would require health command centres to be redesigned.
- Build the competence framework that supports health command centres.
- Map the clinical workflow for health command centres as it is actually performed.
- Record the rationale for each significant choice made about health command centres.
Session 2Reading the current state of health command centres honestly
- Prepare the response for the most likely failure in health command centres.
- Identify infection transmission risks created by health command centres and control them.
- Decide what will be stopped to create capacity for health command centres.
- Assemble the accreditation evidence pack for health command centres.
Health command centres: staffing, capacity and demand
2 sessions · 8 pointsSession 1The evidence assessors will ask for on health command centres
- Check that records of health command centres answer the questions likely to be asked.
- Plan continuity of health command centres during surge and outbreak conditions.
- Apply structured root cause analysis to the last adverse event involving health command centres.
- Measure patient experience of health command centres and feed it back to the team.
Session 2What patients actually experience during health command centres
- Record what was learned when health command centres did not go as planned.
- Confirm the incident reporting route for health command centres is quick and non-punitive.
- Reduce unwarranted variation in health command centres between shifts and sites.
- Test the procedure for health command centres against a realistic scenario.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
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