Write materials on internal newsletters that a journalist can use without rewriting.
Building Engaging Internal Newsletters That Strengthen Corporate Culture
A practical programme in internal newsletters for professionals who are accountable for results, not just awareness.
Course Overview
Journalists covering internal newsletters are working to a deadline you do not control. Credibility in this part of communications and media practice is spent quickly and rebuilt slowly. Participants leave with a method for this strand of communications and media practice, not a set of opinions about it. Participants develop a defensible line of reasoning for the choices they make about internal newsletters. Participants test their assumptions about this aspect of communications and media practice against scenarios designed to break weak ones. Participants come from operational and oversight roles, and both perspectives on this area of communications and media practice are used deliberately. The difficulty is not agreeing that internal newsletters matters — it is deciding what to stop doing to make room for it. Where the communications and media practice discipline is measured, it improves; where it is only discussed, it drifts. The closing exercise tests whether the participant's plan for this part of communications and media practice survives a hostile question.
Expected Learning Outcomes
Design the crisis response plan for internal newsletters with named roles and pre-agreed authority.
Set the minimum documentation for internal newsletters that is genuinely necessary, and stop there.
Anticipate the objections that internal newsletters will attract internally and answer them in advance.
Correct misinformation about internal newsletters without amplifying it.
Test the organisation's response to internal newsletters under conditions that are less than ideal.
Define the key messages for internal newsletters and hold to them under pressure.
Who Should Attend
Public relations and communications managers responsible for internal newsletters.
Spokespeople and executives who speak publicly about internal newsletters.
Project and programme managers whose delivery depends on internal newsletters.
Digital and social media managers handling internal newsletters online.
Government relations and public affairs officers covering internal newsletters.
Internal auditors reviewing how internal newsletters is designed and operated.
Course Modules
Internal newsletters: misinformation, correction and restraint
2 sessions · 8 pointsSession 1Measuring communication on internal newsletters beyond clippings
- Configure monitoring that flags coverage of internal newsletters within the hour.
- Set the response time target for enquiries about internal newsletters.
- Set out how exceptions to internal newsletters are requested and approved.
- Sequence internal notification about internal newsletters ahead of external release.
Session 2Who decides what during a crisis involving internal newsletters
- Confirm that reporting on internal newsletters reaches the people who can act.
- Benchmark the organisation's internal newsletters against comparable operations.
- Name the crisis roles for internal newsletters and confirm authority to speak.
- Plan the recovery sequence after a reputational event involving internal newsletters.
Internal newsletters: media relations and the working journalist
2 sessions · 8 pointsSession 1Testing internal newsletters before relying on it
- Decide what will be stopped to create capacity for internal newsletters.
- Identify the journalists who actually cover internal newsletters and what they need.
- Agree the indicators that will show whether internal newsletters is improving.
- Review whether coverage of internal newsletters changed anything that matters.
Session 2Getting other functions to support internal newsletters
- Localise messaging on internal newsletters without fragmenting it.
- Name a single owner for each element of internal newsletters.
- Write the three key messages on internal newsletters and test them against hard questions.
- Arrange the handover of internal newsletters so capability survives staff changes.
Internal newsletters: internal audiences and sequencing
2 sessions · 8 pointsSession 1Coordinating internal newsletters across markets and languages
- Rehearse the hostile interview on internal newsletters with a real challenger.
- Prepare the acknowledgement for internal newsletters that does not evade responsibility.
- Set out the decisions in internal newsletters that require sign-off and by whom.
- Review whether internal newsletters is aligned with the objectives of the communications function.
Session 2Apologising for internal newsletters credibly
- Confirm that contractual obligations around internal newsletters are understood.
- Define acceptance criteria for internal newsletters in advance.
- Confirm that those complying with internal newsletters understand why it exists.
- Debrief after each significant episode involving internal newsletters.
Internal newsletters: materials a journalist can actually use
2 sessions · 8 pointsSession 1What to measure in internal newsletters and what to ignore
- Estimate the resource internal newsletters requires to run as designed.
- Write down the assumptions underpinning the approach to internal newsletters.
- Establish who is informed, consulted and accountable in internal newsletters.
- Draft materials on internal newsletters that need no rewriting to be published.
Session 2Writing on internal newsletters so a journalist can publish it
- Agree who signs off statements on internal newsletters outside working hours.
- Archive every statement issued on internal newsletters with date and approver.
- Define what success in communicating internal newsletters looks like, numerically.
- Identify the data already collected that bears on internal newsletters.
Choose the package that suits you
Silver Package
At least 3 people
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
We will contact you within one business day to confirm.